Update(1:00am): Maintenance Complete

Update(12:30am): Maintenance postponed till tomorrow night

Tonight, starting at 11:59pm, we will be performing maintenance on core equipment. No customer impact is expected. This maintenance window is 4 hours.

-Network Engineering

Update: This maintenance has been postponed

On the Mourning of 8/20 at 5:00 AM we will performing intrusive upgrades on our faxback server, which provides faxes for our Enterprise customers. Downtime is expected to be about 2 hours.

-Network Engineering

Update: 12:12am Maintenance complete

August 19th 2020 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance.  The window for this maintenance is 4 hours.

~Network Engineering

Update: As of 9:30am the websites are back up. SOC is still investigating the cause.

Systems Operations is investigating a website outage that began at 8:45am 8/17. The outage is effecting webmail, membertools, forums, and the sonic.com.

Update: Maintenance is complete.

Last night, beginning just after midnight we performed emergency network maintenance in effort to resolve a connectivity issues affecting a small section of our Fusion Fiber customers in San Francisco. Maintenance is complete and everyone affected appears to be restored.

If you experience any further issues, please don’t hesitate to reach out to our Support department.

– Network Operations Team

Rolling blackouts have significantly impacted our customer care team and their ability to work remotely or receive inbound calls.

Sonic Support is currently unavailable, and will remain unavailable for the rest of the night, but we hope to return to normal operation tomorrow, 8/15/2020, at 8am.

We apologize for any inconvenience.

-Sonic Support

Update: Maintenance is complete.

Tonight beginning at 11pm we will be applying upgrades to multiple systems, including our VPN servers.  Any downtime should be brief and we expect to complete the maintenance within 3 hours.

Update: Migration work complete, all custom hosting sites are up and running.

Update: We will be resuming the migration of the remaining custom hosting sites at 11pm. During this time those sites will experience brief downtime.

Starting at 11pm last night, errors during a backend filesystem migration caused several of our custom hosted sites to become unreachable. We are still looking into what caused the errors.

-SOC