Tag: Fusion

San Francisco Fusion Fiber Emergency Maintenance

Update 4/20/19 12:38am: This maintenance is now complete.

Tonight, 4/19, starting at 11:59pm, we will be performing emergency maintenance to mitigate an issue causing intermittent latency and packet loss towards a subset of Fusion Fiber customers. Customer down time is expected to be less than 10 minutes.

-Network Engineering

Coming soon: New Fusion equipment!

I’m very excited to announce that on July 1st, we will be launching a new equipment program for our residential Fusion Broadband+Phone service. The new equipment is a super-fast ASDL2+ modem/router with four Fast Ethernet ports, high-powered WiFi “N” and an easy-to-use web interface. Built-in Firewall protection for your home network is also included.

Our new Fusion equipment will also streamline our support systems, and allow us to upgrade firmware, manage configuration and roll out new features. For example, in future this capability will be used to offer IPv6 to customers.

The new equipment will be owned by Sonic.net and rented to customers as part of the Fusion home service, for $6.50 per month. This assures you’ll always have working equipment – we can remotely troubleshoot it, and replace it for you at no charge if the equipment fails.

Existing customers are of course welcome to continue to use the equipment that they already own, or you will be able to upgrade (starting next week) to new rental equipment if you find the features compelling.