UPDATE: Maintenance complete
Tonight starting at 10pm we will be performing system updates to some customer facinrg systems, including:
- IMAP/POP3
- Webmail
- Membertools
We don’t expect any noticable interuptions to those services.
-SOC
Sonic Holiday Schedule
Sonic Support will be closing early at 5pm on Thanksgiving, 11/28. The Network Operations team will be open in a reduced capacity and focusing on urgent and critical issues. Billing and Inside Sales will be closed the entire day. Sonic Support, Inside Sales, and Network Operations return at 8am on 11/29. Billing returns at 8am on Monday, 12/02.
Have a happy holiday!
Phone Switch Maintenance
Update: 2:57 AM Maintenance is completed
November 21st, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 5 hours.
~Network Engineering
Phone Switch Maintenance
Update: 1:52 AM Maintenance is complete
November 20th, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 5 hours.
~Network Engineering
Phone Switch Maintenance
Update: 3:11 AM Maintenance is complete.
November 13th, at 2:00 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 3 hours.
~Network Engineering
Phone Switch Maintenance
Update: 3:14 AM Maintenance is complete.
October 17th, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 5 hours.
~Network Engineering
Phone Switch Maintenance
Update: 4:05 AM Maintenance is complete.
October 16th, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 5 hours.
~Network Engineering
Systems Maintenance
Update: 11:48pm Maintenance Complete
Tonight (October 2nd) at 10pm PST, we will be performing maintenance on the following services:
– Webmail
– VPN
This process should take no more than one hour and may cause any open connections or sessions to briefly disconnect as systems are rebooted. Thank you for your patience.
— Joe M @ Sonic System Operations
Phone Switch Maintenance
Update: 3:30 AM Maintenance has been completed.
October 3rd, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
OpenVPN outage
We are currently experiencing an outage with our OpenVPN service. Customers may wish to temporarily switch to beta.vpn.sonic.net for the time being.
Update: fixes to back-end services are in place and being monitored. The OpenVPN service appears stable.