Updates Complete as of 11:35PM PST.
Tonight (March 27th) at 10pm PST, we will be performing maintenance on the following services:
Email (IMAP/POP)
Webmail
VPN
This process should take no more than one hour and may cause any open connections or sessions to disconnect as systems are rebooted. Thank you for your patience.
— Joe M @ Sonic System Operations
Update: 3:54 AM Maintenance is completed
March 12th, at 2:00 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance, but commportal.sonic.net will be unavailable for 5 minutes during this maintenance window. The maintenance window for this is 3 hours.
~Network Engineering
Update: 4:00 AM Maintenance is completed.
March 11th, at 2:00 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance, but commportal.sonic.net will be unavailable for 5 minutes during this maintenance window. The maintenance window for this is 3 hours.
~Network Engineering
Update: March 4th, 2:50 AM Maintenance is complete.
March 4th, at 2:00 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance, but commportal.sonic.net will be unavailable for 5 minutes during this maintenance window. The maintenance window for this is 3 hours.
~Network Engineering
Between 11 and midnight tonight the System Operations team will be transitioning a key backend server to our virtualization platform. While most systems will continue to run normally during this shift, some instability with various elements of our Member Tools may be encountered. An update will be posted once work is complete.
Update: Maintenance is complete, all systems appear healthy.
Update: 12:20 AM Maintenance is completed.
January 14th, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
UPDATE: All maintenance work has completed successfully and has restored voice service to the affected customers. No further impact to voice or data service is expected at this time.
Due to an issue affecting voice on one of our aggregation devices in the Santa Rosa area, we will be conducting emergency maintenance that will involve hardware reboots. Customer data traffic in this area will be briefly impacted.
We will update when we have more information.
– Network Engineering
Sonic Technical Support and Billing, will be closing early at 4pm PST today, 01/10/2024 for our yearly teambuilding event. We will resume normal hours tomorrow, 01/11/2024, at 8am PST. Our apologies for any inconvenience this may cause.
The Sonic call center closes early today at 5pm to ring in the New Year. Support returns tomorrow at 8am, Inside Sales and Billing on 1/2/2025 at 8am.
Have a happy New Year!
Sonic customers have been aggressively targeted by spammers the past few days, and while we’ve been blocking them as they shift to different sources, it’s uncovered a few problems in our spam infrastructure that we’ve now fixed. These problems include a recently introduced bug in our spam servers that caused them to slowly overload until they couldn’t keep up with our normal mail load and allowed messages to go unchecked, and an error in our more targeted server blocking that meant some of our direct spam server blocks were not being honored.
We’re sorry for any inconvenience this caused. We take our role in providing reliable email with a minimum of spam to our customers very seriously, and plan to continue providing the high level of service we have in the past.
If you continue to see an unusual volume of Spam, please contact support@sonic.net and we’ll help.
– Sonic.net Systems Department