Sun May 25 00:44:28 PDT 2003 — The earthquake was at 12:09am, magnitude 4.3. Some links: quake.wr.usgs.gov/recenteqs/Maps/123-38.htm quake.wr.usgs.gov/recenteqs/Quakes/nc51128377.htm -Scott

Thu May 22 08:52:45 PDT 2003 — San Jose DSL connectivity issues. A handful of San Jose ADSL customer experienced a brief loss of connectivity starting at 9:30am. The outage lasted about 10 minutes. The problem has now cleared and we are working ASI to determine the cause. -Matt and Tech Support

Mon May 19 12:15:30 PDT 2003 — Graymail Updates: In order to control resource consumption and to increase the effectiveness of the web based Graymail interface we have instituted Graymail quotas. We have set a default quota for the maximum number of messages that can be left in Graymail to 1000. The graymail processor will remove old messages in excess of this quota. Users can change this number, as well as the number of days Graymail is kept in the Graymail preferences. We have also confirmed some reports that users are not receiving the notifications and are currently investigating. -Kelsey and Nathan

Fri May 16 11:28:54 PDT 2003 — Sonic.net support will be closing one hour early on Saturday the 17th, at 9:00PM instead of our usual 10:00PM closing. We’re taking the staff and guests to see The Matrix Reloaded. Thanks go to the Roxy Theater for helping us put this together. -Dane, Jen and Eli

Wed May 14 12:27:34 PDT 2003 — Broadlink tower outage – The Wally Moore tower that serves southern Santa Rosa is unreachable, and Broadlink has dispatched an engineer to the tower. No estimate on a repair time yet, watch this space for updates. – Eli, Jason/BL Update 13:04hrs – PG&E service to the tower site failed, and BL is en route to the tower with a generator to restore service. We expect the tower to come up in 20-30 minutes. – Eli, Broadlink

The Tower came back online at 13:30 as planned.

Tue May 13 15:42:29 PDT 2003 — Night Operations: Thursday morning at 1:00AM we will be upgrading dist1-2.sr, one of our two Foundry Networks switches that provides redundant network services to colos, to it’s latest stable code release. The new release provides a number of bug fixes and some new features. This upgrade should not interrupt any services to our customers. After the new code has proven to be stable, we will upgrade dist1-1.sr to the same code. -Kelsey and Nathan

Update: We have postponed this night ops until next week. -Kelsey

Sun May 11 22:04:14 PDT 2003 — Dial-up outage on 0174 numbers. An equipment failure caused dropped connections and busy signals on our xxx-xxx-0174 numbers in southern and inland California. The equipment was rebooted and is now taking calls.

Southern California numbers ending with 9606 are on a separate system and were not effected. Note: -Russ and Matt

Thu May 8 09:36:27 PDT 2003 — Broadlink trouble last night. Last night, between 8:46pm and 9:15pm, Broadlink had a sector down on one of their towers. 62 customers were affected during the outage. -Scott, and Tim, Jason from Broadlink

Wed May 7 15:56:49 PDT 2003 — Redback reboot. Our Redback SMS that serves San Francisco area SBC DSL customers needed to be rebooted just now. It has come back up and customers are being added to the network now. -Kelsey and John

Tue May 6 11:52:31 PDT 2003 — An equipment failure at our San Francisco POP has caused some capacity problems for dial-up numbers ending in 9811. We’ve got engineers on site working to replace the bad equipment now, and we’re hoping to be back to normal capacity by 1:00pm or so. We have alternate numbers for all coverage areas, see: www.sonic.net/cgi-bin/pops.pl for alternate dialups. – Eli, OPS, Support