This maintenace is now complete.
Tomorrow night, 6/11/15, beginning at 11:59PM PDT we will be performing software upgrades of routers serving fiber DIA customers. This will impact customers in the Santa Rosa Airport Business park and other Fiber DIA customers. The expected outage is 15-20 minutes as the router reloads.
-Tim J.
This maintenance is now complete.
Tonight beginning at 11:59PM PDT we will be performing a software upgrade of routers in our Santa Rosa datacenter as well as in Palo Alto. Traffic will be drained from these devices before the upgrade begins, so no customer impact is expected.
-Tim J.
This maintenance is now complete.
Tonight starting at 11:59PM PDT we will be performing a software upgrade of OLTs and ONTs serving Brentwood CA customers. This upgrade is expected to last 30-45 minutes with small outage during.
-Tim J.
3:00AM PDT – This maintenance is now complete.
Tonight, 6/9/2015, starting at 11:59PM PDT we will be performing software upgrades on routers in Santa Rosa, and San Jose. Traffic will be migrated from these routers prior to upgrading and no customer impact is expected.
-Tim J.
Update(12:50PM): Services to Sebastopol were restored earlier today and services in Fort Bragg have just been restored.
Update(1:30AM): This maintenance is now complete. However, a small portion of customers are currently out of service in Fort Bragg and Sebastopol due to some hardware issues uncovered during the software upgrades tonight. We will be dispatching a technician asap to replace the failed hardware.
Beginning tonight at midnight I will be performing maintenance on equipment serving Fusion VDSL customers in the following cities:
Cloverdale, Cotati, Fort Brag, Guerneville, Healdsburg, Larkspur, Mill Valley, Mendocino, Napa, Occidental, Petaluma, Rohnert Park, Sebastopol, San Rafael, Sonoma, Sausalito, Saint Helena, Tiburon, Ukiah, Vallejo, Windsor, Yountville
Expected downtime is around 15 minutes.
– Robbie
Beginning at midnight tonight I will be preforming intrusive maintenance for fusion customers in the Emeryville and Piedmont areas. Â Expected downtime is ~20 minutes.
-Brandon
Maintenance is now complete
-Brandon
Tonight beginning at 6pm and ending roughly at 9pm we will be performing emergency maintenance on a damaged fiber run.
Expected downtime for each customer is approximately 30 minutes within the 6-9 window.
If downtime persists longer than expected, contact Sonic NOC.
Tonight at midnight I will be updating firmware for Grandstream ATA’s affecting FTTN and FlexLink Hosted Voice Customers. Â This will be a very small downtime. Â The device will pull its new firware on the hour and load it in +~5 minutes.
-Brandon
This is now Complete
-Brandon
Beginning tonight at midnight I will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in San Francisco, Albany, and Oakland. Â Expected downtime is ~30 minutes.
-Brandon
Taking a little longer than expected, estimated completion is 1:00 am
-Brandon
Maintenance is now complete
-Brandon
Update: Maintenance complete
Tonight starting at 11:59pm SOC will be updating software on some of our core systems. The following services may experience brief interruptions:
We will also be upgrading the SSL certificate for imap.sonic.net from SHA1 to SHA256. This is the last of our SSL certificates that we need to upgrade so we don’t expect most clients to have problems, but very old mail clients may not support the new certificate.
-Grant, Joe, and SOC