Sonic Support Closing Early 12/6/2019

Sonic Support will be closing early this Friday, 12/6/2019, at 5pm for our annual Staff Holiday Party.

Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.

Support will return Saturday 12/7/2019 to our normal working hours, 8am to 10pm.

-Dan & Support

Santa Rosa/Healdsburg/Berkeley/Albany – Intrusive Maintenance for Fusion and Flexlink Copper Services

Update(12:42AM): Maintenance has been successfully completed.

 

Thursday, December 5, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Santa Rosa, Healdsburg, Berkeley, and Albany. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 3 hours.

-Network Engineering

System Maintenance

Update: As of 12:10am maintenance is complete and all systems are in good working order.

Beginning at midnight tonight System Operations will be performing maintenance on various servers, including the shell server. Expected downtime for each system is brief, and operations should be completed within one hour.

Shell Server Maintenance

Tonight at midnight System Operations will perform maintenance to the shell server. Downtime for this operation should only last a few minutes. An update will be posted here once maintenance is complete.

Update: Maintenance was inadvertently completed early. We apologize for the inconvenience.

Sonic Technical Support closed 2pm – 3:15pm 11/22/2019

Sonic Technical Support will be temporarily closed tomorrow, 11/22/2019, from 2pm to 3:15pm for extended staff training.

We apologize for the inconvenience. Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.

-Dan & Support

Northern California Fiber DIA-SSE Maintenance

Update(12:45AM): Maintenance has been successfully completed.

Next Monday (11/25) at 11:59PM, we will be performing upgrades on equipment serving all Sonic enterprise Fiber DIA-SSE customers in Northern California. Connectivity will be impacted during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our maintenance.

-Network Engineering

Phone Switch Maintenance

Update(4:30AM): Maintenance has been successfully completed.

Tomorrow night 11/21/2019 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions is expected as a result of this maintenance.  The window for this maintenance is 2 hours.

~Network Engineering

System Maintenance

Update: Maintenance complete.

Tonight beginning at 11pm we will be performing upgrades to multiple systems including webmail and our vpn server.  Any downtime should be minimal and we expect to complete the maintenance within 2 hours.

Sonoma County Business Park Fiber Intrusive Maintenance

Update(2:28am): Maintenance complete

Wednesday, November 20, starting at 11:59pm, we will be performing intrusive maintenance on equipment serving a subset of Business Park Fiber customers in Sonoma County. Affected customers are expected to experience between one and three service outages of up to 25 minutes. This maintenance window is 4 hours.

-Network Engineering