Healdsburg Services Down

Update: 10:03pm. Residential services are NOT affected. This is affecting a small subset of Enterprise users which have been contacted directly.

As of approximately 9:20 pm this evening (2/26/21) the serving equipment in the central office for our Healdsburg Fusion DSL customers (data and voice) went unreachable. We have a technician with a replacement assigned to the job and we will post updates for status shortly.

Berkeley – Fusion Fiber Maintenance

Update 12:20AM: Due to unforeseen circumstances, tonight’s maintenance has been canceled.

On 3/1/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in Berkeley. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.

-Network Engineering

Phone Switch Maintenance

Update: 3:28 AM Maintenance is completed.

February 25th at 3:00 AM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance.  The window for this maintenance is 2 hours.

~Network Engineering

San Francisco – Fusion Fiber Intrusive Maintenance

Update 2/24/21 @ 4:10 AM – Maintenance concluded at 3:58 AM with all affected equipment back fully in service.

Tomorrow night (2/24/21), starting at 2:00 AM, a small subset of customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 4 hours.

– Network Engineering

Albany, Brentwood – Fusion Fiber Intrusive Maintenance

Update 2/23/21 3:18AM: This work is now complete.

Tomorrow night (2/23/21), starting at 2:00 AM, a small subset of customers in the Albany and Brentwood areas will experience a brief service interruption while we perform some maintenance. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 4 hours.

– Network Engineering

Albany – Fusion Fiber Maintenance

Update 2:30am – This maintenance has been completed

On 2/18/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in the Albany area. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.

-Network Engineering

Santa Rosa Datacenter Maintenance

Update(5:28AM): This maintenance is complete. Some colo customers experienced a period of routing instability towards a number of network destinations, with the remainder of services unaffected.
Beginning at 2am on Friday, February 19th, we will be making routing adjustments with equipment that is responsible for connecting a majority of our Santa Rosa datacenter to external networks. There will be some customer noticiable network instability over the course of this operation. The maintenance window will be 2 hours.

Berkeley, Oakland, Emeryville – Fusion Fiber Intrusive Maintenance

Update 2/18/21 3:08AM: This work is now complete.

Tomorrow night (2/18/21), starting at 2:00 AM, a small subset of customers in the Berkeley, Oakland, and Emeryville areas will experience a brief service interruption while we perform some maintenance. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 4 hours.

– Network Engineering

San Francisco, Petaluma, Burlingame – Fusion Fiber Intrusive Maintenance

Update 2/17/21 3:09AM: This work is now complete.

Tomorrow night (2/17/21), starting at 2:00 AM, a small subset of customers in the San Francisco, Petaluma, and Burlingame areas will experience a brief service interruption while we perform some maintenance. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 4 hours.

– Network Engineering