SSE Network Outage – Update

We are still waiting on the completion of repairs within our upstream provider’s network and we currently have no ETR.

The emergency migration/backup implemented on Friday appears to be working with a few reports of packet loss that our engineering team is currently looking into.

We apologize for any inconvenience caused by the outage and appreciate your understanding and patience. Thank you for choosing Sonic!

San Francisco, Sunset – Intrusive Fiber Maintenance

Update(1:43AM) Maintenance is now complete and IPv6 is now available in the Sunset area of SF

Tuesday 11/7/2023 at 11:59 PM we will be conducting maintenance affecting Fiber customers in the Sunset area of San Francisco. Estimated downtime is 30 minutes while we move to an upgraded piece of equipment. The maintenance window is 4 hours.

– Network Engineering

SSE Network Outage

Early this morning there was an outage on the SSE network due to hardware failures on upstream provider infrastructure. This outage affected a subset of the SSE network. Sonic has been working closely with our partner organizations to get timely repairs coordinated in order to address the root cause of this outage.

In the meantime, Sonic engineers delivered another solution to restore connectivity. Sonic has deployed new hardware that accepts customer traffic in order to restore customer services and has verified this to be a successful solution while we await the completion of repairs within the upstream provider network.

We apologize for any inconvenience caused by the previous outage and we appreciate your patience and understanding. We are committed to providing you with the best possible internet experience and we thank you for choosing us as your provider.

Phone Switch Maintenance

Update: 4:00 AM Maintenance is complete.

Nov 6, 2023, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance.  Access to commportal.sonic.net will be impacted during the maintenance window. The window for this maintenance is 5 hours.

~Network Engineering

Instability in San Francisco Area

Earlier today (2023-11-01) around 2:50PM Sonic observed a brief period of instability as customers in and around the Sunset District of San Francisco lost internet connectivity. Over the last hour we’ve ensured services are restored and we’re actively monitoring the situation to ensure services remain stable. If you’re still experiencing trouble, please contact us at our support options listed here: https://www.sonic.com/support

Phone Switch Maintenance

Update: 3:47 AM Maintenance is complete.

Nov 3rd, 2023, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance.  Access to commportal.sonic.net will be impacted during the maintenance window. The window for this maintenance is 5 hours.

~Network Engineering

Forums software upgraded

Tonight on October 23rd, 2023, we installed updates to our forums software on https://forums.sonic.net/. In addition to the forum and backend software upgrades, our forum style (appearance) also got minor updates.

The default style for all forum accounts was set to the new theme as part of the upgrade. If you wish to change back to the forum default, go to the user control panel and change your board style to prosilver at https://forums.sonic.net/ucp.php?i=174.

 

Phone Switch Maintenance

Update: 3:00 AM maintenance is complete.

Oct 23rd, 2023, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance.  Access to commportal.sonic.net will be impacted during the maintenance window. The window for this maintenance is 5 hours.

~Network Engineering

Berkeley Fiber Maintenance

Wednesday 10/18/2023 at 11:59PM we will be conducting intrusive maintenance serving fiber customers in the Berkeley area. Estimated downtime is 10 minutes. The maintenance window is until 4am.

 

-Network Engineering