Update: 4:49pm We are now seeing users come up once again. Please reboot your ONT and then your router if you are still having issues.

 

Update: 4:15 pm. We are still seeing some customers service not be restored yet. We are working on a fix currently and will update you once the fix has been made.

 

Update: 3:21 pm Service should be restored. Please perform a reboot on your router if you are still having issues. Thank you.

 

 

Update 2:55pm : We are aware that customers are now getting DHCP but are still unable to surf. We are working on getting this resolved. We will update once we have a timeframe.

 

Update: DHCP has been restored and users should have service restored. If you are still having issues please reboot your router and see if this resolves the issue.

 

Hello Sonic Customer,

We are currently are aware of an outage in San Francisco that is affecting a large amount of customers in the area. From early reports it seems that we are having a light-no-surf issue. This has caused all users affected to lose DHCP. We are currently rolling out a fix to correct this issue. Service is estimated to be up by 2:45pm. We will keep you updated as we get more information. Thank you for your time.

 

-Sonic Support

 

 

 

Update(1:30AM): This maintenance is now complete.

Monday, March 6th, starting at 11:59pm, we will be performing maintenance on core equipment in the Los Angeles Sonic network. No customer impact is expected. This maintenance window is 2 hours.

-Network Engineering

Update: 3:06AM: This maintenance is now complete.

Wednesday, March 1st, starting at 2:00AM, a subset of residential fiber customers in San Carlos will experience a brief service interruption while we perform some maintenance. The expected downtime is about 15 minutes while the equipment upgrades. The maintenance window will be 2 hours. The maintenance window is 2 hours.

-Network Engineering

Update: 1:32AM: This maintenance is now complete.

Friday(2/10/23) morning, starting at 1:00AM, a small subset of Fusion DSL and Flexlink Ethernet customers in the Richmond will experience a brief service interruption while we perform some maintenance. The expected down time is about 15-30 minutes. The maintenance window will be 2 hours.

– Network Engineering

UPDATE: Maintenance complete

Tonight beginning at 11pm we will be upgrading multiple systems, including our customer shell server cluster.  Any service interruptions should be very brief, and we expect to complete the maintenance within 2 hours.

– SOC

Update: 2:10AM: This maintenance is now complete.

Friday, February 10th, starting at 2:00AM, a subset of residential fiber customers in Santa Rosa will experience a brief service interruption while we perform some maintenance. The expected downtime is about 15 minutes while the equipment upgrades. The maintenance window will be 2 hours. The maintenance window is 2 hours.

-Network Engineering

Update (1:10am) Maintenance is complete

Feb 8th, 2023, at 11:59 PM, we will be performing maintenance on equipment serving our SSE platform. This maintenance window is 4 hours with expected downtime of 60 minutes.

-Network Engineering

Update: 12:33AM: This maintenance is now complete.

Wednesday, February 1st, starting at 11:59pm, we will be performing maintenance on core equipment in the Los Angeles Sonic network. No customer impact is expected. This maintenance window is 2 hours.

-Network Engineering