UPDATE:Maintenance complete.
Tonight starting at 11pm we will be performing system maintenance. The following services may experience brief interruptions:
- IMAP/POP3
- IPv6 Tunnels
Maintenance should be complete within the hour.
– SOC
Oakland Fiber Intrusive Maintenance
Update 4:28 We believe people to be restored. If you are having difficulties please reach out to our support team for further assistance.
Update 4:05 Most people are restored. We are extending the window a little longer while we verify.
Update 1:30 AM: Due to complications with upgrades, outages will be longer than anticipated while we try to normalize traffic. We will update when we have more info.
Thursday (12/1/22), starting at 11:59 PM, a subset of residential and business customers in the Oakland area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering
Sonic Support Holiday Hours for 11/24/2022
Sonic Support will be closing early at 5:00pm on Thanksgiving. Support will return to our normal operating hours of 8:00am to 10:00pm on 11/25.
Have a happy holiday!
– Sonic Support Team
Sebastopol Fiber Intrusive Maintenance
Update: Tonight’s maintenance has been postponed to a later date.
Thursday (11/17/22), starting at 11:59 PM, residential and business fiber customers in the Sebastopol area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes. The maintenance window will be 4 hours.
– Network Engineering
Santa Rosa – Sonic Business Fiber Intrusive Maintenance
Update 2:46AM: This maintenance is now complete.
Thursday (11/10/22) evening, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Sonic Business Fiber customers in Santa Rosa. The expected down time is approximately 30 minutes. The maintenance window is 4 hours.
– Network Engineering
Santa Rosa – Sonic Business Fiber Intrusive Maintenance
Update 4:33AM: This maintenance is now complete.
Tuesday (11/8/22) evening, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Sonic Business Fiber customers in Santa Rosa. The expected down time is approximately 30 minutes. The maintenance window is 4 hours.
– Network Engineering
Sebastopol Fiber Intrusive Maintenance
Update(12:21) This maintenance is now complete, thanks.
Thursday (11/3/22), starting at 11:59 PM, residential and business fiber customers in the Sebastopol area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering
Santa Rosa – Sonic Business Fiber Intrusive Maintenance
Update 11/4/22 2:06AM: This maintenance is now complete.
Update 2:10AM: This night op was partially completed. The remainder of the night op will continue at Thursday (11/3/22), starting at 11:59PM. The maintenance window will be 2 hours.
Wednesday (11/2/22) evening, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Sonic Business Fiber customers in Santa Rosa. The expected down time is approximately 30 minutes. The maintenance window is 2 hours.
– Network Engineering
Rohnert Park – Sonic Business Fiber Intrusive Maintenance
Update 12:46AM: This maintenance is now complete.
Monday (10/31/22) evening, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Sonic Business Fiber customers in Rohnert Park. The expected down time is approximately 30 minutes. The maintenance window is 2 hours.
– Network Engineering
Northern California Core Maintenance
Update: 1:38AM: This maintenance is now complete.
Tonight 10/27/22, starting at 11:59 PM, we will be performing maintenance on core routing equipment in our northern California network.
This work is not expected to impact any customer connectivity. The maintenance window is open until 4am.
-Network Engineering