Update (1:40AM): Maintenance complete.
Beginning tonight, at midnight, we will be performing software upgrades on equipment serving Fusion/FlexLink customers in San Francisco. Expected downtime is around 20 minutes.
- Noc
Various Cities – Fusion/FlexLink Intrusive Maintenance
Update (12:55AM) : Maintenance Complete
Beginning tonight, at midnight, we will be performing software upgrades on equipment serving Fusion/FlexLink customers in the following cities. Expected downtime is around 20 minutes.
Fort Bragg, Larkspur, Mill Valley, Napa, San Rafael, Sausalito, Saint Helena, Tiburon, Vallejo, Yountville
- NOC
West Sacramento Equipment Failure
Update: Our tech arrived on site, repaired the equipment and restored connectivity.
Update: ETR is 7:00PM
An equipment failure is causing a loss of connectivity for customers in West Sacramento. We are dispatching a tech to repair the issue.
-Michael
Various Cities – Fusion/FlexLink Intrusive Maintenance
Update (1:15AM): Maintenance complete.
Beginning tonight, at midnight, we will be performing software upgrades on equipment serving Fusion/FlexLink customers in a number of north bay area cities including Petaluma, Cotati, Rohnert Park, Windsor, Sebastopol, Occidental, Guerneville, Healdsburg, Cloverdale, Ukiah, Mendocino, and Fort Bragg. Expected downtime is around 20 minutes for this operation.
- Robbie
North Bay Fusion Maintenance
Tonight, August 4, starting at 11:59pm, we will be performing maintenance on equipment serving a subset of Fusion and FlexLink subscribers in Healdsburg and San Francisco. Expected downtime is 15 minutes.
Update(12:31am): Maintenance complete
-Tomoc
Fusion Fiber Voice Maintenance – Brentwood and San Francisco Areas
Tonigt, at 11:59pm, we will be performing maintenance on our Fusion Fiber Voice services in the Brentwood and San Francisco areas. The estimated maintenance window is 2 hours. Customers may experience a 2-3 minute loss of voice services during the maintenance window.
-Network Engineering
Update: This work will be postponed till tomorrow night, 8/4/2016 at 11:59pm
Update: 1:09am 8/4/2016 – Maintenance is now complete
-Network Engineering
Mendocino/Fort Bragg – Fusion/FlexLink Intrusive Maintenance
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and FlexLink customers in Mendocino and Fort Bragg. Expected downtime is less than 30 minutes.
-Michael
Fusion Fiber Maintenance – Sebastopol
Tonight at 11:59pm we will preforming equipment upgrades for Fusion Fiber customers in Sebastopol. Estimated time to complete the maintenance is around 2 hours. Actual downtime for customers should be 15-20 minutes as the equipment reboots during the maintenance window.
-Network Engineering
Update: 12:57am – Maintenance is now complete
-Network Engineering
Happy Birthday to us!
On 8/1/16 at 5:30pm Sonic will be closing to celebrate our 22nd birthday. Our 24×7 network operations team will still be on call for our Enterprise, dedicated circuit and colocation customers.
Tuesday we will return to our normal working hours.
-Michael and Support.
System Maintenance
UPDATE: Maintenance complete.
Starting at 11:59pm SOC will be running system updates. The following services may experience brief interruptions:
- Webmail
- Membertools
- Sonic.com website
- SMTP/POP3/IMAP
Interruptions to individual services will be brief, and the Maintenance window is expected to last until 1am.
-Grant and SOC