Update (2:10AM) – Maintenance is now complete. A subset of enterprise customers faced extended downtime due to an issue we caught and resolved just before 2am. All customer circuits impacted by tonight’s work should be fully operational at this point.
Tomorrow (5/3/2023) at 11:59pm we will be performing maintenance on equipment serving our Sebastopol fiber network. This will impact all residential fiber customers. Enterprise customers have already been directly contacted if this affects them. This maintenance window is 4 hours with expected downtime of 30 minutes.
-Network Engineering
Update(1:55am) – Maintenance was cancelled.
Thursday, 5/11/23, starting at 11:59 PM, we will be performing maintenance on equipment serving our SSE platform. This maintenance window is 4 hours with expected downtime of 60 minutes.
-Network Engineering
Update: This maintenance has been canceled.
April 26th, 2023, at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
Update 9:51 AM We believe everyone one is back up and working. If you have any issues please contact our support team.
Update 8:20 AM We are still working on installing the new equipment.
Update 6:05 AM Technician is on site with the new equipment and we are working on replacing the failed equipment.
Update 4:12 AM The equipment needs to be replaced. We are configure new equipment and will replace the failed gear.
Some Fusion and Flexlink customers located in Ukiah are currently offline due to what appears to be an equipment failure. We have a technician onsite and are working towards a resolution.
Update – 4/14/23 12:20AM – Tonight’s maintenance has been successfully completed in SF, but postponed in Oakland.
Tonight at 11:59 pm 4/13/2023 we will be turning on IPv6 for residential fiber customers in the SF Mission District and Oakland area. There is no expected downtime during this operation. The maintenance window will be 4 hours.
-Network Engineering
Update – 5/13/23 12:49AM – Tonight’s maintenance has been successfully completed.
Tonight at 11:59pm 5/12/2023 we will be turning on IPv6 to a small subset of residential fiber customers in the Oakland area. There is no expected downtime during this operation. The maintenance window will be 4 hours.
-Network Engineering
Update – 5/6/23 12:12AM – Tonight’s maintenance has been successfully completed.
Tonight at 11:59 pm 5/5/2023 we will be turning on IPv6 to a small subset of residential fiber customers in the San Francisco Excelsior/Outer Mission area. There is no expected downtime during this operation. The maintenance window will be 4 hours.
-Network Engineering
Update – 04/07/23 12:08AM – Tonight’s maintenance has been successfully completed.
Tomorrow night at 11:59 pm 4/06/2023 we will be turning on IPv6 for residential fiber customers in the Brentwood area. There is no expected downtime during this operation. The maintenance window will be 4 hours.
-Network Engineering