CANCELED: Enterprise SSE Fiber Maintenance

UPDATE: This maintenance has been canceled due to unforeseen circumstances.

Starting at 11:59pm on 10/8/19, we will be performing upgrades on the aggregation equipment serving all enterprise SSE circuits not based out of southern California.  Connectivity for IP access and private transport will be impacted during the course of this work.  Expected customer downtime is under 60 minutes, but the maintenance window will commence until 4:00AM in event of unexpected circumstances.  An update MOTD will be provided on the completion of our work.

-Network Engineering

Outer Mission/Excelsior – Residential and Enterprise Fiber Maintenance

Update(1:00am) Maintenance successfully completed.

Tonight (10/2/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in and around the Outer Mission and Excelsior neighborhoods of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Customer downtime of approximately one and a half hours is expected, though the official maintenance window lasts until 4AM. An update will be provided on the completion of our work.

-Network Engineering

Mission District – Residential and Enterprise Fiber Maintenance

Update(1:00am) Maintenance successfully completed.

Tonight (10/2/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in and around the Mission District of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Customer downtime of approximately one and a half hours is expected, though the official maintenance window lasts until 4AM. An update will be provided on the completion of our work.

-Network Engineering

Albany Area – Residential and Enterprise Fiber Emergency Maintenance

Update(1:15am) Maintenance successfully completed.

Sunday’s power outage in the Albany/Kensington area has necessitated emergency maintenance on aggregation equipment serving a subset of residential and enterprise fiber customers there.  Tonight (9/30/19) at 11:59PM we will be performing service impacting work on said equipment.  Customer downtime of approximately one and a half hours is expected, though the official maintenance window lasts until 4AM.  An update will be provided on the completion of our work.

-Network Engineering

East Bay – IPBB Outage

UPDATE (as of 12:04PM): The IPBB outage should now be cleared. If you are still unable to connect, please give our support team a call.

 

There is currently an IPBB outage impacting the East Bay. Technicians are working to resolve the issue and we will provide updates as we are able. Sonic On-Network services (Gigabit Fiber and Fusion Broadband) are unaffected.

Connectivity Issues – Berkeley

UPDATE (as of 9:15AM): Connectivity issues appear to be resolved at this point. If you are still unable to connect, please give our support team a call.

 

We are experiencing connectivity issues for a small subset of customers in the Berkeley area. An ongoing fix for this issue is already in process.

Sunnyvale – Fusion/FlexLink DSL Intrusive Maintenance

Monday, September 30, 2019, beginning at 11pm we will be performing routine system maintenance on copper based services for a very small subset of customers in Sunnyvale.

Expected impact is 2-5 minutes of connectivity interruptions that will resolve automatically.

 

-Network Engineering

Albany Area – Fusion Fiber Outage

Network Engineering is currently investigating an outage affecting customers in Albany/Kensington. An update to this post will occur when more details or a significant change emerges.

UPDATE: Upon further investigation, there appears to be a large scale power outage in the area. We are awaiting resolution of this, before determining if any further steps need to be taken.

Richmond District – Fiber Maintenance

Update(12:45am) Maintenance successfully completed.

Tonight (9/26/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Richmond district of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our work.

-Network Engineering