Tonight beginning at 11pm Sonic will perform updates on customer-facing systems, including the VPN servers. Downtime for each individual system should only be a few minutes, and the overall maintenance window is one hour.

Update: This maintenance has been postponed until tomorrow, 3/29.

Update (2:45AM): Maintenance complete.

Tonight, March 23rd, beginning at 11:59 PM we will be performing maintenance on core routing equipment in the LA area. Users may notice some routing instability during this procedure. The maintenance window is 4 hours.

Tomorrow night at 11:59 pm 3/23/2023 we will be turning on IPv6 to a small subset of residential fiber customers in the San Carlos and San Mateo areas. There is no expected downtime during this operation. The maintenance window will be 4 hours.

-Network Engineering

Sonic’s legacy webmail system has been upgraded to the latest version of SquirrelMail: 1.5.2. This has led to some minor UI changes which some people have noticed. Additionally, the spell-checker has been deprecated as that function is duplicated in your browser.

While we believe the system is now stable and functioning correctly, if you do find anything broken please do not hesitate to let us know.

Update – 3/24/23 12:42AM – Tonight’s maintenance has been successfully completed.

Tomorrow night at 11:59 pm 3/23/2023 we will be turning on IPv6 to a small subset of residential fiber customers in the Richmond District and Burlingame area. There is no expected downtime during this operation. The maintenance window will be 4 hours.

-Network Engineering

Update 3/23/2023 1:33AM: Maintenance is now complete. All devices should now be restored. If you are experiencing any issues please reboot the ONT and router. If issues persist please contact our support team for assistance.

Wednesday, March 22nd, starting at 11:59PM, fiber customers in Oakland will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

-Network Engineering

This morning, it was brought to our attention that a large subset of customers are experiencing connectivity issues in Brentwood. We are currently investigating but do not have an ETR at this time.

Update 10:15am: We have discovered a power issue and are working to restore connectivity. Estimated time of repair is expected between 12:00pm and 1:00pm

Update 1:30pm: Power has been restored and services appear to be operating as intended. If you are still experiencing issues, please contact support.

Update – 3/17/23 12:10AM – Tonight’s maintenance has been successfully completed.

Update – This maintenance has been postponed to 3/16/2023 at 11:59pm

Tomorrow night at 11:59 pm 3/15/2023 we will be turning on IPv6 to a small subset of residential fiber customers in the Redwood City area. There is no expected downtime during this operation. The maintenance window will be 4 hours.

-Network Engineering