System Maintenance

Update: Maintenance is complete.

Tonight at 11pm we will be conducting maintenance operations on a range of servers, which will impact briefly services including members tools and webmail.  This maintenance should be completed within 2 hours, and we will update this post once it is finished.

System Updates

Tonight at 11:59 pm we will be performing updates to a range of systems, including mail, member tools, and ovpn.sonic.net.  There will be brief interruptions to these services as systems are rebooted.  We expect to conclude the maintenance within 1-2 hours.

Update 1:09am: Maintenance complete.

Small Fiber Outage in San Francisco

We are currently experiencing a small area outage for some Fusion Fiber customers in San Francisco. Our Network Engineers are currently working on a resolution but there is no ETR at this moment.

 

Update 7:20PM: Repairs are currently in progress, still no ETR at this point.

Update 2, 10:51PM: Replacement of a section of damaged fiber cable is required. Cable replacement is expected to begin at 8:00am, causing up to 2 hours of down time for customers served by the damaged cable.

UPDATE 3: The issue is still ongoing. The repair looks to take a bit longer. We are going for an estimated repair time of about 3pm.

 

UPDATE 4: As of 3pm the issue is still on going but we are making progress. Will update this page when we have more information.

Update 5, 4:50PM: Repairs have been completed and service is restored. If you are still experiencing connectivity issues please reboot your devices and then reach out to Sonic Support.

Rescheduled Brentwood Fiber Maintenance

Monday night (July 2nd) starting at 11:59PM, we will be performing followup maintenance on hardware serving Fusion and FlexLink Fiber customers in the Brentwood area. The work should not be customer impacting and the maintenance window is 3 hours.

-Network Engineering

Update: 1:10AM, Maintenance has successfully been completed without incident.

Phone Switch Maintenance

Tonight starting at 11:59 PM we will be conducting maintenance on our phone switch. We do not expect any issues with call completion, however commportal will be unavailable for 5 to 10 minutes during this time. The expected maintenance window for this operation is 4 hours.
~Network Engineering

 

Update: 3:35 AM, Maintenance has been completed

Brentwood Fiber Maintenance

Tomorrow night (June 28th) starting at 11:59PM, we will be performing followup maintenance on hardware serving Fusion and FlexLink Fiber customers in the Brentwood area. The work should not be customer impacting and the maintenance window is 3 hours.

-Network Engineering

Update 12:25AM: This maintenance has been postponed for tonight.

Napa/Benicia – Fusion DSL/Flexlink Intrusive Maintenance

Tonight, starting at 11:59PM, a subset of customers in Napa and Benicia will experience a brief service interruption while we perform some maintenance. Expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 2 hours.

– Network Engineering

Flexlink Long Range Outage – Sebastopol

A small portion of our Flexlink Long Range customers are currently offline in the Sebastopol area. We have dispatched a technician to the CO to troubleshoot this issue. There is no ETR at this time.

-Sonic Network Operations

 

Update (8:44pm) Service is now restored.

Los Angeles Flexlink Maintence

Tonight, starting at 11:59PM, we will be performing maintenance on equipment that serves a subset of our Flexlink Ethernet customers based in Los Angeles. This window is scheduled for 2 hours. During this time, circuits may experience a brief interruption of service. This post will be updated once the maintenance is complete.

Los Angeles Flexlink Maintence

Tonight, starting at 11:59PM, we will be performing maintenance on equipment that serves a subset of our Flexlink Ethernet customers based in Los Angeles. This window is scheduled for 2 hours. During this time, circuits may experience a brief interruption of service. This post will be updated once the maintenance is complete.