Wednesday, April 5th, starting at 2:00AM PST, a subset of enterprise SSE customers will experience a brief service interruption while we perform emergency maintenance. The expected downtime is about 30 minutes. The maintenance window will be 2 hours.

-Network Operations Center

Update 4/6 1:04AM: This maintenance is now complete.

Wednesday, April 5th, starting at 11:59PM, a subset of fiber customers in Oakland will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

-Network Engineering

Tonight beginning at 11pm Sonic will perform updates on customer-facing systems, including the VPN servers. Downtime for each individual system should only be a few minutes, and the overall maintenance window is one hour.

Update: This maintenance has been postponed until tomorrow, 3/29.

Update (2:45AM): Maintenance complete.

Tonight, March 23rd, beginning at 11:59 PM we will be performing maintenance on core routing equipment in the LA area. Users may notice some routing instability during this procedure. The maintenance window is 4 hours.

Tomorrow night at 11:59 pm 3/23/2023 we will be turning on IPv6 to a small subset of residential fiber customers in the San Carlos and San Mateo areas. There is no expected downtime during this operation. The maintenance window will be 4 hours.

-Network Engineering

Sonic’s legacy webmail system has been upgraded to the latest version of SquirrelMail: 1.5.2. This has led to some minor UI changes which some people have noticed. Additionally, the spell-checker has been deprecated as that function is duplicated in your browser.

While we believe the system is now stable and functioning correctly, if you do find anything broken please do not hesitate to let us know.

Update – 3/24/23 12:42AM – Tonight’s maintenance has been successfully completed.

Tomorrow night at 11:59 pm 3/23/2023 we will be turning on IPv6 to a small subset of residential fiber customers in the Richmond District and Burlingame area. There is no expected downtime during this operation. The maintenance window will be 4 hours.

-Network Engineering

Update 3/23/2023 1:33AM: Maintenance is now complete. All devices should now be restored. If you are experiencing any issues please reboot the ONT and router. If issues persist please contact our support team for assistance.

Wednesday, March 22nd, starting at 11:59PM, fiber customers in Oakland will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

-Network Engineering