Update: Maintenance complete.
Tonight at 11:59pm we will be performing application maintenance to certain customer-facing systems. The following services may experience brief interruptions:
The maintenance window is expected to last half an hour.
-SOC
We will be doing maintenance on our phone switch tonight. This should not be service impacting.
~ Network Engineering
Update 12:40: Maintenance is complete.
Tonight at 11:59 pm we will be running a maintenance window to apply software updates to multiple customer facing systems. The following services may experience brief interruptions:
The maintenance window is expected to last 1 hour.
-SOC
Update (11:07am): We have discovered a provisioning issue after last night’s maintenance which resulted in the interruption if service for some legacy DSL customers. After resolving this issue services for all affected customers should be restored.
Update (9:56AM): Our engineering team is currently investigating a subset of legacy DSL customers in the Northern California area that lost connectivity after last nights maintenance. At this time we are investigate the cause of the outage. This notice will be updated as we continue our investigation.
Update(4:00AM): Maintenance complete
Beginning tonight at midnight we will be doing maintenance on equipment serving legacy DSL customers in Northern California. This maintenance window is open until 5am however individual circuit downtime shouldn’t be more than an hour or so.
UPDATE: Maintenance complete.
Tonight at 11:59 pm we will be running a maintenance window to apply software updates to multiple customer facing systems. The following services may experience brief interruptions:
The maintenance window is expected to last 1 hour.
-SOC
Update: This maintenance has been postponed until Wednesday night.
Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.
-Network Engineering
1:55PM – Update – Our vendor was able to repair the affected circuit and get traffic flowing again at about 1:30PM.
12:17PM – Update – We have narrowed the down the location of the failure and have dispatch requests open with the vendors involved. We are currently pending the outcome of those dispatches.
We are currently investigating an outage affecting legacy dsl customers in the Chico area. We are working with our vendors to determine the exact cause of the outage and will update this post when we have more information.
Early this morning we pushed a firmware upgrade for the Sonic Pace 5268AC modem / router to a small subset of customers in the Bay Area. This firmware upgrade, in some instances, necessitates the Pace 5268AC be factory reset to restore full functionality of the device. EDIT: This firmware upgrade was for Fusion DSL and Fiber, customers on Sonic FTTN did not receive the upgrade.
If you are using a Pace 5268AC from Sonic and are experiencing connectivity issues, particularly over WiFi, we recommend you factory reset the device. To factory reset the Pace 5268 locate the reset button on the back of the device then press & hold the button for 15 seconds. The device will then reboot and your connectivity should be restored. NOTE: Factory resetting the 5268AC will result in the loss of any custom settings that will need to be reconfigured manually.
If after factory resetting the device you are still experiencing connectivity issues please reach out to our Support team.
Support is available every day 8am to 10pm and can be reached via phone at 888.766.4233, via SMS at 707.800.4624 and via email at support@sonic.net
Update (1:57AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Rohnert Park. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
Update: Maintenance complete at 12:15am.
Beginning tonight at midnight, we will be performing minor, non-service impacting configuration changes to hardware serving Fusion Fiber customers across our Northern California telecom network. There is no expected downtime for this work.
-Network Engineering