Phone Switch Maintenance

Update: 1:20 AM Maintenance is completed

Tonight 1/23/2020 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions is expected as a result of this maintenance.  The window for this maintenance is 2 hours.

~Network Engineering

Phone Switch Maintenance

Update: 12:20 AM Maintenance completed

Tonight 1/22/2020 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions is expected as a result of this maintenance.  The window for this maintenance is 2 hours.

~Network Engineering

Emergency Commportal Maintenance

Update 11:02 AM Reboot is complete commportal.sonic.net is available

In just a few minutes we are restarting the commportal server. commportal.sonic.net will be unavailable while the server is rebooting this will take 5 to 40 minutes.

 

~Network Engineering

Los Angeles – Sonic Core Router Maintenance

Update: This maintenance is being canceled, as all necessary work was completed last night.

Wednesday, January 22, starting at 11:59pm, we will be performing maintenance on core equipment in the Los Angeles Sonic network. No customer impact is expected. This maintenance window is 4 hours.

-Network Engineering

Emergency Phone Switch Maintenance

Update: 12:25 AM Maintenance completed.

Tonight 1/21/2020 at 11:59 PM we will be performing emergency maintenance on our phone switch. No service interruptions is expected as a result of this maintenance.  The window for this maintenance is 2 hours.

~Network Engineering

Los Angeles – Sonic Core Router Maintenance

Update: 1:51AM – Maintenance successfully completed.

Tuesday, January 21, starting at 11:59pm, we will be performing maintenance on core equipment in the Los Angeles Sonic network. No customer impact is expected. This maintenance window is 4 hours.

-Network Engineering

Davis – Fusion and FlexLink Intrusive Maintenance

Update 1:48AM: This maintenance has been completed.

Today at 11:59PM, we will be performing intrusive maintenance to replace equipment serving a subset of customers in Davis. The expected down time is about 45 minutes while we replace the equipment. The maintenance window will be 2 hours.

– Network Engineering

Emergency Maintenance in Davis

Update 8:47 AM We believe service to be restored at this time.  The replacement device also had a defect in it, but we were able to work around the issue.  We will have to go back out and replace the new device Monday night for network integrity.

Update: 5:50 AM We are still working on getting this resolved.

Update: 4:00 AM Still working on getting the new equipment up and running.

Update: 2:50 AM Technician is on site and working on replacing equipment.

Update: 12:35 AM. The equipment has failed and we are dispatching out to replace it. We hope to have service restored in the next two hours.

Tonight 1/16/2020 at 11:59 PM we will be preforming emergency maintenance on equipment serving a subset of customers in Davis. We expect the down time of 15 minutes or less in a two hour maintenance window.

 

~Network Engineering

System Maintenance

Starting at 10pm tonight System Operations will conduct planned maintenance on a host serving bandwidth graphs for certain legacy products. This will impact specific applications that display graphs for those legacy products – no other impact is expected. Total downtime should be approximately one hour.

System Maintenance

Update: Maintenance complete.

Tonight beginning at 10pm we will be performing maintenance on a multitude of servers inculding our custom hosting platform as well as members tools.  Any downtime should be very brief and we expect to complete the maintenance within 1 hour.