Tomorrow night (10/22) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update(10:55pm): Tonight’s core maintenance has been canceled due to unforeseen circumstances.
Tomorrow night (10/21) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update(1:25am): Maintenance complete
Tomorrow night (10/20) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update 10/21 12:05AM: This maintenance is being rescheduled for 10/22/20 starting at 11:59PM
Tomorrow (10/20/20), starting at 11:59 PM, we will be performing intrusive voice maintenance on equipment serving customers in the Berkeley area. Some customers will experience a brief service interruption while we perform this work.
The expected down time is about 20 minutes while the equipment reboots. The maintenance window will be 4 hours.
Update(12:41am): Maintenance complete
Tuesday, October 20, starting at 11:59pm, we will be performing maintenance on Fusion Fiber circuits in the Burlingame and San Bruno areas. Some customers may experience up to 10 minutes of service interruption. Maintenance window is 4 hours.
-Network Engineering
Update (10/20/2020 – 2:43am) Maintenance completed successfully. The service interruption was extended for a subset of customers due to an issue with the dhcp server. Voice services were unaffected by this work. If your data (web browsing, email, streaming, etc.) is not working, try a reboot of your router. If that fails, contact customer support at 1-855-394-0100 or email support@sonic.com or request a text via https://www.sonic.com/support_sms_request
Tonight (10/19/2020) at 11:59pm we will be performing intrusive maintenance on the last portions of our San Francisco Fusion Fiber network in the Sunset & Mission districts. There will be an expected period of up to 30 minutes of total connectivity interruptions as subscriber devices reconnect to the network during this operation. The maintenance window is 4 hours.
Update 1:28p: Our technician was able to complete their work on site. At this point all services should be restored.
Update 9:33a: We are still working to restore service. A new completion time will be provided as soon as possible.
Update 7:38a: Technician should be on site and work completed within 2 hours.
Update: 7:34a: We have isolated the issue to failed equipment. A technician is being dispatched to the Reseda central office to perform work. ETA will be posted shortly
We are currently experiencing an outage in the Reseda, CA area affecting copper services. We are currently investigating the cause of the issue and will provide an update shortly.
-Network Engineering
Update: 1:57AM Maintenance successfully completed.
Tonight, 10-15-20 starting at 11:59pm, we will be performing maintenance on core equipment. No customer impact is expected. This maintenance window is 4 hours.
-Network Engineering
Update: 1:00AM Maintenance successfully completed.
Tonight (10/14) at 11:59PM , we will be performing maintenance on core routing equipment that is part of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update (10/14/2020 – 2:20am) Maintenance completed successfully. Voice services were unaffected by this work. If your data (web browsing, email, streaming, etc.) is not working, try a reboot of your router. If that fails, contact customer support at 1-855-394-0100 or email support@sonic.com or request a text via https://www.sonic.com/support_sms_request
Tonight (10/13/2020) at 11:59pm we will be performing intrusive maintenance on a portion of our San Francisco Fusion Fiber network in the Mission & Richmond districts. There will be an expected period of up to 30 minutes of total connectivity interruptions as subscriber devices reconnect to the network during this operation. The maintenance window is 4 hours.