Tue Jan 3 10:18:03 PST 2006 — Brief shell server outage. The shell server became unstable this morning and required a reboot; while we caught the failure sooner, we are still investigating the cause. All shell services have been restored at this time. -Kelsey and Augie

Tue Jan 3 06:31:33 PST 2006 — DSL Router Failure. One of the routers that terminates DSL connections in Santa Rosa locked up this morning. Staff was able to get on-site and reboot the router, restoring connectivity. We will be investigating the cause of the crash, as the router has been up and running smoothly for some time now. We apologize for any inconvenience this loss of connectivity may have caused. Downtime was from approx. 5:30-6:15 AM. -Jared

Mon Jan 2 12:45:26 PST 2006 — Nightop. On Tuesday, January 3rd at 12:01am we will be performing maintenance on our DSL concentration equipment in San Francisco. This maintenance should not be customer impacting, but has the potential to require a reboot of the DSL termination hardware. In this case, downtime would be approximately 15 minutes.

We will also be performing a software upgrade on the DSL concentrator that serves our Los Angeles customers. Customers in LA will experience approximately 10 minutes of downtime as the concentrator serving that area is restarted. -Nathan and Kelsey

Sat Dec 31 03:41:53 PST 2005 — Sonic.net Weather Page. We have been developing a weather page using a sensor package installed on our headquarters’ roof. That page can be found at

weather.sonic.net

Discussion regarding the page can be found in the “sonic.net” newsgroup:

news://news.sonic.net/sonic.net

Also, Paul Grosso has been running a weather page since 1995 for the North Bay:

www.paulsweather.com/

This includes a link to his Russian River watch page:

www.paulgrosso.com/river

We hope you find these resources useful. -Scott and Dane

Fri Dec 30 22:54:33 PST 2005 — Night Ops. Tonight we will be doing some routine system maintenance that may briefly affect access to some services including membertools. We are also going to move a redundant DS3 link to a different router in Santa Rosa – this should be non service affecting. Hope you are keeping dry. -Kelsey, Nathan, Augie and Scott G.

Wed Dec 28 08:54:44 PST 2005 — Brief shell server outage. This morning a runaway process brought the shell server down for a few minutes. We are currently investigating the cause and will be implementing new monitoring to preempt future problems. -Augie

Thu Dec 22 14:59:35 PST 2005 — New servers added to the Web Mail cluster. In an effort to increase Web Mail responsiveness and a better experience of its use for our customers we have added two new servers to our Web Mail cluster. Give them a try; we think you will be pleased:

webmail.sonic.net/

-Augie and Kelsey

Wed Dec 21 14:28:52 PST 2005 — Mail and Spam Filtering Slow Down. Emergency maintenance on one of our internal DNS servers has caused mail and spam filtering delays. In some cases mail may be passed to customer inboxes without having been passed through SpamAssassin. The DNS server should be restored to service shortly after a hardware swap is completed. -Augie and Kelsey

Sun Dec 18 13:19:00 PST 2005 — Widespread Broadlink outage. Broadlink Wireless customers are currently experiencing intermittent network outages throughout much of Santa Rosa. Broadlink technicians are currently investigating, but no other services should be affected. -John F. and Tech Support

Update, Sun Dec 18 15:54:52 PST 2005, Broadlink’s troubles have been isolated to a wire splice which was having water intrusion issues. This splice has been replaced. This may resolve a number of intermittent issues that have caused troubles for Broadlink customers in the last few weeks. -Dane and Jason (@Broadlink)

Sat Dec 17 11:28:21 PST 2005 — Broadlink power failure effecting a single tower. Broadlink is working to get a generator to the tower location in order to restore power. We currently have no ETR. -Tony, Kavan, and Broadlink.

Update: Sat Dec 17 14:08:41 PST 2005 — Service Restored. Broadlink reports that power and service have been fully restored.- John F