www.sonic.net migration postponed until 11am…

Tue Nov 9 17:04:39 PST 2004 — www.sonic.net migration postponed until 11am tomorrow (Wednesday). The migration of www.sonic.net to the new cluster has been postponed due to a process that is taking longer than expected. The process is looking for Berkeley DB files to be upgraded as part of the migration. We had hoped to have this done this afternoon — however, there is still an estimated 8 hours to go before the process completes. We apologize for any inconvenience. -Scott

Network maintenance tonight.

Fri Nov 5 20:53:06 PST 2004 — Network maintenance tonight. At midnight tonight, we will be putting the last of our new Juniper routers into the network. Traffic will be routed around Equinix during this work so no major interruptions should occur. There may be minor, momentary delays as different parts of the network re-converge. We estimate the work will take until 2 AM, but it may go somewhat later. -Nathan and John

Update Sat Nov 6 05:35:39 PST 2004: Network maintenance complete. Sonic’s backbone now runs on Juniper routers. We also added a Gig-E link between Santa Rosa and San Jose tonight to dramatically increase the speed of our fiber ring around the bay area. We now have over two gigabits of capacity leaving Santa Rosa, a huge upgrade from the 150 megabits we had a few months ago! -Nathan and John

www.sonic.net migration to new web cluster.

Fri Nov 5 18:46:55 PST 2004 — www.sonic.net migration to new web cluster. On Tuesday, November 9th, at 11am, we will migrate “www.sonic.net” to our new web cluster. This migration should be seamless for almost all customers.

Customers who would like to test their sites on the new cluster prior to migration are invited to browse to c.custweb.sonic.net/your/path/, where “/your/path” is the path to your site under www.sonic.net. We are discussing web migrations in the newsgroup news://news.sonic.net/sonic.help.www

For customers using www.sonic.net, FrontPage webs will be converted to be compatible with FrontPage 2003, and all Berkeley DB files will be converted to be compatible with the new web cluster. We have had good success with these migrations so far, so we expect a seamless migration.

-Scott, Dane, and the Sonic.net Operations Team

HotSpot Outage in Santa Rosa.

Tue Nov 2 17:02:29 PST 2004 — HotSpot Outage in Santa Rosa. The ethernet port that serves the hotspot users on the RedBack SMS in Santa Rosa failed, interrupting services. We were able migrate to another available port to restore services to hotspot users. – Nathan, Kelsey and Jared

FrontPage extensions tool online.

Tue Nov 2 15:47:47 PST 2004 — FrontPage extensions tool online. Sonic.net has rolled out our new tool for adding FrontPage server extensions to a Sonic.net hosted web directory. This tool currently works for Value Hosting customers, as well as Basic Hosting customers (that have migrated to the new web cluster). The new extensions are compatible with the Microsoft FrontPage 2003 client.

Sonic.net customers can find the tool in “member tools” under “domain name services” at sonic.sonic.net/ -Scott and Chris B.

Packet loss to Equinix.

Thu Oct 28 05:50:47 PDT 2004 — Packet loss to Equinix. We are currently experiencing moderate delay and packet loss from Santa Rosa to our location in Equinix San Jose. The vendor of our circuit between those locations has been notified, and they are working to correct the issue as soon as possible. -Nathan

Update Thu Oct 28 06:09:03 PDT 2004: The packet loss issue has been resolved. We are closely monitoring the circuit for any further issues.

Value Hosting migrated to new web cluster.

Wed Oct 27 11:00:00 PDT 2004 — Value Hosting migrated to new web cluster. As of 11am this morning, Value Hosting sites are now hosted on our new web cluster, and all of their FrontPage webs have been converted to be compatible with FrontPage 2003.

We currently have someone checking each site to see if they come up, but they are not visiting the sites in-depth…so if you are a Value Hosting customer, we ask you to please test your website. Any reports are welcome at support@sonic.net or news://news.sonic.net/sonic.help.www -Scott, Kelsey, and John F.

Broadlink TMAC tower repair complete.

Tue Oct 26 12:13:20 PDT 2004 — Broadlink TMAC tower repair complete. Broadlink reports that repairs were completed at 11:33. Some folks may need to power-cycle their Broadlink gear (at the power outlet) to restore service. Thanks to Jason and Linda from Broadlink for working the problem. -Scott, and Broadlink’s Jason and Linda

Network Event.

Tue Oct 26 11:59:13 PDT 2004 — Network Event. One of the SUP1A supervisor modules in one of our core switches failed causing packet loss and latency in our network. Once the failure was identified we swapped to the secondary supervisor and services were restored immediately. -Kelsey, Nathan, Russ and Zeke.