Update(2:02AM): Maintenance complete
Tuesday, July 7th, starting at 11:59pm, we will be performing non-intrusive code upgrades on transport equipment around our core network. Maintenance window is 4 hours.
-Network Engineering
Concord/Fairfield/Ignacio/Saint Helena/Larkspur/Guerneville
Update (7/10) 1:33AM This maintenance has been successfully completed.
Thursday, July 9, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Concord, Fairfield, Ignacio, Saint Helena, Larkspur, Guerneville. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 3 hours.
-Network Engineering
Windsor/Cotati/Livermore/Moss Beach/Pleasanton/Scotts Valley
Update (7/9) 1:54AM This maintenance has been successfully completed.
Wednesday, June 8, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Windsor, Cotati, Livermore, Moss Beach, Pleasanton, Scotts Valley. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 3 hours.
-Network Engineering
Los Angeles Area – Non Intrusive Fusion/Flexlink maintenance
Update (7/7) 2:34AM This maintenance has been successfully completed.
Tomorrow (7/6) starting at 11:59PM we will be performing maintenance on core routers serving our Los Angeles network. We do not expect this work to cause any customer impact. The maintenance window is 3 hours.
-Network Engineering
Los Angeles Area – Non Intrusive Fusion/Flexlink maintenance
Update (7/3) 2:07AM This maintenance has been successfully completed.
Tonight (7/2) starting at 11:59PM we will be performing maintenance on core routers serving our Los Angeles network. We do not expect this work to cause any customer impact. The maintenance window is 3 hours.
-Network Engineering
Sonic Support Closing Early 7/4
Our customer care team will be closing at 5pm Saturday, 7/4/2020, at 5pm.
The 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
Support will return Sunday, 7/5 to our normal working hours, 8am to 10pm.
-Dan & Support
Los Angeles Area – Non Intrusive Fusion/Flexlink maintenance
Update (7/1) 2:38AM This maintenance has been successfully completed.
Tomorrow night (6/30) starting at 11:59PM we will be performing maintenance on core routers serving our Los Angeles network. We do not expect this work to cause any customer impact. The maintenance window is 3 hours.
-Network Engineering
Concord/Fairfield/Ignacio/Saint Helena/Larkspur/Guerneville/Cotati/Windsor
This maintenance has been postponed.
Wednesday, July 1, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Concord, Fairfield, Ignacio, Saint Helena, Larkspur, Guerneville, Cotati, Windsor. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 3 hours.
-Network Engineering
Cordelia/Hercules/Livermore/Moraga/Moss Beach/Pleasanton/Scotts Valley
Update 4:07am – Service has been restored
Update 1:30am – During tonight’s maintenance a piece of equipment failed in Hercules, we are dispatching a tech to replace now
Tuesday, June 30, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Cordelia, Hercules, Livermore, Moraga, Moss Beach, Pleasanton, Scotts Valley. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 3 hours.
-Network Engineering
[Resolved] San Francisco Fiber Outage
Update – 6:05pm: Maintenance is complete, and impacted services should now be restored. If issues persist, please powercycle your ONT, and if that does not restore connectivity, call customer support at your earliest convenience. They can be reached at 1-888-766-4233, seven days a week, from 8am to 10pm.
There is currently an outage impacting a subset of Fusion Fiber customers in San Francisco.
Engineers are currently diagnosing the underlying issue, but anticipate that emergency maintenance will be required to restore connectivity. Maintenance is scheduled for today, 6/28/20, at 3:30pm in an effort to bring customers back online as soon as possible. We appreciate your patience, and hope to have all impacted customers up shortly.
-Sonic Support