Fri Jul 13 13:31:45 PDT 2001 — Our MySQL accounting server is offline right now for emergency maintenance. While it is down our member tools are inaccessible but all of our services should otherwise be unaffected. We should have it back online in 10 to 20 minutes. -Russ and Kelsey

Wed Jul 11 13:08:08 PDT 2001 — We received a response from RedBack about a the crash yesterday. Apparently we tickled a known bug in the new OS release which is slated to be fixed in the ‘next major release.’ We are currently investigating to see if there are any workarounds so we can prevent the same crash from occurring until we have a new OS. -Kelsey

Tue Jul 10 16:26:51 PDT 2001 — The RedBack ATM switch crashed and rebooted, incurring about ten minutes of downtime for many broadband connected customers. We’ve got a crash dump file, and will forward it to RedBack for diagnostics. -Dane

Sun Jul 8 00:34:21 PDT 2001 — The upgrade to the RedBack ATM switch was performed successfully. Downtime was 10 minutes. Russ and Kelsey

Sat Jul 7 20:40:42 PDT 2001 — The VeriSign certificate for ssl.sonic.net has expired, we are in the processes of getting this certificate renewed. VeriSign assures us the new certificate will be available in 2 days. We will post updates to this here in the MOTD. -Steve and Scott

UPDATE: The new SSL Certificate has been installed, all is good -Steve

Fri Jul 6 18:47:31 PDT 2001 — We will be performing a software upgrade to our Red Back ATM Switch on Saturday night at or shortly after midnight. This should resolve some minor compatibility issues with Pac Bell’s ATM network.

Expected downtime will be 10 minutes. This will affect DSL and WDSL connections. -Russ and Kelsey

Sat Jun 30 13:14:13 PDT 2001 — BroadLink seems to have had a brief outage this morning. Sonic.net support received a number of calls from customers who were offline, but they all came back online a few minutes later. If you find that you are offline, please unplug the power to the BroadLink CPE, wait one minute and plug it back in. After it boots (which takes a minute or two), if you still have trouble, please give us a call and we’ll troubleshoot. -Dane and John

Sat Jun 30 13:08:45 PDT 2001 — We’ve seen some transient problems in our Cybercash credit card transaction processing through the end of the week. Late Friday night and early Saturday morning it was having timeouts and errors. If you’re attempting to renew or add a service to your account and you have trouble, please wait a few hours and try again. -Dane

Thu Jun 28 18:44:13 PDT 2001 — Problems with twig. Earlier today, twig, our web-based mail reader, had trouble communicating with mailbox accounts. The trouble was traced to the imap server on Tsunami, which was holding on to vestiges of an NIS configuration that it was set up with yesterday. Setting the NIS domain name to “” (null) fixed the problem. This only affected twig — mailbox pop and smtp were not affected. -Scott, Dane, Kelsey, Matt, Russ, Steve

Wed Jun 27 15:45:11 PDT 2001 — Urchin and web log processing update. Urchin, our web traffic statistic package for multihome customers, stopped functioning on June 8th. We were able to get it back up and running on the 20th. We are aware that the version of Urchin that we are using has a number of bugs and we are currently negotiating with our vendor for an acceptable upgrade path. We are planning a complete overhaul of our web log processing tools over the next few weeks and already have new hardware for the project on site. -Kelsey