Enterprise SSE Intrusive Maintenance

Update – 12:21am Maintenance complete

Thursday, 9/22/22, starting at 11:59 PM, we will be performing maintenance on equipment serving our SSE platform. This maintenance window is 4 hours with expected downtime of 60 minutes.

-Network Engineering

Albany/Berkeley Fiber Intrusive Maintenance

Update (12:28AM) Maintenance is now complete.  We have restored everyone that we could identify.  If you are experiencing a service outage, please reboot your equipment as this usually restores complications after maintenance.  If issues persist please call tech support.

Thursday (9/22/22), starting at 11:59 PM, a subset of residential and business customers in the Albany and Berkeley areas will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.

– Network Engineering

Mountain View – Emergency Intrusive Maintenance

Update – Maintenance not completed successfully, ran into issues that extended the downtime. All service has been restored. Future maintenance will need to happen here.

Monday (9/19/22), starting at 11:59AM, customers in the Mountain View area will experience a service interruption while we perform some maintenance. The expected down time is about 1 hour while the equipment is replaced. The maintenance window will be 4 hours.

Upstream Routing Reachability Instability

Sonic’s network just experienced a brief service disruption from certain upstream routes. We have identified the cause and have remedied. This was a transient routing issue and we do not expect further impact.

~Network Engineering

Albany/Berkeley – Fiber Intrusive Maintenance

Update(3:14 AM) We have restored everyone that we could identify.  If you are experiencing a service outage, please reboot your equipment as this usually restores complications after maintenance.  If issues persist please call tech support.

Update(9/16 1:22 AM) We were able to restore most people, still working on the restoration of other customers.

Update(9/16 12:48 AM) During maintenance one of the pieces of equipment serving customers went unreachable.  We are dispatching someone to assist with troubleshooting.  We will update when we have more info.  ETA is roughly 70 mins for someone to get on site.

Thursday (9/15/22), starting at 11:59 PM, a subset of residential and business customers in the Albany and Berkeley areas will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.

– Network Engineering

Berkeley – Fiber Intrusive Maintenance

Update 9/14/22 1:55AM: Tonight’s maintenance is successfully completed.

Wednesday (9/14/22), starting at 1:00AM, a subset of customers in the Berkeley area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

– Network Engineering

System Maintenance

Tonight, September 7 2022, we will be rebooting several public-facing systems including VPN for updates. Downtime for each system is expected to be no more than a few minutes, and all work should be completed within two hours.

Update 12:10am:
Maintenance complete.

Berkeley – Fiber Intrusive Maintenance

Update 9/2/22 2:20AM: Tonight’s maintenance is successfully completed.

Friday (9/2/22), starting at 1:00AM, a subset of customers in the Berkeley area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

– Network Engineering

Berkeley – Fiber Non-Intrusive Maintenance

Thursday (9/1/22), starting at 12:00AM, we will be performing maintenance on equipment serving a subset of Berkeley fiber customers. No customer impact is expected from this work. The maintenance window will be 2 hours.

– Network Engineering