Update: Maintenance was completed at 2:30am.
Starting tonight at 11:59pm, SOC will be running system updates. The following services may experience brief interruptions:
- Web hosting
- IMAP/POP3/SMTP
- IPv6 Tunnels
SOC
Non-Intrusive Core Voice Maintenance
Tonight, October 11th, at midnight, we will be conducting updates on core voice infrastructure. Â The update will not impact active calls or call completion. Â For those using commportal, you may experience a brief interruption with the login process during the update while equipment is rebooting. Estimated maintenance window is 1 hour.
-Network Engineering
Update: 12:18am Maintenance is now completed.
-Network Engineering
Fiber DIA OPT-E-MAN Intrusive Maintenance
Update (2:26AM): Maintenance Complete
Beginning tonight at midnight, we will be performing maintenance on a small subset of Fiber DIA OPT-E-MAN circuits. This maintenance will not affect any ASE/SSE customers. The maintenance window for this procedure is 3 hours, but downtime is not expected to be more than 30 minutes.
-Network Engineering
Sonic Telecom Core Maintenance
Tonight, October 10, starting at midnight, we will be performing maintenance on core equipment serving our telecom network. Customers with private transport services may experience a brief disruption in traffic while a new best path is calculated.
Update(3:55am): Unexpected behavior from networking equipment caused an outage for customers at the Santa Rosa Sonic facility. All services have been restored and maintenance is now complete.
-Tomoc
Moving Dial Up Numbers To Sonic’s Phone Switch
Tomorrow October 7th we will be moving all our non-roaming numbers to Sonic’s phone switch. This should be a seamless transition and the current number will not change.
-Network Engineering
Update: 11:58am This is now completed.
Sacramento Area Emergency ATM Maintenance
Today, October 4, at 2:33pm, we are migrating away from a failed ATM card serving a subset of Sacramento ATM subscribers. Expected downtime is 5 minutes.
Update(2:51pm): Maintenance is now complete.
-Tomoc
Core Network Voice Maintenance
Tonight, October 6th at midnight, we will be updating a piece of core voice equipment.  During this time we do not expect any interruption in voice services, though you may experience a brief pause in call completion. Estimated maintenance time is 2 hours.
-Network Engineering
Update: 12:23am Maintenance is completed.
SSE Maintenance
Tonight, beginning at midnight, we will be performing maintenance on Sonic Switched Ethernet circuits. The maintenance window for this procedure is 1 hour. No customer downtime is expected.
– Network Engineering
Sebastopol – Cable Maintenance
Beginning at midnight on Thursday, September 29th we will be performing cable repairs in Sebastopol. We expect the maintenance to continue through the night and anticipate completion by early morning. A small subset of Sonic Fiber customers in Sebastopol may experience intermittent or loss of service during the maintenance window.
Update(9/30 8:22am): We experienced complications during repairs and are still working as quickly as possible to restore service to affected customers. Estimated time to repair completion is one hour.
Update(9:26am): Backbone splicing is complete and we are now working to restore individual customer strands. Customers should begin to come back online over the next 30 minutes, at which point we are expecting all service to be restored.
Update(5:41pm): The outside plant team has isolated another issue and expects it to be resolved within 2 hours.
Update(6:59pm): All services restored.
– Brian & Andrew
System Maintenance
UPDATE: Maintenance complete.
Starting tonight at 11:59pm, SOC will be running system updates. The following services may experience brief interruptions:
- Customer web hosting
- IMAP/POP3/SMTP
- Open VPN
- IPv6 Tunnels
An update will be posted when the maintenance is complete.
SOC