Tuesday, 12/6/2022 at 11:59 PM we will be enabling native IPv6 support in Healdsburg and Petaluma for our fiber customers. This will be deployed in a dual-stack configuration that supports the IA-PD standard. Our SmartRG and Eero rental devices are fully compatible and will work in their standard configuration. No customer impact is expected. The maintenance window will be 4 hours.
– Network Engineering
Tonight beginning at 10pm we will be upgrading multiple systems, including our customer shell server cluster. Any service interruptions should be very brief, and we expect to complete the maintenance within 2 hours.
UPDATE:Maintenance complete.
Tonight starting at 11pm we will be performing system maintenance. The following services may experience brief interruptions:
Maintenance should be complete within the hour.
– SOC
Update 4:28 We believe people to be restored. If you are having difficulties please reach out to our support team for further assistance.
Update 4:05 Most people are restored. We are extending the window a little longer while we verify.
Update 1:30 AM: Due to complications with upgrades, outages will be longer than anticipated while we try to normalize traffic. We will update when we have more info.
Thursday (12/1/22), starting at 11:59 PM, a subset of residential and business customers in the Oakland area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering
Sonic Support will be closing early at 5:00pm on Thanksgiving. Support will return to our normal operating hours of 8:00am to 10:00pm on 11/25.
Have a happy holiday!
– Sonic Support Team
Update: Tonight’s maintenance has been postponed to a later date.
Thursday (11/17/22), starting at 11:59 PM, residential and business fiber customers in the Sebastopol area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes. The maintenance window will be 4 hours.
– Network Engineering
Update 2:46AM: This maintenance is now complete.
Thursday (11/10/22) evening, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Sonic Business Fiber customers in Santa Rosa. The expected down time is approximately 30 minutes. The maintenance window is 4 hours.
– Network Engineering
Update 4:33AM: This maintenance is now complete.
Tuesday (11/8/22) evening, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Sonic Business Fiber customers in Santa Rosa. The expected down time is approximately 30 minutes. The maintenance window is 4 hours.
– Network Engineering
Update(12:21) This maintenance is now complete, thanks.
Thursday (11/3/22), starting at 11:59 PM, residential and business fiber customers in the Sebastopol area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering
Update 11/4/22 2:06AM: This maintenance is now complete.
Update 2:10AM: This night op was partially completed. The remainder of the night op will continue at Thursday (11/3/22), starting at 11:59PM. The maintenance window will be 2 hours.
Wednesday (11/2/22) evening, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Sonic Business Fiber customers in Santa Rosa. The expected down time is approximately 30 minutes. The maintenance window is 2 hours.
– Network Engineering