Update 6/9/22 5:05A: This maintenance is now complete
Tonight (6/8/22), starting at 11:59 PM, a subset of customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 5 hours.
– Network Engineering
Update 6/10/22 1:32AM: This maintenance is now complete.
Thursday, 6/9/2022, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Sacramento, Benicia, Pleasanton. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 4 hours.
-Network Engineering
Update 6/8/22 4:19A: Sebastopol, Santa Rosa, and Healdsburg maintenance has been completed. San Francisco maintenance will be rescheduled for a later date.
Tomorrow night(6/7/22), starting at 11:59 PM, a small subset of customers in the Sebastopol, Santa Rosa, Healdsburg, and San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 5 hours.
– Network Engineering
Update 5/27/22 5:02AM: This work is now complete.
Update 5/26/22: This maintenance has been canceled and will be rescheduled for 5/27/22, stating at 12:01AM.
On 5/26/22, starting at 12:01 AM, a few enterprise fiber customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering
Update 5/27/22 4:59AM: This maintenance is now complete.
On 5/27/22, starting at 2:00 AM, a small subset of fiber customers in the Brentwood area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering
Update 5/27/22 1:21AM: This maintenance is now complete.
Thursday, 5/26/2022, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Garden Grove, Orlina, Tustin, Yorba Linda. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 4 hours.
-Network Engineering
Update 5/25/22: This maintenance is being postponed and will be rescheduled for another date.
On 5/26/22, starting at 2:00 AM, a small subset of residential fiber customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering
Update: 12:07AM PST maintenance complete.
Tonight beginning at 10PM PST we will be applying updates to multiple systems including webmail. Any downtime for affected services should be very brief, and we expect to complete the maintenance within 2 hours.
Update 1:06AM: Maintenance has been successfully completed for the night.
Tomorrow night, 5/24/22, starting at 11:59 PM, we will be performing intrusive maintenance on core routing equipment in our northern California network.
We do not expect this work to cause any connectivity issues for residential customers. Select enterprise customers in the Sonoma County area will be impacted by this work and have been directly alerted in the previous 2 weeks. The maintenance window is open until 4am.
-Network Engineering
Update 12:29AM: Maintenance has been successfully completed for the night.
Tonight, 5/17/22, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.
We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering