Sonic will be closing early on Thursday, 8/3/2023, at 4pm to celebrate our 29th birthday! We will return on Friday, 8/4/2023, to our normal operating hours.
Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
Update 3:25 AM Maintenance is complete.
August 1st at 3 AM we will be performing maintenance on equipment serving a small subset of fiber customers in Oakland. Expect down time is less than 15 mins.
~Network Engineering
Update: Maintenance was completed at 11PM PST
Tonight beginning at 10PM PST we will be applying upgrades to our customer VPN cluster. Any downtime to effected services is expected to be brief and we estimate the operations should be concluded within 1 hour.
Update: 10:16 PM PST Maintenance complete
Tonight beginning at 10pm PST we will be performing maintenance on our customer VPN cluster which will result in clients being disconnected for a brief period. The expected downtime should be brief, and we expect to complete the maintenance within 1 hour.
Update: 12:12AM: This maintenance is now complete.
Wednesday night, July 5th at 11:59 pm we will be updating IPv6 Delegated Prefix Length to /56 in the Oakland area for residential services. This will not interrupt IPv4 internet access, however, your IPv6 addresses will take a hit as they get new bindings. The maintenance window is 2 hours and we expect no disruption to internet access.
-Network Engineering
Update(12:12) maintenance is now complete
Wednesday night, July 5th at 11:59 pm we will be updating IPv6 Delegated Prefix Length to /56 in the San Jose area for residential services. This will not interrupt IPv4 internet access, however, your IPv6 addresses will take a hit as they get new bindings. The maintenance window is 2 hours and we expect no disruption to internet access.
-Network Engineering
Our customer care team will be closing at 5pm on Tuesday, 7/4/2023.
The 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
The customer care team will return Wednesday, 7/5 to our regular operating hours, 8am to 10pm.
-Sonic Support
Update: System updates completed without issue.
Tonight beginning at 10pm PST we will be applying updates to various systems, including our customer shell server. Any downtime to effected services should be brief, and we expect to complete the maintenance within 1 hour.
Update 12:46am – Maintenance postponed.
Tomorrow, June 29th at 11:59 pm we will be updating IPv6 Delegated Prefix Length to /56 in the Oakland areas for residential services. This will not interrupt IPv4 internet access, however, your IPv6 addresses will take a hit as they get new bindings. The maintenance window is 2 hours and we expect no disruption to internet access.
-Network Engineering
Update: 4:00AM: This maintenance is now complete.
Tonight at 11:59pm, we will be pushing updates to another subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.
-Network Engineering