Update: This maintenance is complete.
On Wed, October 12th, beginning at 11:59pm we will be performing maintenance on sonic.com. The maintenance is expected around 15 minutes, during which time access to sonic.com will be interrupted.
-Dexter K, Sonic System Operations
Today, October 12, starting at 1:30pm, core equipment serving Legacy DSL experienced a failure. We are working to resolve service as quickly as possible and will provide updates as they become available.
Update(3:02pm): All services restored. This outage was caused by malicious BGP traffic from outside our network and we have taken steps to protect our network against any future attacks of this nature.
-Tomoc
Update: Maintenance was completed at 2:30am.
Starting tonight at 11:59pm, SOC will be running system updates. The following services may experience brief interruptions:
SOC
Tonight, October 11th, at midnight, we will be conducting updates on core voice infrastructure. The update will not impact active calls or call completion. For those using commportal, you may experience a brief interruption with the login process during the update while equipment is rebooting. Estimated maintenance window is 1 hour.
-Network Engineering
Update: 12:18am Maintenance is now completed.
-Network Engineering
Update (2:26AM): Maintenance Complete
Beginning tonight at midnight, we will be performing maintenance on a small subset of Fiber DIA OPT-E-MAN circuits. This maintenance will not affect any ASE/SSE customers. The maintenance window for this procedure is 3 hours, but downtime is not expected to be more than 30 minutes.
-Network Engineering
Tonight, October 10, starting at midnight, we will be performing maintenance on core equipment serving our telecom network. Customers with private transport services may experience a brief disruption in traffic while a new best path is calculated.
Update(3:55am): Unexpected behavior from networking equipment caused an outage for customers at the Santa Rosa Sonic facility. All services have been restored and maintenance is now complete.
-Tomoc
Tomorrow October 7th we will be moving all our non-roaming numbers to Sonic’s phone switch. This should be a seamless transition and the current number will not change.
-Network Engineering
Update: 11:58am This is now completed.
Today, October 4, at 2:33pm, we are migrating away from a failed ATM card serving a subset of Sacramento ATM subscribers. Expected downtime is 5 minutes.
Update(2:51pm): Maintenance is now complete.
-Tomoc
Tonight, October 6th at midnight, we will be updating a piece of core voice equipment. During this time we do not expect any interruption in voice services, though you may experience a brief pause in call completion. Estimated maintenance time is 2 hours.
-Network Engineering
Update: 12:23am Maintenance is completed.
Tonight, beginning at midnight, we will be performing maintenance on Sonic Switched Ethernet circuits. The maintenance window for this procedure is 1 hour. No customer downtime is expected.
– Network Engineering