Updating commportal.sonic.net

Tonight, starting at 11:59 PM, we will be updating the user interface to commportal.sonic.net. The maintenance window for this operation is 2 hours. The site will be unavailable for around 15 minutes during this time period.

 

~Network Engineering

 

1:00 AM, Maintenance is completed

 

Small Outage in San Francisco

As of 6:50 PM on 10/21, a small subset of Fiber customers in San Francisco are down. Our engineering team is working to restore connectivity as quickly as possible and will update as more details become available. We apologize for any inconvenience.

Update(6:51AM): Crews have identified cable damage and have determined that replacing the cable will be required. Unfortunately, this will require taking additional subscribers offline for a portion of the repair. This MOTD will be updated when we have expected downtime for those subscribers, as well as an ETR for those currently affected.

 

Update(9:02AM)Work has begun on repair. With the removal and replacement of damaged cabling we hope to have the first round of repairs done by 3pm

Update(1:21PM) New estimated time of repair is 4pm.

Update(4:14pm) Repairs have been completed. If you are still experiencing any issues please contact Support.

System Maintenance

Update: Maintenance complete.

Tonight at 11:59pm we will be performing maintenance to systems including Members Tools, Webmail, Forums, and the VPN server.  Individual system downtime should be brief and we expect to complete the maintenance within 2 hours. – Sonic System Operations

Fusion Fiber Maintenance – Richmond District San Francisco

Update: Maintenance was completed at 1:45AM (10/19/18).

Thursday (10/18/18) at 11:59PM we will performing intrusive maintenance on another subset of Fusion Fiber customers located in San Francisco’s Richmond District. Approximate expected customer downtime is 30 minutes. An update to this MOTD will be provided when all customer connectivity has been restored.

-Network Engineering

Fusion Fiber Voice Issues – San Francisco Mission District

The bulk of voice service was restored at 5:15 PM when an emergency repair was engineered by our team.  It was determined additional manual intervention was necessary to restore voice for a small subset of customers, which we expect to be complete by 7:00PM.

 

At approximately 3:15 today, our support began getting reports of Fusion Fiber customers in the Mission reporting voice services down.  We are working to restore connectivity as quickly as possible and will update as more details become available.

-Network Engineering

System Maintenance

Update: Maintenance complete.

This evening at 11:59pm we will be performing updates to several systems including custom hosting servers, openVPN, webmail, etc.  Individual system downtime will be brief and we expect to complete the maintenance within 2 hours.

Fusion Fiber Maintenance – Richmond District San Francisco

Update: Maintenance was completed at 3:30AM 10/12/2018.

 

Thursday (10/11/18) night at 11:59PM we will performing intrusive maintenance on a subset of Fusion Fiber customers located in  San Francisco’s Richmond District.  Approximate expected customer downtime is 30 minutes. An update to this MOTD will be provided when all customer connectivity has been restored.

-Network Engineering

 

Santa Rosa Business Fiber Outage

Update 9:30am – Services should be restored at this time. If you are still having any issues with your service please contact our Network Operation team.

We are currently investigating a reachability issue to certain pieces of networking equipment which serves many of our Santa Rosa Northpoint Business fiber customers as well as some customers with transport into our colocation facility. There is currently no ETR but an update will be posted as soon as we have more information from our engineering team.