System Maintenance

UPDATE:Maintenance complete.

Tonight starting at 11pm we will be performing system maintenance. The following services may experience brief interruptions:

  • IMAP/POP3
  • IPv6 Tunnels

Maintenance should be complete within the hour.

– SOC

Oakland Fiber Intrusive Maintenance

Update 4:28 We believe people to be restored.  If you are having difficulties please reach out to our support team for further assistance.

Update 4:05  Most people are restored.  We are extending the window a little longer while we verify.
Update 1:30 AM: Due to complications with upgrades, outages will be longer than anticipated while we try to normalize traffic.  We will update when we have more info.

Thursday (12/1/22), starting at 11:59 PM, a subset of residential and business customers in the Oakland area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.

– Network Engineering

Sebastopol Fiber Intrusive Maintenance

Update: Tonight’s maintenance has been postponed to a later date.

Thursday (11/17/22), starting at 11:59 PM, residential and business fiber customers in the Sebastopol area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes. The maintenance window will be 4 hours.
– Network Engineering

Santa Rosa – Sonic Business Fiber Intrusive Maintenance

Update 2:46AM: This maintenance is now complete.

Thursday (11/10/22) evening, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Sonic Business Fiber customers in Santa Rosa. The expected down time is approximately 30 minutes. The maintenance window is 4 hours.

– Network Engineering

Santa Rosa – Sonic Business Fiber Intrusive Maintenance

Update 4:33AM: This maintenance is now complete.

Tuesday (11/8/22) evening, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Sonic Business Fiber customers in Santa Rosa. The expected down time is approximately 30 minutes. The maintenance window is 4 hours.

– Network Engineering

Sebastopol Fiber Intrusive Maintenance

Update(12:21) This maintenance is now complete, thanks.

Thursday (11/3/22), starting at 11:59 PM, residential and business fiber customers in the Sebastopol area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering

Santa Rosa – Sonic Business Fiber Intrusive Maintenance

Update 11/4/22 2:06AM: This maintenance is now complete.

Update 2:10AM: This night op was partially completed. The remainder of the night op will continue at Thursday (11/3/22), starting at 11:59PM. The maintenance window will be 2 hours.

Wednesday (11/2/22) evening, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Sonic Business Fiber customers in Santa Rosa. The expected down time is approximately 30 minutes. The maintenance window is 2 hours.

– Network Engineering

Rohnert Park – Sonic Business Fiber Intrusive Maintenance

Update 12:46AM: This maintenance is now complete.

Monday (10/31/22) evening, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Sonic Business Fiber customers in Rohnert Park. The expected down time is approximately 30 minutes. The maintenance window is 2 hours.

– Network Engineering

Northern California Core Maintenance

Update: 1:38AM: This maintenance is now complete.

Tonight 10/27/22, starting at 11:59 PM, we will be performing maintenance on core routing equipment in our northern California network.

This work is not expected to impact any customer connectivity. The maintenance window is open until 4am.

-Network Engineering