Wed Sep 22 17:07:52 PDT 2004 — First round of migrations to new web cluster. Our first round of migrations to the new web cluster occurred at 2:30pm without a hitch, and so far there have been no problems. Owners of affected sites received an email on Monday explaining the migration of sites using Berkeley DB. Please let us know about any problems by posting to news://news.sonic.net/sonic.help.www or emailing support@sonic.net. -Scott

Wed Sep 22 16:25:46 PDT 2004 — DHCP problem for DSL subscribers. We are experiencing problems automatically assigning IP information to DSL subscribers at the moment. Our operations staff is working on a solution at the moment. Customers with statically-assigned (non-DHCP) address configurations should be unaffected. – John F and Technical Support

Tue Sep 21 10:38:29 PDT 2004 — New time for first round of migrations to new web cluster. Due to scheduling requirements, the first round of migrations have been postponed until Wednesday, 22 September at 2pm. We apologize for any inconvenience. -Scott

Mon Sep 20 15:55:30 PDT 2004 — First round of migrations to new web cluster. On Wednesday, 22 September, at 11am, Sonic.net will migrate some web sites to the new web cluster. These sites are those owned by any customer using Berkeley DB. We selected these sites for the first round of migrations, as they are the most difficult to migrate.

Customers whose sites are slated for migration have received an email from support. Please post to news://news.sonic.net/sonic.help.www or email if you have any questions. Also, please email support if you have installed a site that uses Berkeley DB after September 8th. -Scott

Update: The migrations will actually occur Wednesday, 22 September at 2pm. We apologize for any inconvenience.

Fri Sep 10 18:03:13 PDT 2004 — Customer router maintenance. We will be installing additional interfaces in one of our Santa Rosa customer routers Saturday 9/11/04 at 1:00AM. Expected downtime is 5 minutes for all customers served from this router, which includes some Santa Rosa T1 customers and Wireless Broadband Access customers. -Nathan and Zeke

Wed Sep 8 13:17:12 PDT 2004 — Office suites are now available at the Sonic.net building. For small companies involved in Internet related businesses, we have some very interesting office spaces available.

Pricing for offices start at $600 monthly for a suite, and also includes space in our datacenter for your servers and bandwidth delivered on Ethernet to your servers and office. For leasing information, email me, dane@sonic.net. We have always had 100% occupancy here, so this is a rare opportunity. -Dane

Thu Sep 2 21:02:13 PDT 2004 — Update On MySQL Server: The MySQL server is back up and functioning properly. It is possible that some data may have been lost. This is particularly the case with email sent to support@sonic.net. If you sent a message into support but did not receive a response from us including the ticket ID number, you may want to resend the email. -Kelsey

Thu Sep 2 19:58:40 PDT 2004 — Internal MySQL Server Issues: The MySQL server that we use internally to track customer support and accounting records is currently offline for repairs. This affects tech support’s ability to access past history as well as disables access to our member tools. All other services should not be affected. The ETR is unknown at this time. Some rather hefty ‘alter tables’ must be executed as some internal MyISAM table limits have unexpectedly been reached. The table altering could take *many* hours to complete. -Kelsey, Jared and Nathan

Thu Sep 2 16:25:42 PDT 2004 — Tonight, shortly after Midnight, we will be replacing one of our mail cluster NFS filers with a spare head. It has rebooted twice in the past 10 hours due to uncorrectable ECC errors. The two reboot would have generated delays in checking mail for on quarter of our customers. -Kelsey and Nathan

Wed Sep 1 14:09:54 PDT 2004 — SBC is currently suffering an outage in their San Rafael office which is impacting some Sonic.net DSL customers in the San Rafael area. SBC reports that their expected time to repair is two hours. -Dane