San Francisco – Fiber Intrusive Maintenance

Update 6/23/22 4:33A: This maintenance is now complete.

Thursday (6/23/22), starting at 2:00AM, a subset of customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

– Network Engineering

Instability with Phone Services

Update: 2:23pm – After working with our vendor, the Engineering team has been able to make progress on resolving the issue. At this point in time services appear stable and we’ll be monitoring the situation closely.

Update: 1:11pm – Cause of the symptoms has been identified and we are working steadily to resolve. Scope of the service impact has been confirmed to intermittently affect call completion (sending, receiving calls) as well.

Update: 11:18am – Reported symptoms include call transfers and call parks not functioning correctly, and line monitoring status. We have seen no reported issues thusfar with residential or small business phone services. This seems to be isolated to Enterprise/Sonic Business Phone. We are working with our vendors to resolve this. Updates to follow upon meaningful change in state or more information available.

 

Our Network Engineering team is currently investigating instability with phone services on the Sonic network. We’re working closely with our vendors to restore full functionality of our voice services. At present the full list of features impacted is unknown, more updates to come.

Windsor Outage

Update 2:03AM: The links towards Windsor have been holding stable and we believe that the issue has been resolved.

Today at 6/15/2022 1:23AM, we began experiencing intermittent network connectivity issues to Windsor. We are working to restore connectivity as quickly as possible and will update as more details become available.

– Sonic NOC

San Francisco – Fiber Intrusive Maintenance

Update 6/10/22 3:23A: This maintenance is now complete.

Tonight (6/9/22), starting at 11:59 PM, a small subset of customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 5 hours.

– Network Engineering

Santa Rosa – Emergency Fiber Intrusive Maintenance

Update 6/9/22 12:05A: This maintenance is now complete.

Tonight (6/8/22), starting at 11:59 PM, a small subset of customers in the Santa Rosa area will experience a brief service interruption while we repair an issue exposed by last night’s planned maintenance. The expected down time is 5-10 minutes. The maintenance window will be 5 hours.

– Network Engineering

San Francisco – Fiber Intrusive Maintenance

Update 6/9/22 5:05A: This maintenance is now complete

Tonight (6/8/22), starting at 11:59 PM, a subset of customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 5 hours.

– Network Engineering

Sebastopol, Santa Rosa, Healdsburg, and San Francisco – Fiber Intrusive Maintenance

Update 6/8/22 4:19A: Sebastopol, Santa Rosa, and Healdsburg maintenance has been completed. San Francisco maintenance will be rescheduled for a later date.

Tomorrow night(6/7/22), starting at 11:59 PM, a small subset of customers in the Sebastopol, Santa Rosa, Healdsburg, and San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 5 hours.

– Network Engineering

San Francisco – Enterprise Fiber Intrusive Maintenance

Update 5/27/22 5:02AM: This work is now complete.

Update 5/26/22: This maintenance has been canceled and will be rescheduled for 5/27/22, stating at 12:01AM.

On 5/26/22, starting at 12:01 AM, a few enterprise fiber customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

– Network Engineering

Brentwood – Fiber Intrusive Maintenance

Update 5/27/22 4:59AM: This maintenance is now complete.

On 5/27/22, starting at 2:00 AM, a small subset of fiber customers in the Brentwood area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.

– Network Engineering