Additional Sonic Telecom Hardware Replacement – Downtown Oakland

Tomorrow (Tues 12/11/18) at 11:59PM, we will be performing intrusive maintenance on hardware serving Sonic customers in downtown Oakland. Customer connectivity will be impacted for the duration of this work. The maintenance window will last until 3AM, but we expect work to conclude much sooner.

Update: The maintenance date was posted incorrectly and has been updated to 12/11/18

-Network Engineering

System Maintenance

Tonight at 10:30pm we will be performing upgrades to systems including custom hosting containers and members tools. The expected downtime should be brief and we expect to complete the maintenance within 2 hours.

Sonic Tech Support Phone Outage

10/7/18 1:30PM – We are presently experiencing issues with our office PBX preventing our tech support from taking customer calls.  The problem is being investigated and we will update with more info ASAP. Thank you for your patience.

-Sonic NOC

 

Update 2:50pm – Issue has been resolved, phone service has been restored.

Thank you for your patience.

Small outage in Lafayette

Currently experiencing a small Fusion DSL outage in Lafayette CA. No estimated repair time as of yet.

 

12/7/18 9:10 AM

 

UPDATE

Outage has been cleared as of  9:14

If you are experiencing continued issues please give our Support team a call.

Fusion Fiber Maintenance – Sunset District San Francisco

Tonight at 11:59PM we will performing additional maintenance on a subset of Fusion Fiber customers located in San Francisco’s Sunset District. Minimal to no customer impact is expected with tonight’s work, but a brief service interruption is possible.  An update will be provided with maintenance is concluded.

-Network Engineering

 

2:30AM – Due to unforeseen circumstances, this maintenance has been canceled.

Sonic Telecom Hardware Replacement – Downtown Oakland

Tonight at 11:59PM, we will be performing intrusive maintenance on hardware serving Sonic customers in downtown Oakland. Customer connectivity will be impacted for the duration of this work. The maintenance window will last until 3AM, but we expect work to conclude much sooner.

-Network Engineering

Update: As of 3:00AM Maintenance has been completed for the night.

Server Infrastructure Maintenance

Tonight, December 5, starting at 11pm, we will be performing non-intrusive maintenance on internal network infrastructure. There is no expected service interruption, and this maintenance window is two hours.

Update(12:30am): Maintenance completed as planned

Network Engineering

Santa Rosa Fusion DSL and FlexLink Maintenance

Tuesday, December 4, starting at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion DSL and FlexLink products in the Santa Rosa area. Approximate expected customer downtime is 30 minutes or less.

Update: Maintenance complete. 12:20am

-Network Engineering

System Maintenance

Update: Maintenance complete.

Tonight starting at 11pm we will be updating various systems which may result in downtime for some services including some areas within member tools and the VPN server.  Any service downtime should be brief, and we expect to complete the maintenance within 2-3 hours.