Month: May 2000

Wed May 17 17:07:34 PDT 2000 — Thunder, our primary web server, has had problems with its operating system, causing downtime. We have replaced the kernel with the latest version, which has been running smoothly since yesterday. Hopefully the problem is solved. We are awaiting delivery of a new load-balancing switch, which we will use to test our new load-balancing configuration with our web servers. Once in place, the failure of a single web server will not affect customer web sites. -Scott

Tue May 16 11:48:08 PDT 2000 — Several users requested that we upgrade pine on bolt.sonic.net. Pine has been upgraded to V4.21 If you prefer the to use the older version of pine, you can do so by running pine3.96 instead of the pine command. Please report any issues with this new version of pine in news:sonic.help — Steve

Fri May 12 18:21:36 PDT 2000 — Our primary web server encountered software problems and had to be rebooted. Downtime was less than 10 minutes. – Eli

Fri May 12 14:12:09 PDT 2000 — Our Napa POP was not taking calls for about an hour until we reset the first network access server. It appears that the reset solved the issue and we are monitoring the location for any further trouble. -Dave and Eli

Thu May 11 12:37:26 PDT 2000 — The COVAD backhaul is back up, and fixed in record time considering that a fiber cut was involved. — Eli

Thu May 11 11:58:26 PDT 2000 — The COVAD backhaul cross-connect is down as a result of a fiber optic cut that affects all Covad connected customers from Covad’s San Francisco and San Jose NOC. This affects _all_ customers, not just Sonic.net customers, and Covad’s NOC is working as quickly as possible to resolve the situation. We have not been given an ETA on repairs, and will update the MOTD as soon as we get more information. – Eli

Thu May 11 11:33:10 PDT 2000 — Our COVAD dsl cross connect has just gone off-line. All COVAD dsl connected customers are down. We are working with hard with our vendors to bring the service back up as soon as possible. At the moment there is no ETA. -Kelsey and Eli

Mon May 8 12:17:38 PDT 2000 — Our shell server, bolt.sonic.net ran short on resources, and is currently returning some segmentation faults. We are currently working to kill off some old ‘stuck’ processes to clear resources. We will put together a watchdog that kills processes which are more than a day or two old, as they don’t need to clutter up the system for months. -Dane and Scott

Sun May 7 05:35:21 PDT 2000 — This morning at about 5:00am, our main web server, Thunder, detected a problem with its operating system and rebooted. Unfortunately, the web server program did not start after the reboot. Our paging system detected this, woke us up, and we fixed it. Downtime was approximately 15 minutes. We are investigating ways to assure that the web server program starts properly after a reboot. -Scott

Fri May 5 09:27:51 PDT 2000 — The filtering that we put in place for the ILOVEYOU virus caught over 1,200 copies of the virus and its mutations overnight. Just a reminder, always be cautious of unexpected email attachments, especially executable programs or scripts. -Kelsey