Petaluma Business Park Fiber – Maintenance

Tonight beginning at midnight, a small subset of Business Park Fiber customers in Petaluma may experience a brief interruption in service.  The maintenance window is from 12:00am to 2:00am, with a max interruption of 15 minutes.

~Network Operations

Update(1:10am) Maintenance is now complete.

San Francisco – Fusion Fiber Connectivity Issue

Over the pass 24 hours we experienced 2 brief intervals of errors towards a piece of equipment serving a small subset of customers in the San Francisco area.  We have identified the faulty equipment and it has been removed from production and we will dispatch for immediate replacement.  The replacement of the equipment will cause no downtime.

-Network Engineering

SMS/Text service is currently Unavailable

Our SMS/Text service for support is currently down. We expect it to be restored shortly.

UPDATE (09:47): SMS support has been restored. We have identified the source of the issue and have taken steps to avoid future failures. Apologies for any inconvenience this brief outage may have caused.

San Francisco – Fusion Fiber Intrusive Maintenance

Tomorrow night(2/14/18), starting at 11:59PM, a small subset of customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. Expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 2 hours.

– Network Engineering

Update(1:27am) Maintenance is now complete

Phone Switch Maintenance

We will be performing maintenance to upgrade our phone switch tonight, starting at 12 am and ending at 5 am. Phone service will be down for up to 15 minutes as we migrate traffic off the old equipment to the new equipment.  Also, Commportal will be inaccessible for about 45 minutes during the maintenance window.


~Network Engineering

Update:4:00 am  Maintenance is Completed.

Inner Richmond Emergency Fiber Maintenance Scheduled 2/7/18

We have identified a physical network issue in the Inner Richmond, and are planning to enact repairs Wednesday, 2/7/18, at 12:00am PST.

Downtime is anticipated for a small number of customers, ranging from 30 minutes to an hour. If you have any questions, or if your service is not restored after this maintenance window, please give us a call at 1-888-766-4233 at your earliest convenience.

Business Park Fiber – Maintenence

Tonight beginning at midnight, a small subset of our Business Park Fiber customers may experience a brief interruption in service. The maintenance window is from 12:00am to 1:00am, with a max interruption of 5 minutes.

~Network Operations


System Maintenance



Tonight at 11:59 pm we will be applying security updates to servers running the following services:

  • Member Tools
  • Wiki
  • Webmail
  • IPv6 tunnels
  • Open VPN

Along with our main website. Potential downtime will be brief.


Member Tools Maintenance

We will be performing updates and maintenance to the Sonic Member Tools at tonight at 11 PM.

Maintenance is expected to last 30 minutes to 1 hour during which time access to the various member services such as bill payment, Graymail, and voice tools accessed through will be unavailable.


– System Operations

Phone Switch Outage

We had a brief phone switch outage today at 3:05. this was caused by a human configuration error. We are reviewing our processes so this does not happen again.

~Network Engineering


Correction it was 2:05 pm not 3:05pm