Phone Switch Maintenance

November 21st, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 5 hours.
~Network Engineering

Phone Switch Maintenance

Update: 1:52 AM Maintenance is complete

November 20th, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 5 hours.
~Network Engineering

Phone Switch Maintenance

Update: 3:11 AM Maintenance is complete.

November 13th, at 2:00 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 3 hours.
~Network Engineering

Phone Switch Maintenance

Update: 3:14 AM Maintenance is complete.

October 17th, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 5 hours.

~Network Engineering

Phone Switch Maintenance

Update: 4:05 AM Maintenance is complete.

October 16th, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 5 hours.
~Network Engineering

Systems Maintenance

Update: 11:48pm Maintenance Complete

Tonight (October 2nd) at 10pm PST, we will be performing maintenance on the following services:

– Webmail
– VPN

This process should take no more than one hour and may cause any open connections or sessions to briefly disconnect as systems are rebooted. Thank you for your patience.

— Joe M @ Sonic System Operations

Phone Switch Maintenance

Update: 3:30 AM Maintenance has been completed.

October 3rd, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.

 

~Network Engineering

OpenVPN outage

We are currently experiencing an outage with our OpenVPN service.  Customers may wish to temporarily switch to beta.vpn.sonic.net for the time being.

Update: fixes to back-end services are in place and being monitored.  The OpenVPN service appears stable.

Systems Maintenance

Tonight, beginning at 10PM PST, we will be applying updates to multiple various public facing applications.  Any downtime to affected services should be brief, and we expect to complete the maintenance within 2 hours.

Update: Maintenance work complete.

Enterprise Music On Hold and Conference Bridge Outage

Starting around 4PM, the Music on Hold and Conference Bridge features offered to enterprise customers experienced an outage lasting approximately 20 minutes. Sonic Engineers have restored services. If you’re continuing to experience problems with your Music on Hold or Conference Bridge features, please call the Network Operations Center.