Update: Maintenance complete.
Tonight beginning at 10 PM PST we will be performing maintenance on our customer shell server. We expect the downtime to be very brief and the maintenance should be completed within 1 hour.
VPN Maintenance
Update: Maintenance complete
Update: This maintenance has been rescheduled for November 30 (today) at 10 PM.
Tonight beginning at 10PM PST we will be applying upgrades to our customer VPN system. Most clients will reconnect automatically and require no user interaction, and we expect the service downtime to be minimal.
Sonic Support Holiday Hours for 11/25/2021
Hello Sonic Customers!
We at Sonic hope you have a safe and relaxing holiday! Sonic Support will have modified hours for 11/25/2021. We will have our phone, sms(text messaging) and email support will be open between the hours of 8am-5pm.
Happy Gobble Gobble Day!
-Sonic Management.
Sebastopol – Fusion Intrusive Maintenance
Update 11/24/21 12:30AM: This maintenance is now complete.
Tomorrow night (11/23/21), starting at 11:59 PM, a small subset of customers in the Sebastopol area will experience a brief service interruption while we perform maintenance. The maintenance window will be 2 hours.
– Network Engineering
VPN Maintenance
Update: 10:08pm: Maintenance work complete.
Tonight beginning at 10pm we will be performing maintenance on the VPN cluster. Downtime for each node is expected to be brief and maintenance is expected to last less than half an hour.
Fairfield and Cordelia- Intrusive Maintenance for Fusion and FlexLink Copper Services
Update 12:42AM: This work is now complete.
Location Update – Fairfield and Cordelia
Thursday, 11/18/21, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Fairfield and Cordelia. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 4 hours.
-Network Engineering
Vallejo, Napa and St. Helena – Intrusive Maintenance for Fusion and FlexLink Copper Services
Update 1:27AM: Maintenance is now complete.
Tuesday, 11/16/2021, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Vallejo, Napa and St. Helena. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 4 hours.
-Network Engineering
Northern California Core Maintenance
Update 12:52AM: This work is now complete.
Tomorrow, 11/9/21, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.
We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Fusion Fiber Maintenance – Non Intrusive – Richmond District San Francisco
Update(12:28) Maintenance is complete
Thursday night (11/4/21) at 11:59 PM we will be performing routine network maintenance serving a small subset of Fusion Fiber customers in the Richmond District of San Francisco. No customer impact is expected during this maintenance. The maintenance window is 2 hours.
~Network Engineering
Northern California Core Maintenance
Update 2:44AM: This work is now complete.
Tonight, 11/1/21, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.
We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering