Wed Sep 8 13:17:12 PDT 2004 — Office suites are now available at the Sonic.net building. For small companies involved in Internet related businesses, we have some very interesting office spaces available.

Pricing for offices start at $600 monthly for a suite, and also includes space in our datacenter for your servers and bandwidth delivered on Ethernet to your servers and office. For leasing information, email me, dane@sonic.net. We have always had 100% occupancy here, so this is a rare opportunity. -Dane

Thu Sep 2 21:02:13 PDT 2004 — Update On MySQL Server: The MySQL server is back up and functioning properly. It is possible that some data may have been lost. This is particularly the case with email sent to support@sonic.net. If you sent a message into support but did not receive a response from us including the ticket ID number, you may want to resend the email. -Kelsey

Thu Sep 2 19:58:40 PDT 2004 — Internal MySQL Server Issues: The MySQL server that we use internally to track customer support and accounting records is currently offline for repairs. This affects tech support’s ability to access past history as well as disables access to our member tools. All other services should not be affected. The ETR is unknown at this time. Some rather hefty ‘alter tables’ must be executed as some internal MyISAM table limits have unexpectedly been reached. The table altering could take *many* hours to complete. -Kelsey, Jared and Nathan

Thu Sep 2 16:25:42 PDT 2004 — Tonight, shortly after Midnight, we will be replacing one of our mail cluster NFS filers with a spare head. It has rebooted twice in the past 10 hours due to uncorrectable ECC errors. The two reboot would have generated delays in checking mail for on quarter of our customers. -Kelsey and Nathan

Wed Sep 1 14:09:54 PDT 2004 — SBC is currently suffering an outage in their San Rafael office which is impacting some Sonic.net DSL customers in the San Rafael area. SBC reports that their expected time to repair is two hours. -Dane

Thu Aug 26 21:13:50 PDT 2004 — Dial-up problems on ***-***-9811. Due to a router problem half of our 9811 dial pool lost some or all ability to reach the Internet. Rebooting the router resolved the issue. None of the other modem pools were affected. -Russ

Sat Aug 21 09:11:42 PDT 2004 — Issues with router maintenance. An obscure software bug left one of our Santa Rosa customer routers with only partial connectivity to the Internet after last night’s maintenance. Due to the complexity of this issue it was not uncovered until this morning, despite thorough testing after the memory upgrade. A workaround is in place, and we apologize for the interruption. This issue affected many T1 customers served out of Santa Rosa, as well as our Oakland POP. -Zeke

Wed Aug 18 15:15:46 PDT 2004 — Network upgrades progress report. We continue to build out our network as previously announced. Our interim network plan is now in service. We have a second 100 Mbps link from Santa Rosa to Equinix-San Jose. The Santa Rosa to 200 Paul, SF, link has been upgraded from a 45 Mbps DS3 to 100 Mbps over Gigabit Ethernet. A second DS3 has been run to our Focal, SF, facility. We have upgraded our UUNet connection from DS3 to Gigabit Ethernet. We have upgraded our Cable and Wireless (now Savvis) connection from DS3 to 100 Mbps Ethernet.

Inserting an ATM switch between SBC’s network and our Redback DSL gateway has fixed the DSL performance problems we were seeing in Santa Rosa. We continue to monitor that system.

Still to come, we will finish the upgrade of the three major legs of our network to full Gigabit Ethernet. Santa Rosa, San Jose and 200 Paul, SF, will be tied together giving us capacity and redundancy. -John, Nathan and Network Operations

Wed Aug 18 13:25:12 PDT 2004 — Scheduled customer router maintenance. This coming Saturday at 12:01AM we will be upgrading the RSP DRAM memory on one of our routers serving T1 customers in Sonoma County. Expected downtime is 10 minutes or less while we perform the upgrade. -Zeke and Network Operations

Fri Aug 13 13:37:42 PDT 2004 — Short LATA 9 DSL outage. The Redback SMS500 that serves DSL customers in the LATA 9 region experienced a brief power interruption around 80 minutes ago. The interruption lasted only 5 minutes, and took customers off-line for approximately 9 minutes. We are working with the colocation vendor to ensure that future interruptions are minimized. -Sonic.net Network Operations