UPDATE: Login and Email issues should now be fixed. If you are still experiencing issues accessing services on your Sonic account, please reach our to our Customer Support group:
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A small subset of customers may be experiencing issues with accessing Email, Member Tools, and other services which require logins. The Operations team is investigating the issue and working quickly to restore regular service. This should not impact connectivity services.
Update: This maintenance is complete.
This maintenance has been rescheduled for Thursday, June 6th at 10PM PST.
On Thursday May 29th, beginning at 10pm PST we will be upgrading components of our customer VPN infrastructure. In order to facilitate these upgrades there will be a small window of downtime for the service. It is estimated that the window for this operation should span no longer that 30 minutes, and during that time the service availability may fluctuate. Thank you for your understanding and support – Sonic System Operations
This morning, starting just before 6:00AM PST, one of our IMAP mail servers started causing errors for a small number of mailboxes assigned to it. Symptoms included failure to retrieve emails, failed logins, and general slowness. Our operations team was notified by Customer Support of the resulting email outage as of 9:00AM and restarted the impacted server to return it to normal service by 9:15AM. At this time, email service should be stable. Our Operations team will be working to better isolate future failures in the future, ensuring a quick return to stable, reliable service.
Update: Maintenance complete. Some unexpected instability was encountered with the mail cluster which caused the maintenance window to run long.
Beginning at 11pm tonight (4/2/2025), System Operations will be performing updates to the following systems:
Maintenance work for each system is expected to be very brief, and the overall maintenance period is scheduled for one hour. An update will be sent upon completion.
Updates Complete as of 11:35PM PST.
Tonight (March 27th) at 10pm PST, we will be performing maintenance on the following services:
Email (IMAP/POP)
Webmail
VPN
This process should take no more than one hour and may cause any open connections or sessions to disconnect as systems are rebooted. Thank you for your patience.
— Joe M @ Sonic System Operations
Update: 3:54 AM Maintenance is completed
March 12th, at 2:00 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance, but commportal.sonic.net will be unavailable for 5 minutes during this maintenance window. The maintenance window for this is 3 hours.
~Network Engineering
Update: 4:00 AM Maintenance is completed.
March 11th, at 2:00 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance, but commportal.sonic.net will be unavailable for 5 minutes during this maintenance window. The maintenance window for this is 3 hours.
~Network Engineering
Update: March 4th, 2:50 AM Maintenance is complete.
March 4th, at 2:00 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance, but commportal.sonic.net will be unavailable for 5 minutes during this maintenance window. The maintenance window for this is 3 hours.
~Network Engineering
Between 11 and midnight tonight the System Operations team will be transitioning a key backend server to our virtualization platform. While most systems will continue to run normally during this shift, some instability with various elements of our Member Tools may be encountered. An update will be posted once work is complete.
Update: Maintenance is complete, all systems appear healthy.
Update: 12:20 AM Maintenance is completed.
January 14th, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering