Update 4/20/19 12:38am: This maintenance is now complete.
Tonight, 4/19, starting at 11:59pm, we will be performing emergency maintenance to mitigate an issue causing intermittent latency and packet loss towards a subset of Fusion Fiber customers. Customer down time is expected to be less than 10 minutes.
-Network Engineering
03/08/2019
A subset of our fiber customers in San Francisco is currently experiencing a signal-no-surf outage. Our engineering team is working to restore service as quickly as possible. An update will be made when service is restored.
Update: The repairs are done and service should be restored. If you’re still experiencing trouble please power cycle your ONT and if that doesn’t restore service please contact our support at 855-394-0100