Thu Nov 9 21:38:09 PST 2000 — File server space. Rather than buy new disks for the existing Network Appliance (NetApp), we bought an entirely new NetApp, which went online Tuesday. We anticipate putting it into production Sunday night/Monday morning.

One NetApp will serve web data, and the other will serve everything else. Further, the NetApps will be configured in such a way that, if one NetApp fails, the other will take over its file server chores. This scheme mirrors the redundancy already found in our web servers and mail servers; and indeed, it is the first step in propagating that redundancy throughout our network. (Please visit news:sonic.net for details.) -Scott

Thu Nov 9 17:51:21 PST 2000 — A small number of customers who use CGI scripts that write to the web filesystem could have experienced file corruption during the period of time in which Freezer was full. The NetApp has a handy snapshot backup feature, so if you were affected by this please read www.sonic.net/support/docs/backupdoc.html for restoral instructions. — Eli

Thu Nov 9 15:40:39 PST 2000 — Mail servers are back online, no mail was lost during this temporary down time. -Eli and Steve

Thu Nov 9 15:34:34 PST 2000 — Freezer, our main file server has filled up with data, we had to stop the mail servers to prevent mail from bouncing this will cause about a 10 minute delay in e-mail. Sorry for any problems this may have caused. -Eli and Steve

Sat Nov 4 18:10:37 PST 2000 — The zapcom.net web server suffered a fatal crash on November 2nd. We originally reported the data as “unrecoverable” — however, that turns out not to be the case. If any one needs data from that server, please email support@sonic.net. Thanks. -Scott and Steve

Thu Nov 2 23:06:35 PST 2000 — Altavista.com unreachable. The famous and wonderful search engine Altavista.com seems to be having trouble this evening. Moving routes between T3’s didn’t help, and a check from off of our network shows the same problem. -Scott

Thu Nov 2 15:23:58 PST 2000 — The zapcom.net web server suffered a fatal crash today. The data on this box is un-recoverable, so we will not be attempting to resuscitate this server. If you have any questions please feel free to contact us at support@sonic.net – Steve

Tue Oct 31 02:01:46 PST 2000 — We had to perform maintenance on our T3 circuit that serves the second half of our 1003 dialup pool, and some of our remote pops this morning. There was a total of 15 minutes of down time at 1:30am while we worked on the circuit. -Steve

Sun Oct 29 09:54:18 PST 2000 — The three affected terminal servers has been rebooted and are back online. We were unable to find a cause for their failure, and we’re taking steps to implement additional logging. -Dane and Kelsey

Sun Oct 29 08:36:12 PST 2000 — We’re currently having an outage affecting three out of our 24 older dialup terminal servers, and we are investigating now to find the cause. pm11, pm13 and pm20 are offline. Customers reaching these devices while calling our 1001 or 1002 dial groups may find that they cannot authenticate. Please re-try, or use the 1003 dial group (if it’s local for you). -Dane