Santa Rosa Data Center and Colo UPS Replacement

We are scheduled and on track to replace one of the UPSes that supplies power to our Santa Rosa Data Center and Colo facility at 9:00 AM on 5/26. The UPS has reached its end of life and is being replaced with a new highly efficient modular UPS. The cut over from the old UPS to the new UPS is fully scripted and coordinated with our vendors and no interruption of power services to the facility should occur. This process will be repeated to replace the other end of life UPS with a similar replacement UPS in the coming weeks.

-Sonic System Operations and Facilities

Restarting Faxback Server

We will be restarting our Faxback Server. This will temporarily affect fax services for some Enterprise Customers. Expected downtime is 10 mins or less.

 

–Update : This has been completed. Faxback server is back up.

LA – Residential Fiber Voice Equipment Maintenance

May 17th, 2023, at 2:00 AM we will be performing maintenance on our voice equipment serving residential fiber users in the LA area. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 2 hours.
– Network Engineering

Phone Switch Maintenance

Update: May 11th 3:35 AM Maintenance is complete.

May 11th, 2023, at 2:00 AM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance.  The window for this maintenance is 2 hours.

~Network Engineering

Systems Maintenance

Status: Updates completed at 11pm PST 5-10-2023

Tonight beginning at 10pm PST we will be applying updates to various systems, including our customer shell server.  Any downtime to effected services should be brief, and we expect to complete the maintenance within 1 hour.

Albany – Residential Fiber Non Intrusive Maintenance

Update (12:02) Maintenance complete

Tonight at 11:59 pm 5/4/2023 we will be turning on IPv6 to residential fiber customers in the Albany area. There is no expected downtime during this operation. The maintenance window will be 2 hours.

-Network Engineering

Phone Switch Maintenance

Update:  May 4th 1:30 AM Maintenance is complete.

May 3rd, 2023, at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance.  The window for this maintenance is 4 hours.

~Network Engineering

Oakland – Intrusive Fiber Maintenance

Update (1:35AM) – Maintenance is now complete.
Wednesday, May 3rd starting at 11:59PM, a subset of fiber customers in Oakland will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
-Network Engineering

SAn Francisco – Intrusive Fiber Maintenance

Update(1:35am) – Maintenance is now complete
Wednesday, May 3rd, starting at 11:59PM, a subset of fiber customers in San Francisco will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
-Network Engineering

Sebastopol – Fiber Intrusive Maintenance

Update (2:10AM) – Maintenance is now complete.  A subset of enterprise customers faced extended downtime due to an issue we caught and resolved just before 2am. All customer circuits impacted by tonight’s work should be fully operational at this point.

Tomorrow (5/3/2023) at 11:59pm we will be performing maintenance on equipment serving our Sebastopol fiber network.  This will impact all residential fiber customers. Enterprise customers have already been directly contacted if this affects them.  This maintenance window is 4 hours with expected downtime of 30 minutes.

-Network Engineering