This evening, between 12:01AM and 6:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink ADSL2+ customers in Petaluma, Windsor, and Healdsburg. Affected customers should experience less than 15 minutes of downtime.
-Tim and Juston
We are currently experiencing an outage affecting Fusion and FlexLink customers in the north bay area. We are working on restoring service and will provide an update shortly.
-Tim and Jared
Update: As of 4:30PM all service has been restored. Routine network maintenance inadvertently caused a portion of our CLEC network to stop forwarding traffic. We will be working with our equipment vendor and internally to ensure we do not experience another outage of this nature.
This evening, between 12:01AM and 6:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink ADSL2+ customers in Petaluma, Windsor, and Healdsburg. Affected customers should experience less than 15 minutes of downtime.
-Tim and Juston
Update: This maintenance work has been postponed.
This evening, between 12:01AM and 6:00AM, we will be performing intrusive maintenance on equipment serving Fusion customers in Forestville, Sebastopol, and Santa Rosa. Affected customers should experience less than 15 minutes of downtime.
-Tim and Juston
This evening, Tuesday, Dec 29 at 12:01 AM, we will be performing a maintenance reload on our ATM customer aggregation routers. This will result in 5-10 minutes of downtime for Business-T and FRATM customers.
-Jared
Update: The scheduled router reloads have been completed and all affected customers should be back online. Downtime for affected customers was < 10 minutes.
Sonic.net is closing today at 6:00PM for the holidays. Technical Support will be reopening Saturday morning at 8:00AM. Happy holidays from all of us at Sonic.net!
Today at approximately 1:30 pm phone lines in to the Sonic.net office are reporting all circuits busy. We have reported this outage to our vendor who has not yet diagnosed the trouble.
This outage affects inbound and outbound calls through our office phone system. No other services are affected by this outage.
As always, we are are available via email to support@sonic.net
Update: it appears the root cause here was a failed ATM card at AT&T. As of 5:37pm we believe our phone system is fully operational again. Our vendors are continuing to monitor the situation closely. — John F and Jasper
This morning at approximately 5:01 AM, one of our ATM switches suffered an interface card lockup. We are about to initiate an emergency reboot of the ATM switch chassis to clear the problem. The ATM switch reboot will disrupt DSL, Business-T, and FRATM connectivity to some customers in the Bay Area, as well as the Stockton, Chico, and San Diego areas.
-Jared
Update: The ATM switch reboot was completed at 5:33 AM. All service through that ATM switch is now restored.
Starting at about 2:24 PM today, a distributed denial of service attack was launched at one of our DSL subscribers. This DDoS was large enough to disrupt service to the Redback SMS DSL aggregation router that served this customer and several hundred others. We have blocked the DDoS attack at our edge, thus restoring service to the affected customers.
-Jared
Starting at about 1:33 PM today, a distributed denial of service attack was launched at one of our DSL subscribers. This DDoS was large enough to disrupt service to the Redback SMS DSL aggregation router that served this customer and several hundred others. We blocked the DDoS attack at our edge within 5 minutes, thus restoring service to the affected customers.
-Jared