Update 11:02 AM Reboot is complete commportal.sonic.net is available
In just a few minutes we are restarting the commportal server. commportal.sonic.net will be unavailable while the server is rebooting this will take 5 to 40 minutes.
~Network Engineering
Update: This maintenance is being canceled, as all necessary work was completed last night.
Wednesday, January 22, starting at 11:59pm, we will be performing maintenance on core equipment in the Los Angeles Sonic network. No customer impact is expected. This maintenance window is 4 hours.
-Network Engineering
Update: 12:25 AM Maintenance completed.
Tonight 1/21/2020 at 11:59 PM we will be performing emergency maintenance on our phone switch. No service interruptions is expected as a result of this maintenance. The window for this maintenance is 2 hours.
~Network Engineering
Update: 1:51AM – Maintenance successfully completed.
Tuesday, January 21, starting at 11:59pm, we will be performing maintenance on core equipment in the Los Angeles Sonic network. No customer impact is expected. This maintenance window is 4 hours.
-Network Engineering
Update 1:48AM: This maintenance has been completed.
Today at 11:59PM, we will be performing intrusive maintenance to replace equipment serving a subset of customers in Davis. The expected down time is about 45 minutes while we replace the equipment. The maintenance window will be 2 hours.
– Network Engineering
Update 8:47 AM We believe service to be restored at this time. The replacement device also had a defect in it, but we were able to work around the issue. We will have to go back out and replace the new device Monday night for network integrity.
Update: 5:50 AM We are still working on getting this resolved.
Update: 4:00 AM Still working on getting the new equipment up and running.
Update: 2:50 AM Technician is on site and working on replacing equipment.
Update: 12:35 AM. The equipment has failed and we are dispatching out to replace it. We hope to have service restored in the next two hours.
Tonight 1/16/2020 at 11:59 PM we will be preforming emergency maintenance on equipment serving a subset of customers in Davis. We expect the down time of 15 minutes or less in a two hour maintenance window.
~Network Engineering
Starting at 10pm tonight System Operations will conduct planned maintenance on a host serving bandwidth graphs for certain legacy products. This will impact specific applications that display graphs for those legacy products – no other impact is expected. Total downtime should be approximately one hour.
Update: Maintenance complete.
Tonight beginning at 10pm we will be performing maintenance on a multitude of servers inculding our custom hosting platform as well as members tools. Any downtime should be very brief and we expect to complete the maintenance within 1 hour.
Update(2:01am) Maintenance done
Tonigh at 11:59PM, we will be performing upgrades on a very small subset equipment serving residential and enterprise fiber services in the San Francisco, East Bay, and Brentwood area. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 15 minutes. An update will be provided on the completion of our work.
-Network Engineering
Update (12:43am) Maintenance was completed at 12:20am
Tomorrow, (1/8/2020) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber services in the Sebastopol area. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 15 minutes. An update will be provided on the completion of our work.
-Network Engineering