Fusion/FlexLink Equipment Maintenance

This evening, beginning at 12:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink Ethernet customers in the Santa Rosa area. Expected downtime for affected customers is less than 15 minutes.

UPDATE: Due to unexpected complications in routine preparation for this maintenance,  a small subset of Fusion customers were taken offline. We are currently working to restore connectivity to these users.

Update – 19:09 – All affected customers should be back up. We are investigating why routine non-intrusive preparation work caused this outage but plan to proceed with the maintenance window as scheduled.

-Tim

 

Issues with Outbound Faxing Through Member Tools

Due to some outbound routing changes made on Friday 9/13/2013, the “Send A Fax” (https://members.sonic.net/fax/) tool was not completing outbound faxes to most destinations. This issue has been resolved as of 10:35AM PDT today and all faxes should be completing properly now.

-Tim

Network Instability in the North Bay

A malfunctioning fiber optic connection that is part of our core network between the north bay area telecom network, our Santa Rosa datacenter, and the rest of the bay area caused some network instability over the last 45 minutes or so. The problem has been located and mitigated at this point.

– Robbie and the NOC

Fusion and FlexLink Equipment Maintenance

This evening, beginning at 12:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in the Rohnert Park and Sonoma areas. Expected downtime for affected customers is less than 15 minutes.

-Tim

Fusion Equipment Maintenance

This evening, beginning at 12:00AM, we will be performing intrusive maintenance on equipment serving Fusion customers in the Rincon Valley area of Santa Rosa. Expected downtime for affected customers is less than 15 minutes.

-Tim

Fusion/FlexLink Equipment Maintenance

This evening, beginning at 12:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink Ethernet customers in the Forestville area. Expected downtime for affected customers is less than 15 minutes.

-Tim

Customer Service Phone Interruption

Starting at 2:54pm today, inbound calls to our customer service phone lines in Santa Rosa (serving our sales, billing, and technical support representatives) lost connectivity. We are currently working to resolve this issue. We have no ETR. Please note that in this specific outage, our Callback Assist system continued to make outbound connections. Customer voice and data connections to everywhere else should be unaffected. — John and Adam

Update: service was restored moments after this status message was posted. Agents are standing by ready to assist again. — John

Backbone Maintenance

Tonight, beginning at 11:59 PM, I will be performing further maintenance and upgrades on backbone equipment in the San Jose and Palo Alto areas for our telecom network. I do not expect any downtime as a result of this operation.

– Robbie

Backbone Maintenance

Tonight, beginning at 11:59, I will be performing maintenance and upgrades on backbone equipment in the San Jose and Palo Alto areas for our telecom network. I do not expect any downtime as a result of this operation.

– Robbie

Update: This maintenance is now complete.

Fusion/Flexlink Maintenance in Albany

Tonight, beginning at 11:59, we will be performing maintenance on equipment serving Fusion/Flexlink customers in the Albany area. We do not expect any customer downtime for this operation.

– Robbie and Tim