Update: maintenance is complete.
Tonight, beginning at 10PM PST, we will be applying updates to multiple systems. Any downtime to affected services should be brief, and we expect to complete the maintenance within 2 hours.
System Maintenance
Update: Work is complete.
Tonight (3/14/24) beginning at 11pm we will be conducting maintenance on various Sonic systems. Downtime on individual systems will be limited to a few minutes each, and the maintenance work overall is scheduled to last for approximately one hour.
Phone Switch Maintenance
Update: 12:10 AM Maintenance is complete.
March 6th, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 3 hours.
~Network Engineering
System Maintenance
UPDATE: 11pm: Update completed.
On Monday, February 12th, starting at 9:30pm, we’ll be performing updates on the storage system used by email, voicemail, shell, and some of our websites. We don’t anticipate any downtime. These updates are expected to take 2 hours.
-SOC
Commportal access
Update: 12:56 PM Access to commportal.sonic.net has been restored.
We are currently experiencing an issue while logging into Commportal. We are working with our vendor to resolve the issue as quickly as possible.
– Network Engineering
Oakland – Fiber Intrusive Maintenance
Update(12:15AM) This maintenance is now complete
Thursday 1/25/2024 at 11:59 PM we will be conducting maintenance affecting a small subset of Fiber customers in the Oakland area. Estimated downtime is 45 minutes while we upgrade a piece of equipment. The maintenance window is 3 hours.
– Network Engineering
VPN Beta Planned Maintenance
Further Update: unfortunately users will need to log on to the web interface new system (here) to download a new VPN profile and use that in their client configuration.
Update: Work is now complete
Tomorrow, 1/17/2024 beginning at 11:30am we will be moving beta.vpn.sonic.net to a new server. This will temporarily cause all users of the current beta Sonic VPN to lose access – users of our regular VPN cluster will not be impacted.
Total maintenance time is expected to be less than half an hour. However, DNS propagation changes may cause delays beyond that window. An update will be posted here once maintenance is complete.
Phone Switch Maintenance
Update: 5:06 AM Maintenance is completed.
Jan 16th, 2024, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. Access to commportal.sonic.net will be impacted during the maintenance window. The window for this maintenance is 6 hours.
~Network Engineering
Phone Switch Maintenance
Update: This maintenance has been postpone.
Jan 10th, 2024, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. Access to commportal.sonic.net will be impacted during the maintenance window. The window for this maintenance is 6 hours.
~Network Engineering
Northern California Fiber Maintenance
Update 12:49a: This maintenance is now complete.
Thursday 1/11 starting at 11:59pm, we will be performing vendor upgrades for equipment serving subsets of our Sonic fiber customers in Northern California. Expected service interruption will be 5-10 minutes while equipment reloads. The maintenance window is until 4am. An update to this MOTD will be provided when the work is completed.
-Network Engineering