Fusion Fiber Maintenance – San Francisco

Update(3:49am) Maitnenance is now complete

Wednesday morning (8/25/21) at 2 AM we will be performing intrusive system maintenance to replace a piece of redundant gear serving a subset of Fusion Fiber customers in the San Francisco area. Data and voice services could potentially be interrupted off and on for up to 30-45 minutes. The maintenance window is 2 hours.

~Network Engineering

Moraga, Hercules, San Ramon, San Rafael, Tiburon – Intrusive Maintenance for Fusion and FlexLink Copper Services

Update 3:30am – Maintenance completed successfully

Thursday, 8/26/21, starting at 2:00 AM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Moraga, Hercules, San Ramon, San Rafael and Tiburon. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 2 hours.

-Network Engineering

Larkspur, Ignacio – Intrusive Maintenance for Fusion and FlexLink Copper Services

Update – 4:50am Device replaced and service restored

Update – 3:56am We had a device fail in Ignacio. We are currently in the process of replacing it right now.

Update – Location change

Update – This has been moved to Friday, 8/27/21 starting at 2:00 AM

Wednesday, 8/25/21, starting at 2:00 AM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Larkspur and Ignacio. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 2 hours.

-Network Engineering

Fusion Fiber Maintenance – San Francisco

Update (5:40pm) All customers have been restored. If anyone continues to experience issues, please call support.

Update (5:23pm) We have isolated the source of the outage and have restored half of the affected connections and are working to restore the remainder at as quick a pace as possible.

Update (4:32pm) We are investigating connectivity issues for customers previously affected by this maintenance. Details to follow as they become available.

Update(3:42): Emergency maintenance was completed.  Downtime was limited to 30 seconds

Update: Due to technical issues trying to mitigate congestion during peak time we need to move on this now.  We expect downtime to be very minimal, at most a few minutes.

Saturday morning (8/21/21) at 2 AM we will be performing intrusive system maintenance on a small subset of Fusion Fiber customers in the San Francisco area. Data and voice services will be interrupted very briefly. The maintenance window is 1 hour.

~Network Engineering

Systems Maintenance

Update: Maintenance complete.

Tonight beginning at 10pm PST we will be applying upgrades to our VPN server setup.  Any downtime to effected services should be brief and we expect to complete the maintenance within 1 hour.

Fusion Fiber Maintenance – San Francisco

Update 12:52AM: This maintenance is now complete.

Thursday morning (8/19/21) at 2 AM we will be performing intrusive system maintenance on a small subset of Fusion Fiber customers in the San Francisco area. Data and voice services will be interrupted briefly. The maintenance window is 3 hours.

~Network Engineering

Santa Rosa – Sonic Business Fiber Intrusive Maintenance

Update 12:41AM: This maintenance is now complete.

Update:This is still scheduled for tonight.

Wednesday, August 18th, starting at 11:59PM, we will be performing intrusive maintenance affecting a subset of Sonic Business Fiber services in the Santa Rosa business parks. Expected downtime within the maintenance window is approximately 15 minutes. The maintenance window is 2 hours.

-Network Engineering

Los Angeles – Fiber DIA SSE Intrusive Maintenance

Update 12:52AM: This maintenance is now complete.

Monday, August 16th, starting at 11:59PM, we will be performing intrusive maintenance on core routers serving our Los Angeles network. This will involve approximately 15 minutes of downtime for our Fiber DIA SSE customers. The maintenance window is 2 hours.

-Network Engineering

Systems Maintenance

Update: Maintenance complete.

Tonight beginning at 10PM PST we will be applying upgrades to various systems including our VPN servers.  Any service unavailability should be very brief and we expect to complete the upgrades within 2 hours.

Santa Rosa Northpoint and Colo – Sonic Business Fiber Intrusive Maintenance

Update 12:23am: This maintenance is now complete.

Update:This is still scheduled for tonight.

Monday, August 9th, starting at 11:59PM, we will be performing intrusive maintenance affecting a subset of Sonic Business Fiber services in the Santa Rosa Northpoint business park and in our Colo. Expected downtime within the maintenance window is approximately 15 minutes. The maintenance window is 2 hours.

-Network Engineering