Los Angeles Area – Non Intrusive Fusion/Flexlink maintenance

Update (7/9) 2:25AM This maintenance has been successfully completed.

Tomorrow (7/8) starting at 11:59PM we will be performing maintenance on core routers serving our Los Angeles network. We do not expect this work to cause any customer impact. The maintenance window is 3 hours.

-Network Engineering

System Maintenance

Update: Maintenance complete.

Tonight beginning at 11pm we will be applying updates to multiple systems including our custom hosting platform and database servers.  In addition to this we will be applying an update to our beta and production vpn servers.  Any service impact should be brief and we expect to complete the maintenance within 2 hours.

Enterprise Faxback Maintenance

Tomorrow Mourning 7/7 at 5:00 AM we will performing intrusive upgrades on our faxback server, which provides faxes for our Enterprise customers. Downtime is expected to be about 2 hours.

-Network Engineering

 

Due to maintenance, our faxback server is currently down. We are expeditiously working on getting this restored. ETR is roughly 1 hour.

-Network Operations

 

Our faxback server is fully operational again, and faxing services have been restored.

-Network Operations

Northern California Core Maintenance

Update(2:02AM): Maintenance complete

Tuesday, July 7th, starting at 11:59pm, we will be performing non-intrusive code upgrades on transport equipment around our core network. Maintenance window is 4 hours.

 

-Network Engineering

Concord/Fairfield/Ignacio/Saint Helena/Larkspur/Guerneville

Thursday, July 9, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Concord, Fairfield, Ignacio, Saint Helena, Larkspur, Guerneville. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 3 hours.

-Network Engineering

Windsor/Cotati/Livermore/Moss Beach/Pleasanton/Scotts Valley

Update (7/9) 1:54AM This maintenance has been successfully completed.

Wednesday, June 8, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Windsor, Cotati, Livermore, Moss Beach, Pleasanton, Scotts Valley. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 3 hours.

-Network Engineering

Los Angeles Area – Non Intrusive Fusion/Flexlink maintenance

Update (7/7) 2:34AM This maintenance has been successfully completed.

Tomorrow (7/6) starting at 11:59PM we will be performing maintenance on core routers serving our Los Angeles network. We do not expect this work to cause any customer impact. The maintenance window is 3 hours.

-Network Engineering

Los Angeles Area – Non Intrusive Fusion/Flexlink maintenance

Update (7/3) 2:07AM This maintenance has been successfully completed.

Tonight (7/2) starting at 11:59PM we will be performing maintenance on core routers serving our Los Angeles network. We do not expect this work to cause any customer impact. The maintenance window is 3 hours.

-Network Engineering

Sonic Support Closing Early 7/4

Our customer care team will be closing at 5pm Saturday, 7/4/2020, at 5pm.

The 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.

Support will return Sunday, 7/5 to our normal working hours, 8am to 10pm.

-Dan & Support