Sunset District – Fiber Maintenance

Tomorrow (10/15/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Sunset District of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our maintenance.

-Network Engineering

Brentwood – Fusion Fiber Maintenance

Update(1:10am) All maintenance successfully completed.

Tonight, (10/14/19) at 11:59PM, we will be performing upgrades on equipment serving our residential and enterprise fiber customers in the city of Brentwood. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of around 30 minutes. An update will be provided on the completion of our maintenance.

-Network Operations

Santa Rosa Service Outage

There is currently an outage affecting IPBB customers in the Santa Rosa area. We are working toward resolving the issue and will provide updates as the situation progresses.

UPDATE: As of 11:30 am the outage has been cleared. All services should be restored, if you are still experiencing connectivity issues please contact Sonic Support.

Planned PG&E Service Disruption

Sonic is closely monitoring internal systems and prioritizing response plans in the event that the planned PG&E service outage continues beyond the scope of any back-up power systems that may be affected. To ensure up-time we have mobilized all internal resources to respond to events when applicable.

~Network Engineering

 

Update – For further discussion, please go to https://forums.sonic.net/viewtopic.php?f=10&t=13716

San Francisco – Fusion Fiber Maintenance

Update(1:36am) Maintenance complete.

Update(12:45) We were able to restore the subset of customers in the Sunset District remotely, service should be restored.

Update(12:39) A small subset of customers in the Sunset District will be down longer than expected.  We are working to restore service. Estimated repair time around 2hrs.

Tomorrow, (10/9/19) at 11:59PM, we will be performing upgrades on equipment serving a subset of residential and enterprise fiber customers in the San Francisco area. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 30 minutes. An update will be provided on the completion of our work.

-Network Engineering

Inbound Call Routing Issue

Update: 9:50 PM

Inbound call routing issue has been resolved. If anyone experiences any issues please call during support hours.

Update: 7:24 PM

We are currently still engaged with our upstream carrier to resolve the issue. We have no ETR as of yet but continue to escalate the issue with the carrier.

~ Network Engineering

Update: 5:15 PM

We are expeditiously working with our upstream carrier to resolve the routing issue. No ETR given at this time. We will continue to provide updates as soon as possible.

 

We are currently investigating an inbound call routing issue effecting some of our Fusion customers. We will provide updates as soon as we are able.

 

 

CANCELED: Enterprise SSE Fiber Maintenance

UPDATE: This maintenance has been canceled due to unforeseen circumstances.

Starting at 11:59pm on 10/8/19, we will be performing upgrades on the aggregation equipment serving all enterprise SSE circuits not based out of southern California.  Connectivity for IP access and private transport will be impacted during the course of this work.  Expected customer downtime is under 60 minutes, but the maintenance window will commence until 4:00AM in event of unexpected circumstances.  An update MOTD will be provided on the completion of our work.

-Network Engineering

Outer Mission/Excelsior – Residential and Enterprise Fiber Maintenance

Update(1:00am) Maintenance successfully completed.

Tonight (10/2/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in and around the Outer Mission and Excelsior neighborhoods of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Customer downtime of approximately one and a half hours is expected, though the official maintenance window lasts until 4AM. An update will be provided on the completion of our work.

-Network Engineering