Sonic Support and Inside Sales will close early on December 24th at 5pm. The Sonic call center will be closed on December 25th to observe the holiday, however our network operations teams will be staffed with on call technicians focusing on urgent hard down scenarios. We return on December 26th at 8am.
Have a happy holiday!
Update: 1:30 AM Maintenance is complete
December 11th, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 3 hours.
~Network Engineering
Update: Fri Dec 6 03:29:18 PM PST 2024
Services have remained stable, and we are officially considering this issue resolved. If you are still experiencing any issues with your voice services, please contact our technical support teams.
Update: Fri Dec 6 12:55:44 PM PST 2024
Our network engineering team has identified the issue and implemented a fix. At this point in time services appear stable and we are actively monitoring the situation.
Our network engineering team is currently investigating an issue impacting our voice services. This issue may affect your ability to make and receive calls.
UPDATE: Maintenance complete
Tonight starting at 10pm we will be performing system updates to some customer facinrg systems, including:
We don’t expect any noticable interuptions to those services.
-SOC
Sonic Support will be closing early at 5pm on Thanksgiving, 11/28. The Network Operations team will be open in a reduced capacity and focusing on urgent and critical issues. Billing and Inside Sales will be closed the entire day. Sonic Support, Inside Sales, and Network Operations return at 8am on 11/29. Billing returns at 8am on Monday, 12/02.
Have a happy holiday!
Update: 2:57 AM Maintenance is completed
November 21st, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 5 hours.
~Network Engineering
Update: 1:52 AM Maintenance is complete
November 20th, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 5 hours.
~Network Engineering
Update: 3:11 AM Maintenance is complete.
November 13th, at 2:00 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 3 hours.
~Network Engineering
Update: 3:14 AM Maintenance is complete.
October 17th, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 5 hours.
~Network Engineering
Update: 4:05 AM Maintenance is complete.
October 16th, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 5 hours.
~Network Engineering