Update 12:46am – Maintenance postponed.
Tomorrow, June 29th at 11:59 pm we will be updating IPv6 Delegated Prefix Length to /56 in the Oakland areas for residential services. This will not interrupt IPv4 internet access, however, your IPv6 addresses will take a hit as they get new bindings. The maintenance window is 2 hours and we expect no disruption to internet access.
-Network Engineering
Update: 4:00AM: This maintenance is now complete.
Tonight at 11:59pm, we will be pushing updates to another subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.
-Network Engineering
Update: June 28th 2023 2:15 AM Maintenance is complete.
June 28th, 2023, at 2:00 AM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 2 hours.
~Network Engineering
Update: 4:30AM: Maintenance was completed by 4am but we were slow to update this due to running some final checks.
Tonight at 11:59pm, we will be pushing updates to another subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.
-Network Engineering
Update: Maintenance was completed at 12:30am 6/27/23
Tonight, June 26th at 11:59 pm we will be updating IPv6 Delegated Prefix Length to /56 in the Petaluma and Santa Rosa areas for residential services. This will not interrupt IPv4 internet access, however, your IPv6 addresses will take a hit as they get new bindings. The maintenance window is 2 hours and we expect no disruption to internet access.
-Network Engineering
Update: 2:00AM: This maintenance is now complete.
Thursday, 6/22/23, starting at 11:59 PM, we will be performing maintenance on equipment serving our SSE platform. This maintenance window is 4 hours with expected downtime of 60 minutes.
-Network Engineering
Update: 3:45AM: This maintenance is now complete.
Tonight at 11:59pm, we will be pushing updates to another subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.
-Network Engineering
Update: 4:00AM: This maintenance is now complete.
Tonight at 11:59pm, we will be pushing updates to another subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.
-Network Engineering
Update: 4:00AM: This maintenance is now complete.
Tonight (6/13/23) at 11:59pm, we will be pushing updates to a subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.
-Network Engineering
Earlier this morning Sonic Engineers discovered some instability in the network that’s affecting Private Ethernet Transport services. At this point we’ve isolated the issue to traffic passing through some core network equipment in Santa Rosa. Network Engineers are actively investigating the issue. There is no ETR at this time.
Update: (Wed Jun 7 12:14 PM PDT 2023) Sonic is aware of some routing issues within the Santa Rosa area. Engineers are currently performing emergency maintenance on equipment in Santa Rosa in order to stabilize the network.
Update: (Wed Jun 7 12:52 PM PDT 2023) Emergency maintenance is still ongoing. This may impact some services including internet access, voice, and private ethernet transports as routing shifts across the network.
Update: (Wed Jun 7 02:36 PM PDT 2023) Sonic Engineers have identified and addressed the root cause of the original instability, however the team is still working towards restoring services that were affected during the emergency maintenance.
Update: (Wed Jun 7 04:21 PM PDT 2023) Sonic Engineers have been monitoring network activity and the situation has stabilized after the emergency maintenance performed earlier this afternoon.