Systems Maintenance

Tonight beginning at 10 PM PST we will be performing maintenance on our customer shell server.  We expect the downtime to be very brief and the maintenance should be completed within 1 hour.

VPN Maintenance

Update: Maintenance complete

Update: This maintenance has been rescheduled for November 30 (today) at 10 PM.

Tonight beginning at 10PM PST we will be applying upgrades to our customer VPN system.  Most clients will reconnect automatically and require no user interaction, and we expect the service downtime to be minimal.

Sonic Support Holiday Hours for 11/25/2021

Hello Sonic Customers!

We at Sonic hope you have a safe and relaxing holiday! Sonic Support will have modified hours for 11/25/2021. We will have our phone, sms(text messaging) and email support will be open between the hours of 8am-5pm.

Happy Gobble Gobble Day!

-Sonic Management.

Sebastopol – Fusion Intrusive Maintenance

Update 11/24/21 12:30AM: This maintenance is now complete.

Tomorrow night (11/23/21), starting at 11:59 PM, a small subset of customers in the Sebastopol area will experience a brief service interruption while we perform maintenance. The maintenance window will be 2 hours.

– Network Engineering

VPN Maintenance

Update: 10:08pm: Maintenance work complete.

Tonight beginning at 10pm we will be performing maintenance on the VPN cluster. Downtime for each node is expected to be brief and maintenance is expected to last less than half an hour.

Northern California Core Maintenance

Update 12:52AM: This work is now complete.

Tomorrow, 11/9/21, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.

We do not expect this work to cause any customer impact. The maintenance window is open until 4am.

-Network Engineering

Northern California Core Maintenance

Update 2:44AM: This work is now complete.

Tonight, 11/1/21, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.

We do not expect this work to cause any customer impact. The maintenance window is open until 4am.

-Network Engineering