Tue Apr 25 18:14:56 PDT 2000 — Pacific Bell appears to be overwhelmed by the response to the current promotion for DSL, and their installation contractors are missing some appointments due to the expanded workload. If you have an installation scheduled with Pacific Bell for DSL, keep in mind that they may fail to arrive, or they may arrive very late in the day, in some cases at late as 9pm.

To inquire about re-scheduling a missed appointment, call Pacific Bell at 1-888-900-9933, select option 1. We’ve found hold times on this line to be 20-60 minutes, so expect delay.

We’re sorry that our partner is having trouble delivering this service as smoothly as they have in the past. Sonic.net remains committed to our available customer service and solid network, and we are sorry that Pacific Bell’s poor performance reflects upon us.

If you are placing a new order for DSL now, the delivery timeline is going to be longer than usual. We’re currently seeing start to finish deployments taking four to five weeks. -Dane, Eli, Jen and Nicole

Tue Apr 25 18:13:47 PDT 2000 — We’ve taken load-balancing on www.sonic.net down, and are serving that from a single system now. We’ve done this to resolve issues with the RealAudio server that we’ve been having. We expect to turn load balancing back on tomorrow.

Wed Apr 19 11:52:57 PDT 2000 — www.sonic.net is now load balanced. Again, if you notice any bad behavior with cgi please let us know and we’ll investigate and resolve any issues as they arise. – Kelsey, Scott, Dane and Ian

Wed Apr 19 09:23:41 PDT 2000 — Thunder.sonic.net crashed this morning around 4:20AM, and we brought it back online at 5:15AM. We are working hard today to wrap up deployment of our load balancing switch for HTTP so that a single system failure like this won’t affect any customer websites.

We’ll be load balancing www.sonic.net first, then multihomed sites a little later. If you notice any new bad behavior with CGI binaries on your website, please post to news:sonic.help.cgi and we’ll look at the load balanced systems and see if we can find any differences. -Kelsey, Scott, Dane and Ian

Tue Apr 18 10:39:59 PDT 2000 — We’re rebooting sonic.sonic.net, our main admin server, primary auth and primary DNS system. As we’ve got secondary DNS and authentication, most customers should not be impacted by this reboot. While it’s offline, web based member tools are unavailable. The system is coming back online now, total downtime around five minutes. -Kelsey and Dane

Sun Apr 16 02:26:59 PDT 2000 — The night ops was finished without a hitch. So far it appears that the issues with the Alteon have been resolved by the new firmware and sonic.sonic.net is much faster as a result of the hardware upgrades. -Scott and Kelsey

Sat Apr 15 09:51:55 PDT 2000 — Sonic.net has deployed a new home page. The new home page offers Sonic.net support and sales information in an easy to navigate format, and also brings you lots of great new local content. Movie listings, local weather and jobs listings are available. Information on city and county governments is online, plus local photo tours, schools and parks and recreation information. A local yellow pages tool allows you to find basic business listings and enhanced website listings.

The site is under continuous development, and we’ll be expanding the resources constantly. If you have any comments, ideas or suggestions, please post to news:sonic.general and let us know!

www.sonic.net/

Sat Apr 15 15:32:27 PDT 2000 — We are going to be doing a night ops tonight to upgrade the firmware in the Alteon switch and do a motherboard CPU and RAM upgrade on sonic.sonic.net. There should only be minimal impact to our customers while we do this work. Email and web services will be off- line briefly when we restart the Alteon and while we are working on sonic the member tools will be unavailable. We are going to start work at 1:30AM and will probably be done within an hour. Sorry for the short notice but we wanted to get this work done quickly to resolve some ongoing issues. -Scott and Kelsey

Fri Apr 14 10:36:18 PDT 2000 — Storm, the server that handles www.sonic.net crashed and needed a reboot this morning. It wasn’t offline off-line for more than a few minutes. On that note– lbwww.sonic.net, a test for our new web server load balancing is up and running and needs some testing. If you have any comments about the new server or run into trouble post to the sonic.help.www group and we will work out the kinks. -Kelsey and Dave

Fri Apr 14 18:57:00 PDT 2000 — In an effort to shift more traffic over to our new Cable and Wireless T3, we lost contact with our core router (routers can crash too, even though they aren’t supposed to) and that forced a reboot. This upset connectivity intermittently for about 20 minutes this evening. Sorry for the problem, and the good news is that our new circuit is up and running fully now. — Eli and Scott