This evening, beginning at 12:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Napa, Petaluma, and Windsor. Expected downtime for affected customers is less than 15 minutes.
-Tim
Fusion/FlexLink Equipment Maintenance
This evening, beginning at 12:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Cotati, Saint Helena, and Yountville. Expected downtime for affected customers is less than 15 minutes.
-Tim
Legacy DSL Outage
This morning, September 24, starting at 2:51am, equipment serving a small subset of legacy DSL subscribers in the San Francisco/Bay Area stopped passing traffic. A reload of the affected equipment restored connectivity by 3:12am, but we will continue to investigate the root cause of the issue.
-Tomoc
Fusion/FlexLink Equipment Maintenance
This evening, beginning at 12:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink Ethernet customers in the Santa Rosa area. Expected downtime for affected customers is less than 15 minutes.
UPDATE: Due to unexpected complications in routine preparation for this maintenance, Â a small subset of Fusion customers were taken offline. We are currently working to restore connectivity to these users.
Update – 19:09 – All affected customers should be back up. We are investigating why routine non-intrusive preparation work caused this outage but plan to proceed with the maintenance window as scheduled.
-Tim
Issues with Outbound Faxing Through Member Tools
Due to some outbound routing changes made on Friday 9/13/2013, the “Send A Fax” (https://members.sonic.net/fax/) tool was not completing outbound faxes to most destinations. This issue has been resolved as of 10:35AM PDT today and all faxes should be completing properly now.
-Tim
Network Instability in the North Bay
A malfunctioning fiber optic connection that is part of our core network between the north bay area telecom network, our Santa Rosa datacenter, and the rest of the bay area caused some network instability over the last 45 minutes or so. The problem has been located and mitigated at this point.
– Robbie and the NOC
Fusion and FlexLink Equipment Maintenance
This evening, beginning at 12:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in the Rohnert Park and Sonoma areas. Expected downtime for affected customers is less than 15 minutes.
-Tim
Fusion Equipment Maintenance
This evening, beginning at 12:00AM, we will be performing intrusive maintenance on equipment serving Fusion customers in the Rincon Valley area of Santa Rosa. Expected downtime for affected customers is less than 15 minutes.
-Tim
Fusion/FlexLink Equipment Maintenance
This evening, beginning at 12:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink Ethernet customers in the Forestville area. Expected downtime for affected customers is less than 15 minutes.
-Tim
Customer Service Phone Interruption
Starting at 2:54pm today, inbound calls to our customer service phone lines in Santa Rosa (serving our sales, billing, and technical support representatives) lost connectivity. We are currently working to resolve this issue. We have no ETR. Please note that in this specific outage, our Callback Assist system continued to make outbound connections. Customer voice and data connections to everywhere else should be unaffected. — John and Adam
Update: service was restored moments after this status message was posted. Agents are standing by ready to assist again. — John