Tonight beginning at 11:59PM PDT we will be performing a software upgrade of equipment servicing all voice users. This is not expected to be service impacting and should take roughly 30 minutes.
-Tim J.
Fusion/FlexLink Intrusive Maintenance
3:32AM PDT – This maintenance took roughly 3 separate 5-10 minute outages for a single pop, but is now complete.
Tomorrow morning, 12/4/2014 at 1:00 AM, we will be performing maintenance on equipment serving Fusion and FlexLink customers in San Francisco. Expected downtime is less than 15 minutes.
–Tim
Fusion/FlexLink Intrusive Maintenance
Update (1:15AM): This maintenance is now complete.
Tonight, beginning at 11:59 PM, we will be performing maintenance on equipment serving Fusion and FlexLink customers in the Los Angeles and Orange County areas. Expected downtime is less than 15 minutes.
– Robbie
Server Maintenance tonight
Update: Maintenance complete.
Server maintenance tonight starting at 11:59pm. The following services may experience interruptions:
- Mail/Webmail
- Member Tools
- Customer hosted sites
- MySQL Databases
- IPv6 Tunnel services
The maintenance window is several hours, but interruptions to individual services will be brief.
-Grant and SOC
Spam Filtering Issues Resolved
This morning we discovered that a missing firewall rule on an internal HAProxy cluster was preventing some messages from being run through spam filtering as part of message delivery. In addition, a bug affecting the application of user defined blacklists to large messages in some circumstances was resolved yesterday afternoon. Both of these issues resulted in a increase of spam noted by some users which was brought to our attention by support.
-Kelsey, Grant and John F.
Non Service Impacting Network Maintenance – Bay Area
11/21/2014 1:29AM PST – This maintenance is now complete.
Tonight starting at 11:59PM PST we will be performing software upgrades on several routers in the bay area. No customer impact is expected from this maintenance. Estimated time is 2-3 hours.
-Tim J.
FlexLink Maintenence
Tonight at midnight we will be performing maintenence on equipment in Santa Clara. Only a very small subset of our FlexLink customers will be affected for no more than 15 minutes.
Inbound Calling Issues
We are currently experiencing inbound calling issues into our network. We are working to resolve this issue as soon as possible.
Update 10:15pm : We are still currently working to resolve this.
Update 12:21am: Currently still working on resolving the issue.
Update: 11/19 – 4am: Currently still working on a full resolution. Some customers have been restored.
Update: 3:33pm. All customers have been restored.
Fusion/FlexLink Maintenance
Tonight, November 18, starting at 11:59pm, we will be performing maintenance on equipment serving Fusion and FlexLink services in eastern Santa Rosa. Expected downtime is less than 25 minutes.
Update: Maintenance complete
-Tomoc
Legacy DSL Maintenance
Tonight, November 18, starting at 11:59pm, we will be performing maintenance on equipment serving a subset of legacy DSL subscribers in northern California. Expected downtime is less than 10 minutes.
Update: Maintenance complete. Due to an equipment issue, a small set of customers was down for up to 18 minutes.
-Tomoc