We are making a change to move phone traffic around one of our terminating carriers who is experiencing issues completing calls for us. Your call may drop if it is going through the affected carrier when we make this change.
-Brandon
Northern California Telecom Maintenance
Tonight, June 13, starting at 11:59pm, we will be performing maintenance on core equipment serving our Northern California telecom network. Although end to end connectivity should not be affected, customers may experience a brief period of routing instability.
Update(2:15am): Maintenance complete.
-Michael and Tomoc
Brentwood Fusion Fiber Emergency Maintenance
We are performing emergency maintenance to a small subset of customers with Fusion Fiber services in Brentwood. Expected downtime is 5-10 minutes while the ONT has to reboot. We are implementing a patch for a vendor bug to restore voice services.
-Brandon
(3:42pm) Maintenance is now complete
-Brandon
Northern California Telecom Maintenance
Tonight, June 9, starting at 11:59pm, we will be performing maintenance on core equipment serving our Northern California telecom network. We do not anticipate any network disruption.
Update(2:21am): Due to a software bug in one piece of equipment, customers may have experienced a short period of routing instability. Maintenance complete.
-Tomoc
Northern California Core Telecom Maintenance
Tonight, June 7, starting at 11:59pm, we will be performing maintenance on core equipment serving our Northern California telecom network. We do not anticipate any network disruption.
Update(1:51am): Maintenance complete
-Tomoc
San Rafael Outage
Currently we have a small subset of customers in San Rafael. We are working with our cable vendor to get services restored. We will update when we have more information on the nature of the outage.
-Brandon
update: (12:23pm) There was a cable cut between Petaluma and San Rafael. Our cable vendor has cable on the way with replacement Fiber and is working to locate the exact area where the cut is. No estimated ETR at this time until they can locate the exact spot of the cut.
update(4:08pm) Our cable vendor is out on site working on the issue but there is still no ETR at this time due to the size of the cut.
update(8:00pm) Another cable is being brought out to the affected area. Still no ETR at this time. It has been stated that the cause of the cable cut was an electrical fire. We will update when we get more information.
update(11:00pm) The cable is in place and the splicing team is about ready to start splicing the 216 count Fiber cable. No ETR still but they estimate to have one soon once splicing starts.
update(8:00am) Splicing has gone on all through the night and is still continuing. No ETR officially though they expect hopefully to have things starting to come back up around late this afternoon.
update (12:05pm) ETR is now been stated somewhere around 3-4pm PST.
update(3:05pm) One of the Fiber paths has come up. Some Customers in San Rafael that where affected should now have service.
update(4:25pm) The cable has been fully repaired, all service should be restored.
Northern California Core Telecom Maintenance
This Thursday, June 2, starting at 11:59pm, we will be performing maintenance on core equipment serving our telecom network. Customers may experience a brief period of routing instability while traffic shifts away from the affected equipment.
-Tomoc and Brandon
Update: 1:02am – This maintenance is now complete
-Brandon
Healdsburg – Fusion/FlexLink Intrusive Maintenance
Update(1:36AM): Maintenance complete.
Beginning tonight at midnight we will be making some core routing changes in the Healdsburg area. Users in the area will notice a short outage while some equipment is rebooted, along with shifts in traffic during this operation. We expect the actual maintenance window to be around 2 hours.
- Robbie
San Jose – Fusion/Flexlink Outage
Update (4:00AM): All services have been restored.
At approximately 12:45AM this morning, we experienced an equipment issue causing a subset of Fusion and Flexlink customers in the San Jose area to be without service. We are dispatching a technician to resolve the issue and the ETR is currently 4:00AM.
-Michael
System Maintenance
Starting at 11:59pm SOC will be running system updates. The following services may experience brief interruptions:
- Webmail
- IMAP/POP3/SMTP
- Customer MySQL databases
- IPv6 tunnels
- FTP
- Membertools
Interruptions to individual services will be brief, and the Maintenance window is expected to last until 1am.
-Grant and SOC