We will be performing maintenance on our call data records system Friday, August 28th at 2pm Pacific. This is expected to take 2–4 hours. During this period, the voice usage tool in Sonic Member Tools (used to view voice calls) will be unavailable.

Our email-based support system is currently experiencing issues, and we’re working to fix it. We expect this to be resolved within a few hours.

If you’ve sent a support request to support@sonic.net in the last few hours, please be aware that responses may be delayed, or your email may not have gone through correctly. We’ll do our best to recover and respond to all affected requests, but if you’re concerned yours may have been affected, please resend it once we’ve confirmed here that the issue is resolved.

Update: Email based support is now functioning again.

Sonic will be retiring all domain based web hosting services on January 15, 2027.

This decision was made after careful consideration and is based on long standing changes in the web hosting market and Sonic’s continued narrowed focus on expanding our fiber optic network.  All affected customers have been notified and will continue to be receive warnings as the final date approaches.  We encourage customers to migrate any hosting services to a new provider quickly rather than running out the clock and waiting until the last minute.  And, if you’re not actually using the hosting service in the first place, we encourage you to log into the member tools and turn it of now.  If you have any questions, please don’t hesitate to contact support or post in the forums.

Sincerely, Eli, Kelsey, and the entire Sonic Team

An update this morning for https://webmail.sonic.net introduced a bug which caused some users to not be able to login to their webmail from ~5:45am to 8am.  This bug was only reproducible on some clients.

After investigating the cause, an update for tomorrow morning (July 7th, 2026) is planned for reproducing and fixing the root cause.

– The Sonic Systems team

Sonic Technical Support will close early at 5 PM on Saturday, July 4th. We will return to our regular 6 AM to 10 PM PT operating hours on Sunday, July 5th.

Our Network Operations team will remain available for our enterprise, dedicated circuit, and colocated customers.

The Billing and Consumer Sales teams will be closed on Saturday, July 4th for the holiday. Consumer sales will return to normal operating hours on Sunday, July 5th and Billing will reopen on Monday, July 6th.

Update: Work is complete as of 6/23/26

Over the next day or so, Sonic Operations will be updating the OS for mirrors.sonic.net in place. This will result in periodic outages as services (and the server itself) will need to be restarted.

An update will be posted here once work is complete.

UPDATE: We have restored OpenVPN service as of 3:00pm PST. Please contact our Support team if you are still experiencing trouble with our VPN service.

Starting approximately 1:00pm PST, our Operations team was alerted to new connections to our VPN service failing. We are currently investigating the cause and working on a solution. We will post an update once the service is back to normal.

— Joe M
Sonic System Operations

Update 6/11 2:32am: This maintenance is now complete.

On June 10th, starting at 11:59pm, we will be performing maintenance on equipment serving the edge of the Sonic network. Customers may experience moments of routing instability, however, no connectivity interruption is expected. This maintenance window is 4 hours.

– Network Engineering

On June 2nd, 2026 our Operations team discovered that emails sent directly from customer Web Hosting sites were being rejected before leaving our network. Over the next 24 hours, we identified and fixed the related firewall and DNS settings to restore service. Per our outbound email logs, we expect most outbound emails from customer websites were rejected between 3:30pm on May 13th, 2026 and 11:00pm on June 3rd, 2026. All systems are confirmed working at this time. If you suspect or know of any problems with email for your Web Hosting service(s), please reach out to our Customer Support team.

— Joe M
System Operations

Tonight (5/7/2026) beginning at 11pm PST System Operations will conduct maintenance and updates on numerous systems including but not limited to email, VPN and Member Tools. Downtime for each individual system is expected to be brief, and the  maintenance operation is expected to run for roughly one hour.

An update will be posted here once maintenance is complete.

Update: Maintenance complete