System Maintenance

UPDATE: 11pm: Update completed.

On Monday, February 12th, starting at 9:30pm, we’ll be performing updates on the storage system used by email, voicemail, shell, and some of our websites. We don’t anticipate any downtime. These updates are expected to take 2 hours.

-SOC

Commportal access

Update: 12:56 PM Access to commportal.sonic.net has been restored.

We are currently experiencing an issue while logging into Commportal. We are working with our vendor to resolve the issue as quickly as possible.

– Network Engineering

Oakland – Fiber Intrusive Maintenance

Update(12:15AM) This maintenance is now complete

Thursday 1/25/2024 at 11:59 PM we will be conducting maintenance affecting a small subset of Fiber customers in the Oakland area. Estimated downtime is 45 minutes while we upgrade a piece of equipment. The maintenance window is 3 hours.

– Network Engineering

VPN Beta Planned Maintenance

Further Update: unfortunately users will need to log on to the web interface new system (here) to download a new VPN profile and use that in their client configuration.

Update: Work is now complete

Tomorrow, 1/17/2024 beginning at 11:30am we will be moving beta.vpn.sonic.net to a new server. This will temporarily cause all users of the current beta Sonic VPN to lose access – users of our regular VPN cluster will not be impacted.

Total maintenance time is expected to be less than half an hour. However, DNS propagation changes may cause delays beyond that window. An update will be posted here once maintenance is complete.

Phone Switch Maintenance

Update: 5:06 AM Maintenance is completed.

Jan 16th, 2024, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. Access to commportal.sonic.net will be impacted during the maintenance window. The window for this maintenance is 6 hours.
~Network Engineering

Phone Switch Maintenance

Update: This maintenance has been postpone.

Jan 10th, 2024, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. Access to commportal.sonic.net will be impacted during the maintenance window. The window for this maintenance is 6 hours.
~Network Engineering

Northern California Fiber Maintenance

Update 12:49a: This maintenance is now complete.

Thursday 1/11 starting at 11:59pm, we will be performing vendor upgrades for equipment serving subsets of our Sonic fiber customers in Northern California. Expected service interruption will be 5-10 minutes while equipment reloads. The maintenance window is until 4am. An update to this MOTD will be provided when the work is completed.

-Network Engineering

Northern California Fiber Maintenance

Update 3:47a: We will be engaging our vendor on why our DHCP server failed to perform as expected. If you are having connectivity issues please reboot your ONT and router. If problems persist please contact support.

Update 2:52a: We are still working to get the DHCP server for the Berkeley area up to full capacity. If you are experiencing an outage please reboot your ONT and router.

Update 1:39a: Maintenance is complete in most areas. We are currently investigating a DHCP issue in the Berkeley area which is causing service restoral for that area to take much longer than expected.

Wednesday 1/10 starting at 11:59pm, we will be performing vendor upgrades for equipment serving subsets of our Fiber customers in Northern California. Expected service interruption will be 5-10 minutes while equipment reloads. The maintenance window is until 4am. An update to this MOTD will be provided when the work is completed.

-Network Engineering

DKIM Signing Outbound Email

We began signing outbound mail flows for sonic.net and list.sonic.net several weeks ago and have started to sign all customer owned domains this morning. This should be seamless for most customers, however, in some cases you may receive special instructions from us in order to enable it for your domains. Having aligned DKIM and SPF has become increasingly important to ensure reliable email delivery, especially into large providers like Gmail, Yahoo and Microsoft. We have chosen not to add DMARC records to customer domains at this time.

Please note, that if you use a third-party service provider such as Mailchimp, Constant Contact, Salesforce or Shopify to send email from either your sonic.net or hosted domain you will most likely need to take action to ensure this email will continue to be delivered as expected. Importantly, you will not be able to send mail through a third-party service from a “@sonic.net” address. (These messages can, of course, have a reply-to to your “@sonic.net” address.) If you do use a third-party service, you will need to work with their customer service to ensure your mail flows will not be affected.

Please direct any questions or comments to https://forums.sonic.net

Phone Switch Maintenance

Jan 4rd, 2024, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. Access to commportal.sonic.net will be impacted during the maintenance window. The window for this maintenance is 6 hours.
~Network Engineering