System Maintenance

Tonight at 11:00pm we will be applying updates to various systems, including Member Tools, customer SQL databases, Webmail, as well as our VPN server. We expect any downtime to services to be brief and to complete the maintenance within 2 hours.

Phone Switch Maintenance

Tonight 3/18/2019 at 11:59 PM we will be performing maintenance on our
phone switch. No service interruptions is expected as a result of this maintenance. The window for this maintenance is 1 hour.

~Network Engineering

Update: 12:22 AM Maintenance is completed.

Non-intrusive work in core POP




Tomorrow (3/14/19) at around 1:00PM, we will be removing decommissioned network hardware from a key facility.  This work should not cause any customer impact, but given it’s proximity to other critical infrastructure, there is a nominal chance of unintended events.  Our engineering team will be closely monitoring the procedure to ensure the work goes smoothly and quickly as possible.

-NOC Engineering

Phone Switch Maintenance




Tonight 3/13/2019 at 11:59 PM we will be performing maintenance on our phone switch.
No service interruptions is expected as a result of this maintenance. The
window for this maintenance is 1 hour.

~Network Engineering

 

Update: 12:20 AM Maintenance is complete.

Peering Router Maintenance




This morning, starting at midnight, we performed hardware maintenance on a peering router in the core Sonic network. The maintenance was intended to have no customer impact, however due to a misconfigration,  customers may have experienced intermittent connectivity towards some internal resources for up to 30 minutes.

-Network Engineering

Legacy DSL Outage




This evening, March 9th, starting at around 10:05pm, equipment serving a subset of Legacy DSL subscribers experienced a port lockup. An emergency reboot of the affected equipment has restored all traffic. Customer down time was less than 25 minutes.

-Network Engineering

Albany Fusion Fiber Emergency Maintenance




Tonight, March 8, starting at 11:59pm, we will be performing emergency maintenance on equipment serving a small subset of Fusion Fiber customers in Albany. Expected downtime is 10 minutes.

Update(12:13am): Maintenance complete, down time was less than 10 minutes

-Network Operations

Fiber outage in San Francisco




03/08/2019

 

A subset of our fiber customers in San Francisco is currently experiencing a signal-no-surf outage. Our engineering team is working to restore service as quickly as possible. An update will be made when service is restored.

 

Update: The repairs are done and service should be restored. If you’re still experiencing trouble please power cycle your ONT and if that doesn’t restore service please contact our support at 855-394-0100

Legacy DSL outage in Santa Rosa




03/08/2019

We’re currently experiencing an outage on our Legacy services in the Santa Rosa area. Estimated time of repair is by 2:30 pm today. We’re sorry for the inconvenience this may be causing. An update will be provided when the outage is confirmed clear.

 

Update: We’re sorry to report the outage repair is taking longer than expected and the new ETR is by 2:30pm Monday.

Phone Switch Maintenance




Tonight 3/07/2019 at 11:59 PM we will be performing maintenance on our
phone switch. No service interruptions is expected as a result of this maintenance. The
window for this maintenance is 1 hour.

 

~Network Engineering

Update: 12:35 AM Maintenance is complete.