Phone Switch Maintenance

Update: 1:04 AM Maintenance is completed.

April 26th 2022 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance.  The window for this maintenance is 5 hours.

~Network Engineering

Phone Switch Maintenance

Update (1:20AM): Maintenance successfully completed.

April 21st 2022 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering

Northern California Core Maintenance

Update (12:10AM): Maintenance successfully completed.

Tonight, 4/20/22, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.

We do not expect this work to cause any customer impact. The maintenance window is open until 4am.

-Network Engineering

San Francisco – Fusion Fiber Intrusive Maintenance

Update 4/21/22 3:38AM: This maintenance is now complete

Friday morning (4/21/22) starting at 2:00AM, a subset of Fusion Fiber customers in San Francisco will experience approximately 45 minutes of downtime while we perform upgrades to equipment serving them. The maintenance window will be 4 hours. Update will be provided upon its completion.

-Network Engineering

Northern California Core Maintenance

Update 3:25 AM: This work is now complete.

Tonight, 4/18/22, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.

We do not expect this work to cause any customer impact. The maintenance window is open until 4am.

-Network Engineering

East Oakland / Elmhurst – Fusion Fiber Intrusive Maintenance

Update (3:30AM): Maintenance successfully completed.

Friday morning (4/15/22) starting at 2:00AM, Fusion Fiber customers in East Oakland / Elmhurst will experience approximately 60 minutes of downtime while we perform upgrades to equipment serving them. The maintenance window will be 4 hours. Update will be provided upon its completion.

-Network Engineering

Northern California Core Maintenance

Update 1:49AM: This maintenance has completed.

Tonight, 4/13/22, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.

We do not expect this work to cause any customer impact. The maintenance window is open until 4am.

-Network Engineering

Systems Maintenance

Update: 11:02PM PST maintenance complete.

Tonight beginning at 10PM PST we will be applying upgrades to multiple systems, including our customer shell cluster.  Any downtime to affected services should be very brief and we expect to complete the maintenance within 2 hours.

Albany Outage

Update: All voice services have been restored.
Today at 12:33PM 4/10/22, we began experiencing issues with one of our routers in Albany. Data and voice services were affected by this outage. Data services have been restored. Most voice services have been restored but we continue to work on a small subset of customers.
– Sonic NOC