Update – 12:12pm: Connectivity has been restored and the outage has been cleared. If you continue to experience issues, please call our support team at your earliest convenience. We can be reached at 1-888-766-4233, seven days a week, from 8am to 10pm.

There is an outage impacting a subset of customers in Albany. Our network engineers are investigating the root cause, but there is currently no estimated time of repair. We apologize for any inconvenience and hope to restore connectivity as soon as possible. Further updates will be provided as information becomes available.

Update: 12:55 AM Maintenance is complete.

Sept 9th 2020 at 11:00 PM we will be performing maintenance on our virtual machine network. We do not expect any service impact with this maintenance.  The window for this maintenance is 4 hours.

~Network Engineering

Update: Maintenance is complete.

Tonight beginning at 11pm we will be applying upgrades to multiple systems across our infrastructure.  Any downtime to systems should be very brief, and we expect to complete the maintenance within 2 hours.

Update(12:39am): Maintenance complete. All services should be restored, so if any service issues remain, please contact support in the morning for individual assistance.

Tonight, September 3rd, starting at 11:59pm, we will be performing maintenance on a small subset of Legacy DSL subscribers in Northern California. Expected service interruption for the affected users is 10 minutes.

-Network Engineering

Update 9/4/20 1:43AM: This maintenance is now complete.

Tomorrow night, Sep 3rd, starting at 11:59pm, we will be performing maintenance on equipment serving the edge of the Sonic network. Customers may experience moments of routing instability, however, no connectivity interruption is expected. This maintenance window is 4 hours.

-Network Engineering

Update 9/3/20 1:52A This maintenance is now complete.

Tomorrow (9/2/20), starting at 11:59 PM, we will be performing intrusive voice maintenance on equipment serving customers in Albany. Customers will experience a telephone service interruption while we perform this work. The expected down time is about 20 minutes while the equipment reboots. The maintenance window will be 4 hours.

-Network Engineering

Update 9/2/20 1:20AM This maintenance is now complete.

Tonight 9/1/20 at 11:59PM we will be performing a migration on one of our redundant transit links. No customer impact is expected though users may notice traffic routes shift. The maintenance window is 4 hours.

-Network Engineering

Update: 11:50 PM Maintenance is complete.

Sept 1^st  2020 at 11:00 PM we will be performing maintenance on our virtual machine network. We do not expect any service impact with this maintenance.  The window for this maintenance is 4 hours.

~Network Engineering

At approximately 10:00 PM a portion of our Fiber DIA SSE customers are without service and hard down. We are investigating and escalating with our upstream provider to restore service. Updates to follow.

-Network Engineering