North Bay – Fusion and Flexlink Intrusive Maintenance

Tonight, starting at 11:59PM, we will be performing intrusive maintenance affecting a subset of Fusion and FlexLink customers in the North Bay. Expected down time is approximately 30 minutes. The maintenance window is 6 hours.

Update: The maintenance has been completed. However, a gateway router serving a subset of customers in the San Rafael area has become unresponsive. We’re currently working on resolving the issue. The ETR is 8:00am. We’ll update this post once we have more information.

Update 7:43am: The San Rafael router has been restored.

– Network Engineering

OpenVPN Maintenance

Update: Maintenance is complete.

This evening at 11:59pm the OpenVPN service at ovpn.sonic.net will be briefly interrupted for maintenance. Downtime is expected to last only a few minutes, and afterwards users may need to manually reconnect.

Thank you,

System Operations

Cloverdale/Santa Rosa – Fusion DSL/Flexlink Intrusive Maintenance

Tonight, starting at 11:59PM, customers in Cloverdale and part of Santa Rosa will experience a brief service interruption while we perform some maintenance. Expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 2 hours.

– Network Engineering

Update: 1:04AM – Maintenance has been completed.

System Maintenance

Update: Maintenance is complete.

Tonight at 11pm we will be performing updates across a wide array of systems, including mail, webmail, and hosting.  Downtime on affected systems should be only a few minutes, and we expect to complete the maintenance within 2 hours.

Sebastopol – Fusion Fiber Intrusive Maintenance

Tonight, starting at 11:59PM, we will performing maintenance serving Fusion Fiber customers in the Sebastopol area. Expected down time is about 30 minutes while the equipment reboots. The maintenance window will be 2 hours.

 

– Network Engineering

Update: 2:55AM, Maintenance has been completed.

System Maintenance

Update: Maintenance complete.

Tonight at 11pm we will be performing updates across a wide array of systems, including mail, webmail, customer databases and hosting, as well as the VPN server.  Downtime on affected systems should be less than a few minutes, and we expect to complete the maintenance within 2 hours.

OpenVPN Scheduled Maintenance

Update: Maintenance complete.

 

Tonight at midnight we will be rebooting the OpenVPN server at ovpn.sonic.net for scheduled maintenance. Expected downtime should be on the order of a few minutes. Disconnected clients may need to re-enter credentials after the service comes online.

This post will be edited once work is complete.

 

-System Operations

System Maintenance

Update: All maintenance has been completed as of 12:30am.

Update: This maintenance has been rescheduled for tonight, 2018.08.08 at 11pm, and will include the VPN server.

Tonight at 11pm we will be performing updates to several systems, including the shell server, member tools, webmail, and others.  Any downtime should be brief and we expect to complete the maintenance within 1 hour.

Happy Birthday to us!

Sonic Support will be closing early today, 7/30/2018, at 5pm to celebrate our 24th birthday!

Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.

Support will return tomorrow, 7/31, to our normal working hours, 8am to 10pm.

-Dan & Support

System Maintenance

Update: Maintenance is complete.

Tonight at 11pm we will be conducting maintenance operations on a range of servers, which will impact briefly services including member tools and webmail.  This maintenance should be completed within 2 hours, and we will update this post once it is finished.