Tonight, beginning at 11:59PM, we will be performing minor maintenance on routers that serve Biz-T and FRATM customers in both northern and southern California. Expected downtime is less than 10 minutes.
– Robbie
LA Area Legacy DSL DHCP Outage
A DHCP server has failed that serves a subset of legacy dsl customers in the LA area. We are currently working on re-routing its DHCP traffic to a backup server.
– Robbie
Update: Traffic has been re-routed and affected customers should be receiving new leases at this point.
Closure for Staff Party
Sonic.net will be closed Friday from noon to five pm for our annual staff holiday party. Technical support will re-open 5pm-11pm, and we will be returning calls to anyone who has left a message during the closure. Our 24×7 network operations team will be available on call on the NOC hotline for our Enterprise dedicated circuit and colocation customers.
Database Cluster Maintenance
System Operations will be replacing a failed battery backup unit in one of our customer-facing database servers at 11:00pm PST on Thursday, December 20th, 2012. During this time, MySQL 5.x databases will be unavailable. The work is expected to take no more than 30 minutes.
** Update **
The maintenance window will me moved forward by 1 hour to 11:59pm tonight, December 20th.
** Update **
Database server is back up as of 12:30am.
— Joe (System Operations)
LATA9 ATM Maintenance
Tonight, December 19, starting at 11:59pm, we will be performing intrusive maintenance on legacy DSL and FRATM circuits in the Modesto/Stockton area. Expected downtime is 15 minutes.
-Tomoc and Robbie
We have encountered some issues during this maintenance window and still have some customers offline. We apologize for the inconvenience and are working towards a solution asap. We will update this posting when the problem has been resolved.
Update: All remaining issues have been cleared up at this point. Please contact our support department as usual if you are having any further trouble with your DSL connection.
Update: A database error caused extended downtime for a subset of affected customers. All service should be restored at this point, so please contact support if you are still having trouble.
Upstream routing issue
At about 3:25PM today we detected a routing issue with an upstream provider that was causing network reachability issues for our users. We have rerouted around the issue and are closely monitoring the situation. As of 3:35PM all connectivity should be restored.
-Sonic NOC
707.522.1000 returning all circuits busy
At 9am this morning 707.522.1000 began returning all circuits busy. We are working with our vendor in order to remedy this issue. In the mean time please use 1-888-766-4233 as an alternative. All numbers to reach support directly remain unaffected.
–update: 707.522.1000 is currently up and working correctly. We will continue to monitor the situation.
– Jasper C. and Kavan
Sonic.net Support
Support Contact Numbers Down
The Sonic.net customer contact lines 1-888-766-4233 and 707-522-1000 are down due to an error with our trunk provider. We are working diligently to bring both numbers back up. Sonic.net Customer Support can be reached at 707-547-3400.
— Jasper and Kim
Update: Service to 1-888-766-4233 has been restored.
Update: All lines are now restored.
Legacy DSL Outage
This morning, between 3:19AM and 3:26AM, backhaul circuit issues caused brief downtime for Legacy DSL customers in the Salinas and Chico areas. We are investigating the cause of these issues in order to prevent any future occurrences, if possible.
-Tim
LA Area Maintenance
Tonight, November 26, starting at 11pm, we will be performing maintenance on equipment serving the Los Angeles area. Maintenance should be non-intrusive, however customers may experience connectivity issues lasting less than 2 minutes.
Update: Maintenance window is closed for the night with no customer impact. We will be resuming maintenance tomorrow, November 27, starting at 11pm with the same expected customer impact.
Update: All maintenance completed successfully. Customers may have experienced connectivity issues to a subset of networks for less than 2 minutes.
-Tomoc and Nathan