System Maintenance

Update: Maintenance is complete.

Tonight beginning at 11pm we will be applying upgrades to multiple hosts including our customer sql database servers and our shell server.  Any down time should be very brief and we expect to complete the maintenance within 2 hours.

Los Angeles – Sonic Core Router Intrusive Maintenance

Update 2:05AM: Maintenance has been successfully completed for the night.

Tuesday, February 11, starting at 11:59pm, we will be performing maintenance on core equipment serving the Los Angeles Sonic network. Brief customer connectivity interruptions may occur during this work, but minimal impact is expected. This maintenance window is 4 hours.

-Network Engineering

Legacy DSL Maintenance

Update: This has been postponed until tomorrow night, 2/12/2020.

Tomorrow night, 2/11/2020, beginning at 11:59PM, we will be performing maintenance on equipment serving a small subset of legacy DSL customers in northern California. Expected downtime is less than 45 minutes.

System Maintenance

Update: Maintenance complete.

Tonight beginning at 11pm we will be performing system maintenance on a subset of servers including our custom hosting platform.  Any service interruptions should be very brief and we expect to complete the maintenance within 2 hours.

Los Angeles – Sonic Core Router Maintenance

Update 1:08AM: Tonight’s maintenance is now complete. Customers may have experienced a brief connectivity interruption, which we quickly identified and mitgated.

Tuesday, February 4, starting at 11:59pm, we will be performing maintenance on core equipment in the Los Angeles Sonic network. No customer impact is expected. This maintenance window is 4 hours.

-Network Engineering

Los Angeles – Enterprise SSE Intrusive Maintenance

Update: 2:55 AM The failed optic has been replaced and all customer connectivity restored. Maintenance is now complete for the evening.

Update: 2:20 AM An optic serving a subset of customers appears to have failed during our work. We are dispatching a technician to diagnose and resolve this as quickly as possible.  Further update will be provided upon resolution.

Wednesday, January 29, starting at 11:59pm, we will be performing maintenance on equipment serving our Los Angeles SSE enterprise customers. Expected customer downtime is 60 minutes. This maintenance window is 4 hours in case of unforeseen issues.

-Network Engineering

Los Angeles – Sonic Core Router Maintenance

Update: 2:55 AM All maintenance has been completed.

Wednesday, January 29, starting at 11:59pm, we will be performing maintenance on core equipment in the Los Angeles Sonic network. No customer impact is expected. This maintenance window is 4 hours.

-Network Engineering

Los Angeles – Sonic Core Router Maintenance

Update: Due to unforeseen circumstances, tonight’s maintenance has been postponed.

Tuesday, January 28, starting at 11:59pm, we will be performing maintenance on core equipment in the Los Angeles Sonic network. No customer impact is expected. This maintenance window is 4 hours.

-Network Engineering

Phone Switch Maintenance

Update: 1:20 AM Maintenance is completed

Tonight 1/23/2020 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions is expected as a result of this maintenance.  The window for this maintenance is 2 hours.

~Network Engineering

Phone Switch Maintenance

Update: 12:20 AM Maintenance completed

Tonight 1/22/2020 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions is expected as a result of this maintenance.  The window for this maintenance is 2 hours.

~Network Engineering