Update (1:51AM): Maintenance is now complete.
Tonight, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Fusion and FlexLink customers in the North Bay. The maintenance window is 4 hours.
Sunset District – Fiber Maintenance
Update(2:00am): Maintenance is successfully completed. All impacted customers should be fully operational.
Tomorrow (7/23/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Sunset district of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our work.
-Network Engineering
Santa Rosa – Flexlink Long Range Outage
Update: Issues impacting Flexlink Long Range customers in Santa Rosa are now resolved.
A subset of our Flexlink Long Range customers in Santa Rosa are currently having connection issues. Our Network Operations Center and Network Engineers are currently investigating and working to get this resolved as quickly as possible. We will post updates as we receive them.
Rohnert Park – Emergency Intrusive Maintenance for Fusion and FlexLink Services
Update (1:46am) Maintenance is now complete
Tonight, starting at 11:59 PM, we will be performing emergency intrusive maintenance affecting a subset of Fusion DSL and FlexLink customers in Rohnert Park. We believe a piece of equipment to faulty and will be replacing it. The maintenance window will be 2 hours.
– Network Engineering
System Maintenance
Update: All updates complete.
Tonight, beginning at 11pm we will be performing system updates on our VPN server(s). We expect the downtime for affected services to be brief and to complete the maintenance within 1 hour.
Rohnert Park – Emergency Intrusive Maintenance for Fusion and FlexLink Services
Update(12:43) – Maintenance Complete
Tonight, starting at 11:59 PM, we will be performing emergency intrusive maintenance affecting a subset of Fusion DSL and FlexLink customers in Rohnert Park. The maintenance window will be 2 hours.
– Network Engineering
System Maintenance
Update: Maintenance complete.
Tonight, beginning at 11pm we will be upgrading our VPN server, as well as a subset of additional servers. We expect the downtime to affected services to be brief and hope to complete the maintenance within 1 hour.
Sunset District – Fiber Maintenance
Update(2:00am): Maintenance is successfully completed. All impacted customers should be fully operational.
Tomorrow (7/16/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Sunset district of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our work.
-Network Engineering
System Maintenance
Tonight beginning at 11pm we will be performing updates on various systems. We expect downtime for any specific system to be brief and to complete the maintenance within 2 hours.
Sonic Telecom Core Maintenance
Update(2:50AM): Maintenance complete.
Tonight, July 10, starting at 11:59pm, we will be performing maintenance on core network equipment serving our telecom network. This includes Fusion and FlexLink Fiber/Copper services. No downtime is expected, however due to the nature of this maintenance subscribers may experience brief moments of routing instability. Maintenance window is 4 hours.
-Network Engineering