Our OpenVPN service and Speed Test sites were unavailable beginning May 16 @ 11:30pm and lasting one hour. This was due to a server configuration error. Our team is reviewing the incident to prevent future outages.

— Joe M. / System Operations

Tonight, May 16, starting at 11:59pm, we will be performing non-intrusive maintenance on core routing equipment serving our telecom network in northern California.

Update(1:16am): Maintenance complete

-Tomoc

At Midnight, tonight, we’re going to replace the motherboard in one of the clustered NFS mail store appliances with an on-site spare.  Unfortunately, due to the failures observed, the cluster partner is currently unable to take over duties and so this will be a service impacting event.  While we are replacing the motherboard POP, IMAP and Webmail services will be unavailable.  Outbound email will not be affected, all inbound mail will be queued for delivery.  Total downtime should between one to two hours.

-Kelsey, William and Joe.

Update:  Mon May 16 01:50:21 PDT 2016, the motherboard has been replaced and all systems appear to be operating normally.

We are currently investigating a potential issue with routing VOIP traffic through our network. At this time our engineers are working to isolate the cause of the issue. There is no ETR at this time. We will update this post as soon as we have more details.

-Sean

(Update 3:40) All effected services are now restored. If you are still experiencing any issues with outbound calls please contact support.

Tonight, May 12, starting at 11:59pm, we will be performing non-intrusive maintenance on core routing equipment serving our telecom network in northern California.

Update: Maintenance postponed until further notice

-Tomoc