San Francisco – Fusion Fiber Outage

A small group of people in the San Francisco area may be experiencing a loss of internet connectivity after last nights maintenance.  We are working with our dispatch and tech support teams to get the affected customers fixed as soon as we can. The cause of the outage is unknown at this time as we are also working with our vendor for insight into the issue.

Brandon

Update 10:48am: The outage is affecting a greater number of customers.  We are working aggressively with our vendor.  We will update when more information is available.

Update 2:46pm We have repaired the majority of the fiber customers impacted by the outage.  Additional affected customers have been identified and we will be reaching out to schedule replacent of the failed ONTs onsite.  The cause of outage was narrowed down to the combination of a previously unidentified software defect in the ONT, and an unlikely load issue upstream (that has been remedied).

San Francisco – Fusion Fiber Maintenance

Beginning tonight, at midnight, we will preforming equipment upgrades to a small subset of customers with Fusion Fiber services in the San Francisco area.  Expected downtime is around 20 minutes while equipment reboots.  Maintenance should take around 2 hours to complete.

Network Engineering

Update: 12:57am – Maintenance is now complete.

LA/OC Fusion/FlexLink Intrusive Maintenance

Update(1:35AM): Maintenance complete.

Beginning tonight, at midnight, we will be performing software upgrades on equipment serving Fusion/FlexLink customers in the Los Angeles  and Orange County areas. Expected downtime is around 20 minutes.

  • NOC

Brentwood – Fusion Fiber Maintenance

Beginning tonight, at midnight, we will preforming equipment upgrades on customers with Fusion Fiber services in the Brentwood area.  Expected downtime is around 20 minutes while equipment reboots.  Maintenance should take around 2 hours to complete.

Network Engineering

Update: 12:47am – Maintenance is now complete.

Scheduled Maintenance – Hosting Database Migration

Update: This maintenance is now complete.

Update: This maintenance is being pushed out one day to Wednesday, August 31st at 11:59pm.

On Tuesday, August 30th, beginning at 11:59pm we will be migrating the customer hosting MySQL database(s) to a new server.  The maintenance is expected to take up to 1 hour during which time access to the custsql servers will be interrupted.

-Dexter K, Sonic System Operations

San Francisco – Fusion Fiber Maintenance

Beginning tonight, at midnight, we will preforming equipment upgrades to a small subset of customers with Fusion Fiber services in the San Francisco area.  Expected downtime is around 20 minutes while equipment reboots.  Maintenance should take around 2 hours to complete.

Network Engineering

Sorry for the late update, this has been postponed till tonight, 8/23/2016 at midnight.

Update: 12:16pm – Maintenance is now complete

Various Cities – Fusion/FlexLink Intrusive Maintenance

Beginning tonight, at midnight, we will be performing software upgrades on equipment serving Fusion/FlexLink customers in the following cities. Expected downtime is around 20 minutes.

Albany, Alameda, Antioch, Berkeley, Benecia, Brentwood, Bishop Ranch, Concord, Cordelia, Clayton, Danville, Fremont, Hercules, Hayward, Lafayette, Livermore, Martinez, Moraga, Oakland, Oakley, Orinda, Pleasanton, Pittsburg, Richmond, San Leandro, San Ramon, Union City, Walnut Creek