Santa Rosa – Fusion/FlexLink Intrusive Maintenance

Beginning tonight at midnight we will be performing software upgrades on equipment serving Fusion and FlexLink customers in Santa Rosa. The maintenance window for this procedure is 12:00AM-6:00AM however expected downtime for customers is around 15 minutes.

  • Network Engineering

System Maintenance

Starting at 11:59pm this evening, SOC will be running updates on multiple customer facing systems. The following services may experience brief outages during the maintenance window:

  • VPN
  • FTP
  • Customer SQL databases
  • Webmail
  • Faxline
  • Member Tools
  • Forums
  • Sonic.com
  • Wiki
  • Fusionbroadband.com

This post will be updated when the maintenance is complete.

-SOC

San Francisco – Fusion Fiber Maintenance

Update (12:49AM): Maintenance complete

Tonight at midnight, we will be rebooting a piece of equipment that will affect a very small subset of customers in the San Francisco area.  Expected downtime is 10-15 minutes.

-Network Engineering

Update: The maintenance was complete at 12:30am

System Maintenance

Update: Maintenance complete.

Tonight at 11:59 pm we will be running a maintenance window to apply updates to servers running Webmail and Customer SQL Databases.  Users may see brief interruptions as services are restarted; We expect the maintenance to be completed within 1 hour.

San Francisco – Fusion Fiber Maintenance

Starting tonight at midnight (9/7/2017), we will be performing maintenance affecting a very small subset of customers in the San Francisco area.  The maintenance window is 1 hour with expected customer downtime of 30 minutes.

-Network Engineering

Update(12:45) – The maintenance window has been extended for another hour.

Update(1:56am) – Maintenance is now complete

-Brandon

 

Phone Switch Maintenance

Update: 12:25 am  Maintenance is completed

 

At 12:00 am tonight we will be doing maintenance on our phone switch. Access to voice mail, Sonic Communicator and Commportal will be unavailable during the maintenance window. Expect time to complete the maintenance is 30 minutes.

 

~Network Engineering

 

 

Northern California Legacy DSL Outage

A subset of customers in the northern California area may be experiencing issues with their DSL connection.  We are working with our vendor to get the issue resolved.  No ETR at this time.

-Brandon

update(2:08am) Service is no restored.

System Maintenance

Update: Maintenance complete

Starting at 11:59pm this evening, SOC will be running updates to multiple customer facing services. The following may experience hiccups during the maintenance window:

  • Webmail interfaces
  • Membertools
  • Forums
  • Sonic.com
  • Wiki.sonic.net

This post will be updated when the maintenance is complete.

-SOC

San Francisco Fiber Maintenance

Tuesday night, starting at midnight, we will be performing maintenance on power facilities serving a subset of fiber subscribers in San Francisco. No customer impact is expected.

-Network Operations

Update(1:04pm) – This maintenance has been moved to tonight, 8/23/2017.