Sonic is closely monitoring internal systems and prioritizing response plans in the event that the planned PG&E service outage continues beyond the scope of any back-up power systems that may be affected. To ensure up-time we have mobilized all internal resources to respond to events when applicable.
~Network Engineering
Update – For further discussion, please go to https://forums.sonic.net/viewtopic.php?f=10&t=13716
Update(1:36am) Maintenance complete.
Update(12:45) We were able to restore the subset of customers in the Sunset District remotely, service should be restored.
Update(12:39) A small subset of customers in the Sunset District will be down longer than expected. We are working to restore service. Estimated repair time around 2hrs.
Tomorrow, (10/9/19) at 11:59PM, we will be performing upgrades on equipment serving a subset of residential and enterprise fiber customers in the San Francisco area. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 30 minutes. An update will be provided on the completion of our work.
-Network Engineering
Update: 9:50 PM
Inbound call routing issue has been resolved. If anyone experiences any issues please call during support hours.
Update: 7:24 PM
We are currently still engaged with our upstream carrier to resolve the issue. We have no ETR as of yet but continue to escalate the issue with the carrier.
~ Network Engineering
Update: 5:15 PM
We are expeditiously working with our upstream carrier to resolve the routing issue. No ETR given at this time. We will continue to provide updates as soon as possible.
We are currently investigating an inbound call routing issue effecting some of our Fusion customers. We will provide updates as soon as we are able.
UPDATE: This maintenance has been canceled due to unforeseen circumstances.
Starting at 11:59pm on 10/8/19, we will be performing upgrades on the aggregation equipment serving all enterprise SSE circuits not based out of southern California. Connectivity for IP access and private transport will be impacted during the course of this work. Expected customer downtime is under 60 minutes, but the maintenance window will commence until 4:00AM in event of unexpected circumstances. An update MOTD will be provided on the completion of our work.
-Network Engineering
Update: 12:45 AMÂ Maintenance is complete.
Thursday, October 3, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Santa Rosa. Expected down time is approximately 1 hour. The maintenance window is 3 hours.
-Network Engineering
Update(1:00am) Maintenance successfully completed.
Tonight (10/2/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in and around the Outer Mission and Excelsior neighborhoods of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Customer downtime of approximately one and a half hours is expected, though the official maintenance window lasts until 4AM. An update will be provided on the completion of our work.
-Network Engineering
Update(1:00am) Maintenance successfully completed.
Tonight (10/2/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in and around the Mission District of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Customer downtime of approximately one and a half hours is expected, though the official maintenance window lasts until 4AM. An update will be provided on the completion of our work.
-Network Engineering
Update(1:15am) Maintenance successfully completed.
Sunday’s power outage in the Albany/Kensington area has necessitated emergency maintenance on aggregation equipment serving a subset of residential and enterprise fiber customers there. Tonight (9/30/19) at 11:59PM we will be performing service impacting work on said equipment. Customer downtime of approximately one and a half hours is expected, though the official maintenance window lasts until 4AM. An update will be provided on the completion of our work.
-Network Engineering
UPDATE (as of 12:04PM): The IPBB outage should now be cleared. If you are still unable to connect, please give our support team a call.
There is currently an IPBB outage impacting the East Bay. Technicians are working to resolve the issue and we will provide updates as we are able. Sonic On-Network services (Gigabit Fiber and Fusion Broadband) are unaffected.
UPDATE (as of 9:15AM): Connectivity issues appear to be resolved at this point. If you are still unable to connect, please give our support team a call.
We are experiencing connectivity issues for a small subset of customers in the Berkeley area. An ongoing fix for this issue is already in process.