Tonight January 15, starting at 11:59PM we will performing maintenance on equipment serving a subset of Fusion Fiber customers in San Francisco. We are expecting customer downtime to be under 30 minutes.
Update(1:03AM): Maintenance complete
-Network Engineering
Tomorrow night (Thursday 1/10/19) at 11:59PM, we will be performing intrusive maintenance on hardware serving Fusion and FlexLink customers in downtown Danville. Expected customer connectivity impact will be one hour. The maintenance window will last until 3AM.
-Network Engineering
Tonight at 11:59PM we will performing maintenance on a subset of Fusion Fiber customers located in San Francisco’s Sunset District. Minimal to no customer impact is expected from tonight’s work, but a brief service interruption is possible. An update will be provided with maintenance is concluded.
-Network Engineering
Update: 2:00AM – Some customers may have experienced impacted connectivity 1-2AM due to unexpected circumstances. All work is complete and connectivity is restored.
Tomorrow night (Thursday 1/3/19) at 11:59PM, we will be performing intrusive maintenance on hardware serving Fusion and FlexLink customers in downtown Oakland. Expected customer connectivity impact will be one hour. The maintenance window will last until 3AM.
-Network Engineering
Update: 12:45AM – Tonight’s work has been successfully completed.
Tonight, January 2, starting at 11:59pm, we will be performing non-intrusive maintenance on internal network infrastructure. There is no expected service interruption. This maintenance window is one hour.
Update(12:30am): Maintenance completed as planned
Network Engineering
Tonight, starting at 9:30pm, equipment serving a small subset of Fusion and FlexLink customers in the San Jose area experienced a failure causing intermittent connectivity. We are working to replace the failed equipment as quickly as possible, current ETR is 1:00AM
Update(1:54AM): Failed equipment has been replaced and all services have been stabilized
– Network Engineering
Updates are complete.
Tonight at 11:00pm we will be performing updates to a range of systems including the sonic.com page as well as the signup page. All interruptions to services will be brief and we expect the updates will be completed within 2 hours.
12:30pm 12/26
The phone outage has been fixed and service should be live. If you continue to experience phone problems please contact support by emailing support@sonic.com or calling 855-394-0100
11:15am 12/26
Phone outage for small subset for San Francisco fiber customers. No current estimated time of repair but working hard to fix.
Tonight (Thursday 12/20/18) at 11:59PM, we will be performing another round of intrusive maintenance on hardware serving Sonic Fusion and Flexlink customers in downtown Oakland. Customer connectivity will be impacted for the duration of this work. The maintenance window will last until 3AM, but we expect work to conclude much sooner.
-Network Engineering
We are experiencing some instability on our network transport to the Sacramento area. Sonic network engineers are investigating and working toward a resolution. We will post updates here as the situation progresses.
Update:
Network equipment serving the Sacramento area experienced a card failure. After a short delay, the equipment failed over to it’s redundant card, restoring service. Downtime was less than 5 minutes.
-Andrew & Support