System Maintenance

UPDATE: Maintenance complete

Tonight starting at 10pm we will be performing system updates to some customer facinrg systems, including:

  • IMAP/POP3
  • Webmail
  • Membertools

We don’t expect any noticable interuptions to those services.

-SOC

Sonic Holiday Schedule

Sonic Support will be closing early at 5pm on Thanksgiving, 11/28. The Network Operations team will be open in a reduced capacity and focusing on urgent and critical issues. Billing and Inside Sales will be closed the entire day. Sonic Support, Inside Sales, and Network Operations return at 8am on 11/29. Billing returns at 8am on Monday, 12/02.

Have a happy holiday!

Phone Switch Maintenance

Update: 2:57 AM Maintenance is completed

November 21st, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 5 hours.
~Network Engineering

Phone Switch Maintenance

Update: 1:52 AM Maintenance is complete

November 20th, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 5 hours.
~Network Engineering

Phone Switch Maintenance

Update: 3:11 AM Maintenance is complete.

November 13th, at 2:00 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 3 hours.
~Network Engineering

Phone Switch Maintenance

Update: 3:14 AM Maintenance is complete.

October 17th, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 5 hours.

~Network Engineering

Phone Switch Maintenance

Update: 4:05 AM Maintenance is complete.

October 16th, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 5 hours.
~Network Engineering

Systems Maintenance

Update: 11:48pm Maintenance Complete

Tonight (October 2nd) at 10pm PST, we will be performing maintenance on the following services:

– Webmail
– VPN

This process should take no more than one hour and may cause any open connections or sessions to briefly disconnect as systems are rebooted. Thank you for your patience.

— Joe M @ Sonic System Operations

Phone Switch Maintenance

Update: 3:30 AM Maintenance has been completed.

October 3rd, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.

 

~Network Engineering

OpenVPN outage

We are currently experiencing an outage with our OpenVPN service.  Customers may wish to temporarily switch to beta.vpn.sonic.net for the time being.

Update: fixes to back-end services are in place and being monitored.  The OpenVPN service appears stable.