Update: Maintenance complete.
Tonight at 11:59pm we will be performing updates to several systems; Impacted customer facing services will include mail, member tools, ipv6 tunnels, customer hosting, and vpn services. The maintenance should be completed within 2 hours. Thank you.
Tonight, 10/26/2016, at 9pm, we will be conducting maintenance to the equipment that connects to the AudioCodes Fax ATAs for enterprise customers. The maintenance window is 4 hours. During this time faxes cannot be processed from this type of ATA.
Network Engineering
Update: 12:5am – Maintenance is now complete
Service was restored at 2:00pm PST.
We are currently troubleshooting a network outage for the Jasper Building at 45 Lansing in San Francisco. The issue is still being investigated and we will update this message once we have an ETR.
Michael
Update (1:23AM): Maintenance complete
Beginning tonight at midnight, we will be performing maintenance on equipment serving a subset of Fusion and FlexLink customers in San Francisco. This maintenance is for copper based services only, and Fusion Fiber customers will be unaffected. Downtime is expected to be about 15 minutes.
-Network Engineering
Update (12:43AM): Maintenance complete
Beginning tonight at midnight, we will be performing maintenance on equipment serving a subset of Fusion and FlexLink customers in Santa Rosa. Downtime is expected to be about 15 minutes.
-Network Engineering
This morning at 8am PST we experienced a DDOS that affected services served out of our Santa Rosa datacenter. The DDOS was blocked at our network edge by 8:12am PST and all services where restored.
Michael
A Massive denial of service attack on a Dyn, a large DNS service provider, has been affecting many large sites this morning. This includes parts of Amazon’s infrastructure, Twitter, Reddit, Spotify along with many smaller properties. This attack results in errors like “Server not found” or “Host not found” in web browsers and other applications. For a more detailed account, please see https://www.wired.com/2016/10/internet-outage-ddos-dns-dyn/ or https://krebsonsecurity.com/2016/10/ddos-on-dyn-impacts-twitter-spotify-reddit/ and note, this affects more than just the East Coast.
Update (12:40AM): Maintenance Complete
Beginning tonight at midnight, we will be performing maintenance on equipment serving Fusion and FlexLink customers in Sebastopol and Guerneville. The maintenance window for this procedure is 2 hours, but downtime is not expected to be more than 15 minutes.
-Network Engineering
Update (1:00AM): Maintenance complete
Beginning tonight at midnight, we will be performing maintenance on equipment serving Fusion and FlexLink customers in Healdsburg. The maintenance window for this procedure is 2 hours, but downtime is not expected to be more than 20 minutes.
-Network Engineering
Update: This maintenance is complete.
On Wed, October 12th, beginning at 11:59pm we will be performing maintenance on sonic.com. The maintenance is expected around 15 minutes, during which time access to sonic.com will be interrupted.
-Dexter K, Sonic System Operations