Today at 5/24/21 4:54PM, we began experiencing network connectivity issues to Milpitas. Services were restored at 5:58PM.
– Sonic NOC
San Francisco – Fusion Fiber Intrusive Maintenance
Update 5/25/21 3:35A: This maintenance is now complete.
Tomorrow night (5/25/21), starting at 2:00 AM, a small subset of customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 15 minutes. The maintenance window will be 4 hours.
– Network Engineering
Northern California Core Maintenance
Update 5/19 12:40AM: Maintenance successfully completed for tonight.
Tonight (5/18) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our bay area ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Northern California Core Maintenance
Update 5/18 12:40AM: Maintenance is complete for tonight. A short unexpected 2-3 minute service interruption may have been experienced by colocation customers.
Tonight (5/17) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our bay area ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
System Maintenance – OpenVPN Service
UPDATE: This work is now complete.
Tonight, May 11th, at 11pm, System Operations will take our OpenVPN (ovpn.sonic.net) service down briefly to make configuration changes. This should take no longer than 30 minutes.
— Joe @ System Operations
Sonic Fiber Network Maintenance
Update 5/13/21 2:30AM: This maintenance is now complete.
Tuesday, 05/13/21, starting at 2:00 AM, we will be performing intrusive maintenance affecting residential and small business Fusion Fiber service in the San Carlos area. Expected telephone and internet access downtime within the maintenance window is approximately 30 min. The maintenance window is 2 hours.
San Bruno – Fusion DSL Intrusive Maintenance
Update 12:13AM: This maintenance is now complete.
Tonight, starting at 11:59 PM, a small subset of customers in the San Bruno area will experience a brief service interruption while we perform some maintenance. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 2 hours.
– Network Engineering
Los Angeles – Fusion DSL Intrusive Maintenance
Update 12:12AM: This maintenance is now complete.
Tonight, starting at 11:59 PM, a small subset of customers in the Los Angeles area will experience a brief service interruption while we perform some maintenance. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 2 hours.
– Network Engineering
Power Outage at Santa Rosa Data Center
Update: Power has been restored to our Santa Rosa location.
We are currently experiencing a power outage at our Santa Rosa main office. The backup generator system is functioning correctly, so there is no interruption of service at this time. PG and E has an ETR of 1:15pm.
- SOC and Facilities
San Francisco – Emergency Fusion Fiber Maintenance
Update 5/7/21 2:37AM: This maintenance is now complete.
Tomorrow (5/7/21) morning starting at 2:00AM, we are performing emergency maintenance on hardware serving a subset of Fusion Fiber customers in the San Francisco. The expected down time is approximately 10-30 minutes. The maintenance window is 2 hours. An update will be provided on conclusion of the work.
-Network Engineering