Update (1:30am) Maintenance is complete
Jan 12th, 2023, at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
Update (12:42am) Maintenance is complete
Jan 10th, 2023, at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
Update (1:32am) Maintenance is complete
Jan 5th, 2023, at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
This morning Sonic noticed routing instability within our network and began emergency maintenance on the affected equipment to bring back normal network operations. This instability affected many of our enterprise circuits. We are currently in the process of restoring normal IPv4 and IPv6 routing for these circuits and believe the issue is resolved. If you are still having issues with your enterprise circuit you can reach out to our Network Operations Center.
Sonic support will close early at 5:00pm on 12/31/2022. We will return to normal operating hours on 1/1/2023 at 8:00am.
Have a happy New Year.
Update(12:30) Maintenance is complete
Tuesday (12/27/22), starting at 11:59 PM, a subset of residential customers in the Oakland area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 15 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering
Sonic Support will be closing early on 12/24 at 5pm, and will be closed on 12/25. Support returns to normal operating hours on 12/26 at 8:00am.
Have a happy holiday!
Update (8:32AM) We ran into a few issues that caused this work to take longer than expected. Maintenance is now complete and connectivity should be restored for all impacted customers.
A piece of hardware serving all copper Fusion/Flexlink customers in San Leandro is critically failing and has necessitated emergency replacement. A technician has been dispatched to it’s location and we hope to perform the work in the next hour (7-8AM). Steps are being taken to minimize customer downtime but we expect a few minutes of impact for everyone served off this device. An update will be provided when work has been completed.
– Network Engineering
Update(1:13) This maintenance is now complete. If you are experiencing any issues please reach out to Support.
Wednesday (12/14/22), starting at 11:59 PM, a subset of residential and business customers in the Oakland area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering
Friday, 12/9/2022 at approximately 11:00am PST a power line fell onto a backbone fiber cable causing extensive burn damage to the entire cable serving a Local Convergence Point (LCP) for a neighborhood in the Berkeley area. Upon customer down-detection – in combination with calls to our support line – we dispatched repair crews to evaluate the extent of the damage. Unfortunately, the scope of the damage was extensive and required a full backbone cable re-splice to restore service. Crews worked for 27 hours to fully rebuild the cable to restore service to our customers. We believe all fibers to be fully restored. If you are continuing to experience a service issue, please contact support, methods here: https://www.sonic.com/support.
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