Sunset District – Fiber Maintenance

Tomorrow (7/16/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Sunset district of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our work.

-Network Engineering

System Maintenance

Tonight beginning at 11pm we will be performing updates on various systems.  We expect downtime for any specific system to be brief and to complete the maintenance within 2 hours.

Sonic Telecom Core Maintenance

Update(2:50AM): Maintenance complete.

Tonight, July 10, starting at 11:59pm, we will be performing maintenance on core network equipment serving our telecom network. This includes Fusion and FlexLink Fiber/Copper services. No downtime is expected, however due to the nature of this maintenance subscribers may experience brief moments of routing instability. Maintenance window is 4 hours.

-Network Engineering

Sonic Telecom Core Maintenance

Update(2:40AM): Maintenance is complete.

Tonight, July 8, starting at 11:59pm, we will be performing maintenance on core network equipment serving our telecom network. This includes Fusion and FlexLink Fiber/Copper services. No downtime is expected, however due to the nature of this maintenance subscribers may experience brief moments of routing instability. Maintenance window is 4 hours.

-Network Engineering

System Maintenance

Update: This maintenance is complete.

Tonight beginning at 11pm we will be performing system updates on various systems.  We expect any downtime to be brief and to complete the maintenance within 2 hours.

Sonic Telecom Core Maintenance

Tonight, July 2, starting at 11:59pm, we will be performing maintenance on core equipment serving our telecom network. Maintenance window is 4 hours with no expected customer impact.

Update(1:28am): Maintenance is complete. Due to a configuration error, a subset of customers experienced up to a 5 minute service disruption.

-Network Engineering

System Maintenance

Update: Maintenance complete.

Tonight beginning at 11pm we will be applying system updates to various systems, including our VPN server, which will be rebooted.  We expect any downtime to be brief and to complete the maintenance within 1 hour.

Sonic Telecom Core Network Maintenance

Tonight, July 1, starting at 11:59pm, we will be performing maintenance on core network equipment serving our telecom network. We do not expect any customer impact during this time. Maintenance window is 4 hours.

Update(2:00am): Maintenance complete

-Network Engineering

San Francisco Fiber Maintenance

Tonight we will be performing maintenance affecting a small subset of customers on our Fiber infrastructure in The Sunset district of San Francisco. The maintenance will begin at 11:00pm and is expected to be complete by 6:00am tomorrow, 6/28.