Wed Jul 25 15:41:37 PDT 2007 — SpamAssassin Update. SpamAssassin has been updated to the latest stable release which came out today. While this upgrade was done primarily for bug fixes we took the opportunity to address the continued issue of PDF Spam. At this point we believe we are blocking most, if not all, of the current kinds of PDF spam seen and will continue to monitor and update our rules as needed. -Kelsey

Mon Jul 23 09:55:15 PDT 2007 — Dial Upgrades. This Wednesday, July 25th at 12:01 PM we will be moving the majority of our dial-up numbers to new hardware. The migration will cause any active calls to 522-1001 and any number ending with 3 to be dropped as we move the lines to the new gear. The new hardware provides many improvements over our prior gear, including v.92 support. -Jared, Dusty and Matt

Mon Jul 23 14:10:27 PDT 2007 — DSL Maintenance. On Thursday, July 26th at 12:01 AM we will be performing maintenance on the ATM backhaul circuits that serve the Stockton and Sacramento areas. Expected downtime is under 15 minutes for all customers in the affected areas. -Jared and Dusty

Mon Jul 16 12:07:52 PDT 2007 — DSL Aggregation Maintenance. On Tuesday, July 17th at 12:01 we will be performing backend system maintenance on the routers that terminate DSL for the Stockton/Modesto and Sacramento LATAs. Expected downtime is 15 minutes for DSL customers in those areas. -Nathan, Jared and Dusty

Update Tue Jul 17 01:47:16 PDT 2007 — We have completed our DSL maintenance for the evening. Actual downtime was approximately 5 minutes for affected customers. -Jared, Dusty and Nathan

Wed Jul 11 11:49:34 PDT 2007 — Upstream provider issue resolved. We have been monitoring a problem in one of our upstream providers that was causing latency to some sites in the AM hours. The upstream provider has taken actions that appear to have resolved the problem. We continue to monitor the situation. -Jared, Dusty and Nathan

Thu Jun 21 10:11:35 PDT 2007 — DSL Aggregation Equipment Maintenance. At 12:01am on Friday, June 22nd we will be performing emergency maintenance on a portion of our DSL aggregation infrastructure in San Francisco. Customers in Los Angeles as well as a large portion of our LATA 1 customers will be affected by this operation. Business-T customers served in those areas may also experience service interruption. While expected downtime is approximately 15 minutes, we’re reserving a one hour maintenance window in case of further trouble. -Nathan and Jared

Update Fri Jun 22 00:54:44 PDT 2007 — We’ve completed our work for the evening. Actual downtime was approximately 12 minutes for each affected customer. -Nathan and Jared

Tue Jun 12 14:46:00 PDT 2007 — Backbone circuit maintenance. At 9:00 AM on Wednesday June 13 AT&T will be performing maintenance on our GigaMAN circuit between our Santa Rosa and San Jose POPs. The circuit will be down for approximately 15 minutes while AT&T replaces hardware. During this time traffic will flow around our redundant links around the bay, so there should be no impact to connectivity. -Jared

Sat Jun 9 15:24:01 PDT 2007 — DSL Service interruption in LATA 9. Shortly after 3pm today an SMS interface serving the Stockton and Modesto areas failed, causing sync-no-surf conditions. Our network operations staff is currently working to bring service back online. DSL service in these areas should be restored within the hour. Non-DSL connections and service outside this ares should be unaffected. -John F and Nathan

Update Sat Jun 9 15:36:03 PDT 2007 — Service was restored around 3:30pm. Customers in LATA 2, the Chico and Redding area, may have experienced a brief connectivity outage for under five minutes while work was being performed. -John F and Nathan

Fri Jun 8 10:16:45 PDT 2007 — Stockton DSL Aggregation Upgrade. On Tuesday, June 12th at 12:01am we will be upgrading the aggregation circuit that services the Stockton/Modesto area. Expected downtime during this migration is approximately 30 minutes for all customers, though some may experience a significantly shorter outage. The increased capacity will allow further growth in this area without the possibility of performance degradation due to overcrowding. In addition, the new circuit rides an end-to-end redundant path from Stockton to our aggregation hub in San Francisco, further increasing the reliability of our DSL offering. -Nathan and Kelsey

Update Tue Jun 12 00:14:02 PDT 2007 — This migration has been completed successfully. Downtime was under 6 minutes for all customers, with most experiencing less than 3 minutes of service interruption. -Nathan

Fri Jun 8 13:24:01 PDT 2007 — Cable cut in Eureka. Early Friday afternoon, an unexpected cable cut has resulted in loss of DSL service and interruptions in local telephone service in the Eureka, Arcata, and Rio Dell areas. DSL outages affect at least 24 DSLAMs in the area, and we have no ETR at this time. -John F and John K