Napa/Benicia – Fusion DSL/Flexlink Intrusive Maintenance

Tonight, starting at 11:59PM, a subset of customers in Napa and Benicia will experience a brief service interruption while we perform some maintenance. Expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 2 hours.

– Network Engineering

Flexlink Long Range Outage – Sebastopol

A small portion of our Flexlink Long Range customers are currently offline in the Sebastopol area. We have dispatched a technician to the CO to troubleshoot this issue. There is no ETR at this time.

-Sonic Network Operations

 

Update (8:44pm) Service is now restored.

Los Angeles Flexlink Maintence

Tonight, starting at 11:59PM, we will be performing maintenance on equipment that serves a subset of our Flexlink Ethernet customers based in Los Angeles. This window is scheduled for 2 hours. During this time, circuits may experience a brief interruption of service. This post will be updated once the maintenance is complete.

Los Angeles Flexlink Maintence

Tonight, starting at 11:59PM, we will be performing maintenance on equipment that serves a subset of our Flexlink Ethernet customers based in Los Angeles. This window is scheduled for 2 hours. During this time, circuits may experience a brief interruption of service. This post will be updated once the maintenance is complete.

Brentwood Fiber Intrusive Maintenance

Tomorrow night (June 12th) starting at 11:59PM, we will be performing maintenance on hardware serving Fusion and FlexLink Fiber customers in the Brentwood area. Though delicate in nature, we do not expect this work to be service impacting. The maintenance window is 2 hours.

-Network Engineering

1:30AM – This work has concluded for the night. Though not customer impacting, the operation was not fully successful, and a future maintenance window will be rescheduled soon.

San Francisco Collocation Power Maintenance

This Saturday (6/9) starting at 5AM, one of the San Francisco data centers we collocate equipment, will be performing a planned power maintenance. Although we have been assured by the colocation provider this work will be non-impactful, we have taken additional preparations to verify redundancy on all critical hardware, and will have a network engineer on site as a fail-safe.  The maintenance window officially extends until 6PM, and we will provide update when all work is completed.

– Network Engineering

(Update 8:12am) – We had a Power supply fail in a piece of our equipment during the first phase of the datacenter power maintenance.  We quickly swapped out the cabling to restore the unit.  Legacy DSL customers would have been impacted but service should now be restored.

 

Update(1:03pm) Power maintenance complete.

Support Weekly Meeting

Sonic Support will be closed from 2PM-3PM on Friday, 6/1/2018, for an extended weekly meeting.

Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.

Santa Rosa – Business Park Fiber Intrusive Maintenance

Tomorrow night (5/31) starting at 11:59PM, we will be performing maintenance on hardware serving our Business Park fiber customers in the Santa Rosa area. We do not expect this work to be service impacting for customers. The maintenance window is 1 hour.

– Network Engineering

Update: 1:50AM – Maintenance was completed by 1AM.

Santa Rosa – Fusion DSL/Flexlink Intrusive Maintenance

Tonight, starting at 11:59PM, a subset of customers in the Santa Rosa area will experience a brief service interruption while we perform some maintenance. Expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 2 hours.

Update: 12:49am – This maintenance is now complete.

– Network Engineering

Shell Server Outage

Starting at approximately 8am this morning the Sonic shell server experienced an outage. The system was brought back online at approximately 8:50am. Work is underway to determine a cause and subsequent solution for the issue.