Tonight at 11:59pm we will be conducting maintenance on equipment serving Fusion Fiber customers in Sebastopol. Expected time for maintenance completion is 1 hour.
-Brandon
Update (12:33am) – Maintenance is now complete.
-Brandon
Northern California Telecom Maintenance
Tonight, July 7, starting at 11:59pm, we will be performing maintenance on core equipment in the Brentwood and San Rafael areas. Although end to end connectivity should not be affected, customers may experience a brief period of routing instability.
Update(3:10am): Maintenance complete
-Michael
Forestville – Fusion/FlexLink intrusive maintenance
Beginning tonight at midnight we will be performing software upgrades on devices providing Fusion and FlexLink services in the Forestville area. Expected downtime is about 15 minutes for this operation.
- Robbie
System Maintenance
UPDATE: Maintenance complete.
Starting at 11:59pm SOC will be running system updates. The following services may experience brief interruptions:
- Webmail
- Membertools
- Sonic.com website
- FTP service
Interruptions to individual services will be brief, and the Maintenance window is expected to last until 1am.
-Grant and SOC
Northern California Telecom Maintenance
Update (2:01AM): Maintenance complete
Tonight, June 30, starting at 11:59pm, we will be performing maintenance on core equipment in the Richmond, Hayward, and San Jose areas. Although end to end connectivity should not be affected, customers may experience a brief period of routing instability.
-Michael and Tomoc
Healdsburg – Fusion/FlexLink Intrusive Maintenance
Update (3:05 AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Healdsburg. Expected downtime for this operation can be up to 2 hours, but is typically under 30 minutes for most customers.
-Michael
Airport Business Park Fiber Outage
We had a piece of equipment fail in the Airport Business Park area. This should only be affecting a small subset of people. ETR is 45 minutes.
-Brandon
update 10:05am – We are still working to get the few people restored. We should have the work complete in the next 15-20 minutes.
update 10:20am – Service is now restored.
San Francisco Bay Area – Legacy DSL Outage
Update (2:21PM): The affected customers should now have service restored.
Today at approximately 1:30PM, we experienced an equipment failure which has caused a subset of Legacy DSL customers in the San Francisco Bay Area to be without internet service. We are currently working on a fix for this issue, and will update as we have more information.
-Michael
Santa Rosa Airport Intrusive Maintenance
Tonight, June 23, starting at 11:59pm, we will be performing network upgrades to infrastructure serving the Santa Rosa Airport Business Park. Expected downtime is 45 minutes.
Update(5:17pm): Maintenance has been postponed for this coming Monday, June 27.
-Tomoc
System Maintenance
UPDATE: Maintenance complete
Starting at 11:59pm SOC will be running system updates. The following services may experience brief interruptions:
Webmail
IMAP/POP3/SMTP
IPv6 tunnels
Membertools
Interruptions to individual services will be brief, and the Maintenance window is expected to last until 1am.
-Grant and SOC