Sun Oct 16 19:00:32 PDT 2005 — Office phone system restored. Telephone service to the Sonic.net offices (including Technical Support) was restored at approximately 6:56pm. Thank you for your patience. – John F

Sun Oct 16 17:50:12 PDT 2005 — Office phone system outage. Today at approximately 5:08pm, the Sonic.net office phone system went offline. This only affects our office telephone system, and should have no impact on customer connectivity. We will update this message with more information as it becomes available. – John F

Wed Oct 12 12:06:30 PDT 2005 — SMS Reboot. The router that terminates DSL connections in LATA9 (Stockton area) has just rebooted. We are investigating the cause of the reboot. All customers that were affected by this reboot are back online.

Fri Oct 7 08:19:35 PDT 2005 — Core Switch Maintenance. On Saturday 10/8 at 12:01AM we will be replacing a switching module in one of our core switches at our Santa Rosa datacenter. This operation may result in a brief loss of connectivity to certain destinations for a period of approximately 5 minutes while we perform the necessary hardware swap. – Network Operations

Wed Oct 5 19:10:13 PDT 2005 — Correction: Problems on numbers ending in 5. The access numbers experiencing problems all end in 5. Numbers ending in 3 are not experiencing problems. — Russ

Update Wed Oct 5 21:26:15 PDT 2005 — The problems with the dial group has been resolved. -Russ

Wed Oct 5 19:00:33 PDT 2005 — Noisy dialup lines on numbers ending with 3. Dial-up numbers ending with 3 are getting connections with a noticeable crackling noise causing poor connections and connection failures. We are working with the telephone companies involved to correct the problem. Sonic.net maintains multiple separate dialup systems using different equipment at different locations and using different telephone companies so that our customers will have a more than one dial-up option. None of our other systems are experiencing problems. For alternative access numbers for your area use our POP Finder at www.sonic.net/popf or call support at 1 707 547-3400. — Russ

Tue Oct 4 11:40:24 PDT 2005 — POP Server Glitch. All POP3/IMAP services were down for a couple of minutes due to administrator error while pushing a minor change from one of the cluster members to the rest. -Kelsey

Tue Sep 27 16:19:48 PDT 2005 — Power maintenance at 200 Paul. At noon on Sunday, October 2nd we’ll be performing minor power maintenance on one of our DSL aggregation devices in San Francisco. We don’t expect this activity to cause any interruption in service. -Nathan and Russ

Wed Sep 21 15:53:28 PDT 2005 — DSL outage affecting some DSL subscribers in San Francisco. Customers affected by the outage will notice a lack of sync to their DSL modem. SBC is aware of the problem and is working to resolve the issue.

Mon Sep 19 19:05:14 PDT 2005 — DSL DHCP Server hiccup. The DHCP server employed for customers on one of our DSL termination servers failed, causing dynamic and other DHCP configured customers a brief service interruption. -Kelsey