Update: Maintenance complete.
Tonight beginning at 11pm we will be applying upgrades to multiple systems including our VPN servers. We expect any service interruptions to be brief and to complete the maintenance within 2 hours.
Santa Cruz – Emergency Maintenance for Fusion and Flexlink Services
Update(12:13) Maintenance is now complete
Tonight (4/26/20), starting at 11:59 PM, a subset of copper served Fusion and Flexlink customers in the Santa Cruz area will experience a minor service interruption while we perform critical maintenance. The expected downtime is about 30 minutes. The maintenance window will be 2 hours.
– Network Engineering
San Francisco – Fusion Fiber Emergency Maintenance
Update(12:21) Maintenance is now complete
Tonight (4/23/20), starting at 11:59 PM, a subset of Fusion Fiber customers in the Richmond area of San Francisco will experience a brief service interruption while we perform critical maintenance. The expected downtime is about 15 minutes. The maintenance window will be 2 hours.
– Network Engineering
San Francisco – Fusion and Flexlink Copper Intrusive Maintenance
2:01am This maintenance is now complete
Tonight (4/23/20), starting at 11:59 PM, a subset of copper served Fusion and Flexlink customers in the San Francisco area will experience a brief service interruption while we perform critical maintenance. The expected down time is about 30 minutes. The maintenance window will be 2 hours.
– Network Engineering
Windsor Fusion and FlexLink Maintenance
Update(1:50AM): Maintenance complete
Tonight, beginning at 11:59PM, we will be performing maintenance on equipment serving Fusion and FlexLink customers served by equipment located in Windsor. The downtime for the operation is expected to be around 30-60 minutes. The total maintenance window is 4 hours.
Fusion Voice Service Update: Los Angeles, Sacramento, East Bay, Oakland, Kern County, Tulare County, and Santa Barbara County
Due to changing geographic area code overlays, we will be updating our Fusion Voice Service. On 4/22/2020 at 2pm, our voice service platform will be updated to require 10-digit dialing in the following area codes:
213 – Los Angeles
279 – Sacramento
916 – Sacramento
341 – East Bay
510 – Oakland
661 – Kern County, Tulare County, Santa Barbara County
If you have any stored numbers (speed dial, etc..) please remember to update these to include the intended area code at your earliest convenience.
Note: Three digit and emergency service numbers, such as 911, do not require an area code.
-Sonic Support
Northern California Network Edge Maintenance
Update 12:31AM: Maintenance has been successfully completed.
Tonight, April 20th, starting at 11:59pm, we will be performing maintenance on network edge equipment serving the Northern California Sonic network. No impact is expected. The maintenance window is 1 hour.
-Network Engineering
IMAP/POP3 outage
Due to complications during routine maintenance between 11:20pm and 11:40pm, some users may have experience difficulty connecting to our email service. As of 11:40 service has been fully restored.
-SOC
SOMA SF – Fusion/Flexlink Emergency Maintenance
Update: 12:25AM All work has been successfully completed for the night.
Tonight (4/13/20) at 11:59pm, we are performing emergency maintenance on network hardware serving Fusion and Flexlink copper customers in the SOMA area of San Francisco. Expected downtime is 15 minutes. An update will be provided when our work is complete.
Support Callbacks Requested 4/8 Purged
During the outage last night, a tremendous number of impacted customers scheduled callbacks through our phone system. After resolving the outage, we found that the overwhelming majority of these outstanding requests have been cleared of the outage, but due to the volume, are diminishing the ability for customers to reach support.
We have purged all pending callbacks from 4/8 from our system. If you are continuing to experience issues, please give our support team a call at your earliest convenience so we can get your service restored.