Starting at 11:59pm this evening, SOC will be running updates on multiple customer facing systems. The following services may experience brief outages during the maintenance window:
This post will be updated when the maintenance is complete.
-SOC
Update (12:49AM): Maintenance complete
Tonight at midnight, we will be rebooting a piece of equipment that will affect a very small subset of customers in the San Francisco area. Expected downtime is 10-15 minutes.
-Network Engineering
Update: The maintenance was complete at 12:30am
Update: Maintenance complete.
Tonight at 11:59 pm we will be running a maintenance window to apply updates to servers running Webmail and Customer SQL Databases. Users may see brief interruptions as services are restarted; We expect the maintenance to be completed within 1 hour.
Starting tonight at midnight (9/7/2017), we will be performing maintenance affecting a very small subset of customers in the San Francisco area. The maintenance window is 1 hour with expected customer downtime of 30 minutes.
-Network Engineering
Update(12:45) – The maintenance window has been extended for another hour.
Update(1:56am) – Maintenance is now complete
-Brandon
Update: 12:25 am Maintenance is completed
At 12:00 am tonight we will be doing maintenance on our phone switch. Access to voice mail, Sonic Communicator and Commportal will be unavailable during the maintenance window. Expect time to complete the maintenance is 30 minutes.
~Network Engineering
Update (12:30AM): Maintenance complete.
Beginning tonight at midnight we will be performing software upgrades on equipment serving Fusion and FlexLink customers in the Cloverdale area. Expected downtime for affected customers is around 15 minutes.
A subset of customers in the northern California area may be experiencing issues with their DSL connection. We are working with our vendor to get the issue resolved. No ETR at this time.
-Brandon
update(2:08am) Service is no restored.
Update: Maintenance complete
Starting at 11:59pm this evening, SOC will be running updates to multiple customer facing services. The following may experience hiccups during the maintenance window:
This post will be updated when the maintenance is complete.
-SOC
Tuesday night, starting at midnight, we will be performing maintenance on power facilities serving a subset of fiber subscribers in San Francisco. No customer impact is expected.
-Network Operations
Update(1:04pm) – This maintenance has been moved to tonight, 8/23/2017.
Thursday night, at midnight, we will be proactively replacing hardware serving a subset of Fusion and FlexLink customers in the San Francisco, Alameda, Healdsburg, and Occidental areas. Expected downtime is less than 30 minutes.
-Network Operations