Wed Oct 5 19:00:33 PDT 2005 — Noisy dialup lines on numbers ending with 3. Dial-up numbers ending with 3 are getting connections with a noticeable crackling noise causing poor connections and connection failures. We are working with the telephone companies involved to correct the problem. Sonic.net maintains multiple separate dialup systems using different equipment at different locations and using different telephone companies so that our customers will have a more than one dial-up option. None of our other systems are experiencing problems. For alternative access numbers for your area use our POP Finder at www.sonic.net/popf or call support at 1 707 547-3400. — Russ

Tue Oct 4 11:40:24 PDT 2005 — POP Server Glitch. All POP3/IMAP services were down for a couple of minutes due to administrator error while pushing a minor change from one of the cluster members to the rest. -Kelsey

Tue Sep 27 16:19:48 PDT 2005 — Power maintenance at 200 Paul. At noon on Sunday, October 2nd we’ll be performing minor power maintenance on one of our DSL aggregation devices in San Francisco. We don’t expect this activity to cause any interruption in service. -Nathan and Russ

Wed Sep 21 15:53:28 PDT 2005 — DSL outage affecting some DSL subscribers in San Francisco. Customers affected by the outage will notice a lack of sync to their DSL modem. SBC is aware of the problem and is working to resolve the issue.

Mon Sep 19 19:05:14 PDT 2005 — DSL DHCP Server hiccup. The DHCP server employed for customers on one of our DSL termination servers failed, causing dynamic and other DHCP configured customers a brief service interruption. -Kelsey

Fri Sep 16 12:24:44 PDT 2005 — Santa Rosa, Bennett Valley DSL outage. Customers served DSL on the Bennett Valley DSLAM in Santa Rosa, are currently down. Symptoms include DSL sync, but no Internet traffic. ASI/SBC is currently working to resolve the issue, however, we have no ETR currently. -Kavan, and Technical Support

Thu Sep 15 15:16:54 PDT 2005 — Broadlink maintenance. Broadlink is working on upgrading one of their primary backhaul radio links. Service should be completed at 4pm. -Scott, and Jason from Broadlink

Tue Sep 13 23:59:59 PDT 2005 — Night Ops. Tonight at Midnight, membertools will be unavailable while we upgrade sonic.sonic.net’s hardware. The upgrade should be completed in a couple of hours. Sorry for the late notice. -Kelsey and Nathan

Update Wed Sep 14 04:07:08 PDT 2005 — The hardware upgrade and migration went as planned. All membertools and associated services have been restored. -Kelsey and Nathan

Mon Sep 12 08:21:50 PDT 2005 — Santa Rosa DSL Gateway service restored. One of our Santa Rosa DSL gateways crashed this morning at about 7:45. Downtime was approximately 30 minutes as we tried to elicit a crash dump from the unit. Service is restored. -Scott, Nathan, and Clay

Mon Sep 12 07:47:20 PDT 2005 — One DSL gateway down. One of our DSL gateways is currently inoperative. We should have it back up momentarily. -Scott, Nathan, Clay, and Kelsey