UPDATE: The upgrade continues. Expect another brief interruption tonight at 11:59pm.
Tonight at 11:59pm we will be upgrading part of our IMAP/POP3 cluster. There may be a brief interruption in those services during this upgrade window.
-SOC
Phone Switch Maintenance
Starting tonight at 11:59 pm we will be doing maintenance on our phone switch. We do not expect any service impact.
~ Network Engineering
Update: 1:50 am Maintenance is complete.
Phone Switch Maintenance
Starting tonight at 11:59 pm we will be doing maintenance on our phone switch. We do not expect any service impacts.
~Network Engineering
Update: Maintenance is complete.
OpenVPN Maintenance
Update: Maintenance completed at 12:05am
This evening we will bringing ovpn.sonic.net offline for a brief maintenance window starting at 11:59pm. The beta OpenVPN server at beta.vpn.sonic.net will remain up during this maintenance.
Northern California Sonic Telecom Core Maintenance
Wednesday, starting at 11:59pm, we will be performing non-intrusive maintenance on core equipment throughout the Northern California Sonic Telecom core network. Maintenance window is 4 hours.
Update (2:10am): Maintenance is now complete, with no customer impact.
– Network Engineering
System Maintenance
Update: Maintenance complete.
Tonight at 11:59pm we will be performing upgrades to various systems. As part of our maintenance this evening we will be upgrading our installation of the OpenVPN Access Server to the latest stable release. This version deprecates the browser based “connect” option which has proven to be unreliable in the past. The previous desktop clients and the newer clients that will be available after the upgrade will continue to function normally. Any interruption to services will be brief, and we expect to complete the maintenance within 1 hour.
Santa Rosa Collocation Instability
Today, starting at 12:00pm, malicious traffic caused several brief periods of routing instability towards customers in our Santa Rosa Collocation facility before final traffic mitigation steps were put in place.
– Network Engineering
Los Angeles Fusion Outage
This morning at 6:41am Sonic had subset of Fusion customers go down due to potential hardware failure in the LA area. We are dispatching immediately and will update when service has been restored. Estimated ETR is 2 hours.
-Network Engineering
Update(8:44am) ETR will need to be pushed out one more hour from now.
Update(9:00am) Service is now restored
South Bay Fusion FTTN Service Issues
Fusion FTTN customers located in the South Bay may be experiencing slow speeds. We are currently investigating the issue, but do not yet have an estimated time of repair. We will provide updates to this situation as we are able, and appreciate your patience while the underlying cause of this issue is identified and addressed.
-Sonic Support
System Maintenance
Update: This maintenance is complete.
Tonight at 11:59pm we will be performing upgrades to various systems. Any interruption to services will be brief, and we expect to complete the maintenance within 1 hour.
-Sonic System Operations