System Maintenance

Update: Maintenance complete.

Tonight at 11:59pm we will be running software updates on multiple customer facing systems. The following services may experience brief interruptions:

  • Membertools
  • Wiki
  • Forums
  • Webmail
  • Signups at sonic.com

-SOC

Sonic Telecom Core Maintenance

Update (12:43AM): Maintenance complete.

Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.

-Network Engineering

Core Network Maintenance

Beginning tonight at midnight, we will be performing maintenance on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.

Update(1:29AM): Maintenance complete

-Network Engineering

Sonic Telecom Core Maintenance

Update (12:30AM): Maintenance complete.

Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.

-Network Engineering

Sonic Telecom Core Maintenance

Update (12:22AM): Maintenance complete.

Beginning tonight at midnight, we will be performing software upgrades on core network equipment in San Jose, CA. Because traffic is expected to route around the affected equipment, no customer downtime is expected.

-Network Engineering

System Maintenance

UPDATE: Complete

 

Tonight at 11:59pm we will be running software updates on multiple customer facing systems. The following services may experience brief outages:

  • SMTP/POP3/IMAP
  • Customer Web Hosting
  • Membertools
  • Webmail
  • IPv6 Tunnels
  • VPN

-SOC

SMTP maintenance

UPDATE: complete.

Our SMTP servers will be under maintenance tonight to receive software updates and reissued SSL certificates. There may be brief interruptions to outgoing mail starting now and lasting a few minutes.

-SOC

San Francisco Fusion Fiber Outage

As of around 4:15 this afternoon, we encountered a widespread issue impacting San Francisco area Fusion Fiber circuits.  During this time, customers may have experienced reduced speeds and intermittent connectivity.  We identified hardware suspected to be responsible for the issues and performed emergency maintenance.  The vendor has been contacted for further investigation into the outage.  Connectivity appears be stabilized for all affected customers, and we are closely monitoring the situation.  Additional preventative maintenance may be performed tonight at 12:00 midnight, if deemed necessary.

-Sonic NOC

Sonic Telecom Core Maintenance

Update (12:35AM): Maintenance complete

Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Mendocino, CA. Because traffic is expected to route around the affected equipment, no customer downtime is expected.

-Network Engineering