High Latency to DNS Servers

Update: We believe the original problem has been identified and resolved. All Sonic DNS servers are now back in operation and services appear to be functioning normally.

 

Update: The problem was isolated to a specific portion of the DNS infrastructure, which has been temporarily excluded from Sonic’s DNS system while we continue to investigate the problem. DNS services should be functioning correctly at this time.

 

Sonic Network Operations is currently investigating very high latency impacting access to Sonic DNS infrastructure. This issue is resulting in various problems with access to Internet resources.

Updates will be provided as new information becomes available.

System Maintenance

Update: Maintenance complete

 

Tonight at 11:59 pm we will be applying security updates to servers running the following services:

  • Member Tools
  • Wiki
  • Webmail

Along with our main website. Potential downtime will be brief.

-SOC

System Maintenance

Update: Continued issues with the VPN. Service is fully restored as of this update.

 

Update: Majority of the maintenance was completed by 1pm, however problems arose during teh updates that caused extended downtime to the VPN service. As of 3am service has been restored.

 

Starting at 11:59pm this evening, SOC will be running updates on multiple customer facing systems. The following services may experience brief outages during the maintenance window:

  • VPN
  • Email
  • Customer Websites
  • Webmail
  • Faxline
  • Member Tools
  • Forums
  • Sonic.com
  • Wiki
  • Fusionbroadband.com

This post will be updated when the maintenance is complete.

-SOC

Santa Rosa – Fusion/FlexLink Intrusive Maintenance

Beginning tonight at midnight we will be performing software upgrades on equipment serving Fusion and FlexLink customers in Santa Rosa. The maintenance window for this procedure is 12:00AM-6:00AM however expected downtime for customers is around 15 minutes.

  • Network Engineering

System Maintenance

Starting at 11:59pm this evening, SOC will be running updates on multiple customer facing systems. The following services may experience brief outages during the maintenance window:

  • VPN
  • FTP
  • Customer SQL databases
  • Webmail
  • Faxline
  • Member Tools
  • Forums
  • Sonic.com
  • Wiki
  • Fusionbroadband.com

This post will be updated when the maintenance is complete.

-SOC

San Francisco – Fusion Fiber Maintenance

Update (12:49AM): Maintenance complete

Tonight at midnight, we will be rebooting a piece of equipment that will affect a very small subset of customers in the San Francisco area.  Expected downtime is 10-15 minutes.

-Network Engineering

Update: The maintenance was complete at 12:30am

System Maintenance

Update: Maintenance complete.

Tonight at 11:59 pm we will be running a maintenance window to apply updates to servers running Webmail and Customer SQL Databases.  Users may see brief interruptions as services are restarted; We expect the maintenance to be completed within 1 hour.

San Francisco – Fusion Fiber Maintenance

Starting tonight at midnight (9/7/2017), we will be performing maintenance affecting a very small subset of customers in the San Francisco area.  The maintenance window is 1 hour with expected customer downtime of 30 minutes.

-Network Engineering

Update(12:45) – The maintenance window has been extended for another hour.

Update(1:56am) – Maintenance is now complete

-Brandon

 

Phone Switch Maintenance

Update: 12:25 am  Maintenance is completed

 

At 12:00 am tonight we will be doing maintenance on our phone switch. Access to voice mail, Sonic Communicator and Commportal will be unavailable during the maintenance window. Expect time to complete the maintenance is 30 minutes.

 

~Network Engineering