A malfunctioning fiber optic connection that is part of our core network between the north bay area telecom network, our Santa Rosa datacenter, and the rest of the bay area caused some network instability over the last 45 minutes or so. The problem has been located and mitigated at this point.
– Robbie and the NOC
This evening, beginning at 12:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in the Rohnert Park and Sonoma areas. Expected downtime for affected customers is less than 15 minutes.
-Tim
This evening, beginning at 12:00AM, we will be performing intrusive maintenance on equipment serving Fusion customers in the Rincon Valley area of Santa Rosa. Expected downtime for affected customers is less than 15 minutes.
-Tim
This evening, beginning at 12:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink Ethernet customers in the Forestville area. Expected downtime for affected customers is less than 15 minutes.
-Tim
Starting at 2:54pm today, inbound calls to our customer service phone lines in Santa Rosa (serving our sales, billing, and technical support representatives) lost connectivity. We are currently working to resolve this issue. We have no ETR. Please note that in this specific outage, our Callback Assist system continued to make outbound connections. Customer voice and data connections to everywhere else should be unaffected. — John and Adam
Update: service was restored moments after this status message was posted. Agents are standing by ready to assist again. — John
Tonight, beginning at 11:59 PM, I will be performing further maintenance and upgrades on backbone equipment in the San Jose and Palo Alto areas for our telecom network. I do not expect any downtime as a result of this operation.
– Robbie
Tonight, beginning at 11:59, I will be performing maintenance and upgrades on backbone equipment in the San Jose and Palo Alto areas for our telecom network. I do not expect any downtime as a result of this operation.
– Robbie
Update: This maintenance is now complete.
Tonight, beginning at 11:59, we will be performing maintenance on equipment serving Fusion/Flexlink customers in the Albany area. We do not expect any customer downtime for this operation.
– Robbie and Tim
On Friday, 8/30/2013, between the hours of midnight and 6AM, the telco will be performing intrusive maintenance on equipment serving some Fiber DIA customers in Northern California. Actual down time is expected to be less than three hours for affected customers.
-Tim
Update: The planned maintenance work was not performed last night due to unforeseen circumstances. A new date will be provided once the work has been rescheduled.
A issue with one of our DSLAMs in Albany had caused a subset of our customers in the area to go offline. We believe the issue to be resolved at this point.
– Robbie