Tomorrow (3/21/19) at 11:59PM, we will be performing upgrades on equipment serving Fusion Fiber customers in the Mission and Richmond districts of San Francisco. Connectivity will be impacted for customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes.
-Network Engineering
Today at 12:12 maintenance in one of our central offices caused a number of calls to drop. Traffic has moved to a back up route and voice traffic has been restored.
~Network Engineering
Tonight at 11:00pm we will be applying updates to various systems, including Member Tools, customer SQL databases, Webmail, as well as our VPN server. We expect any downtime to services to be brief and to complete the maintenance within 2 hours.
Tonight 3/18/2019 at 11:59 PM we will be performing maintenance on our
phone switch. No service interruptions is expected as a result of this maintenance. The window for this maintenance is 1 hour.
~Network Engineering
Update: 12:22 AM Maintenance is completed.
Tomorrow (3/14/19) at around 1:00PM, we will be removing decommissioned network hardware from a key facility. This work should not cause any customer impact, but given it’s proximity to other critical infrastructure, there is a nominal chance of unintended events. Our engineering team will be closely monitoring the procedure to ensure the work goes smoothly and quickly as possible.
-NOC Engineering
Tonight 3/13/2019 at 11:59 PM we will be performing maintenance on our phone switch.
No service interruptions is expected as a result of this maintenance. The
window for this maintenance is 1 hour.
~Network Engineering
Update: 12:20 AM Maintenance is complete.
This morning, starting at midnight, we performed hardware maintenance on a peering router in the core Sonic network. The maintenance was intended to have no customer impact, however due to a misconfigration, customers may have experienced intermittent connectivity towards some internal resources for up to 30 minutes.
-Network Engineering
This evening, March 9th, starting at around 10:05pm, equipment serving a subset of Legacy DSL subscribers experienced a port lockup. An emergency reboot of the affected equipment has restored all traffic. Customer down time was less than 25 minutes.
-Network Engineering
Tonight, March 8, starting at 11:59pm, we will be performing emergency maintenance on equipment serving a small subset of Fusion Fiber customers in Albany. Expected downtime is 10 minutes.
Update(12:13am): Maintenance complete, down time was less than 10 minutes
-Network Operations
03/08/2019
A subset of our fiber customers in San Francisco is currently experiencing a signal-no-surf outage. Our engineering team is working to restore service as quickly as possible. An update will be made when service is restored.
Update: The repairs are done and service should be restored. If you’re still experiencing trouble please power cycle your ONT and if that doesn’t restore service please contact our support at 855-394-0100