Tonight at 11:59 PM the Sonic Member Tools (https://members.sonic.net/) will be unavailable for a brief period of time while software upgrades are installed.
The maintenance window is 1 hour, but we expect no more than 20 minutes of down time. During this time, functions such as bill pay, Graymail management, and voice tools will be unavailable.
-System Operations
Tonight at 11:59PM, we will be performing intrusive maintenance on hardware serving Sonic customers in northeastern Santa Rosa. Customer connectivity will be impacted for the duration of this work. The maintenance window will last until 3AM, but we expect work to conclude much sooner.
-Network Engineering
Tonight at 11:00pm we will be rebooting the VPN server. The expected downtime should be brief and we expect to complete all maintenance within 1 hour. Thank you.
Starting at 1PM PST on Saturday, November 10th, maintenance work will be performed on the DNS cluster in San Jose. The maintenance window is four hours with no expected customer impact.
Update: As of 11:05PM we believe we have identified and mitigated a router bug causing the issue. We will troubleshoot further with our vendor to ensure the situation does not repeat.
Starting around 6:30PM this evening, a subset of business and residential copper served customers in San Francisco may be seeing short bursts of packet loss approximately every 30 minutes. We are currently working to diagnose the cause and will provide update upon resolution.
-Network Engineering
Tonight at 11:59 pm we will be updating our EV SSL certificates. After the update is complete, our extended verification “Green Bar” will change from Sonic (Sonic.net, INC) to Sonic (Sonic.net, LLC).
-SOC
Update: Maintenance complete.
This evening at 10pm we will be performing maintenance on our Commportal services. Any interruptions are expected to be brief, and this post will be updated once maintenance is complete.
-Sonic Operations
Update: Maintenance is complete for this evening, though an additional maintenance window is planned and will be announced later this week.
This evening at 10pm we will be performing maintenance on our Commportal services, and during this maintenance users may see interruptions. Maintenance is expected to be brief and we will update this post when it is complete.
-Sonic Operations
Tonight at 11:59pm we will be renewing and updating the SSL certificate for mail.sonic.net. This should cause no interruption to service, however mail clients may require you to accept the new certificate when sending mail the first time after the update.
-SOC
Tonight at 11:59 we will be performing maintenance on our phone switch. The expected maintenance window is 4 hours with no service interruptions.
~Network Engineering
Update: 3:10 AM Maintenance completed