We experienced a short issue with some international calls and 611 dialling that were not being routed correctly this afternoon. We have resolved the issue before we could post a MOTD.
Nathan and Brian
Fusion 411 Issues
We are currently experiencing issues with our 411 services provider. We are working towards a solution with our provider.
– Robbie
Network Maintenance
Tonight, April 17, starting at 11:59PM, we will be performing maintenance on some of our backbone infrastructure in the San Jose area. Customers may experience brief routing changes but we do not expect any lasting impact.
Update: Maintenance completed as planned.
-Tomoc, Nathan, and Robbie
Fusion/Flexlink Outage in the Santa Cruz Area
We are currently investigating an outage that is affecting Fusion and Flexlink customers in the Santa Cruz Area. This post will be updated as we investigate further.
– Robbie
Update: At&t has confirmed a major fiber cut in the area and have dispatched technicians out for repair. We will update further when we receive an ETR.
Update 2: At&t technicians continue to work on all the cut fiber but are unable to provide a ETR at this time.
Update 3 (11:15AM PST): At&t has determined that due to the extent of the damage, new cable will need to be brought in and installed to work around the affected area. The current rough ETR is 5 hours or around 4:00PM PST.
Update 4 (4:10PM PST): AT&T has pulled new cables and has begun splicing. Still no ETR.
Update 5 (7:00PM PST): At&t continues their construction to repair the damage. The latest estimate received from the splicing crew for restoral of service is 1AM to 2AM.
Update 6(3:10AM PST): At&t has completed splicing in the replacement cables and all affected areas are now back online.
Update 7: Additional details on this outage are available from the following news article. http://sanfrancisco.cbslocal.com/2013/04/16/gunshots-cause-oil-spill-at-san-jose-pge-substation/
Shell service outage.
We experienced a brief outage of our shell service starting at ~11:30 pm lasting until 12:10 am. Service is now completely restored.
-Grant K.
System Operations.
Network Outage
Tonight, starting at 1:15am, equipment serving Sacramento telecom POPs, as well as Modesto/Sacramento ATM services went down. We are currently working to resolve the issue as fast as possible.
Update: Service restored at 1:50am. We are working with our transport provider to ensure this does not happen again.
-Tomoc
Network Maintenance
Tonight, April 11th, starting at 11:59PM, we will be performing maintenance on some of our backbone infrastructure in the San Jose area. Customers may experience brief routing changes but we do not expect any lasting impact.
Update: Maintenance has been postponed.
– Robbie, Tomoc
Server Maintenance
Update:
All work has been completed as of 1:22am, April 12th.
Tonight, April 11th, 2013, at 11:59pm, we will be performing maintenance and updates on several of our servers. All major work should be completed within an hour. Affected services include customer databases, websites, and mail. Customer impact should be minimal.
— Grant & Joe
Sonic.net System Operations
Sonic Telecom Inbound Voice Issues
We are presently investigating widespread reports of static or bad voice connections on inbound calls to customers on our voice network. An update will be provided shortly when we have further info.
-Matt and Brian
Update: We have confirmed this issue was caused by an upstream provider. They have reported it is mostly fixed. We await full confirmation of its resolution along with explanation of the cause.
ATM Maintenance
Tonight, Tuesday April 9th, starting at 11:59 PM, we will be performing maintenance on ATM equipment serving legacy DSL, FRATM, and Biz-T customers. We expect downtime to be less than 10 minutes.
– Robbie, Tomoc
Update: The maintenance has been completed successfully.