Month: October 2002

Mon Oct 21 10:31:14 PDT 2002 — Invoice-to-fax system problems. We have located and corrected the problem with the invoice-to-fax system. Those who haven’t been getting their faxes should start getting them. -Scott

Sun Oct 20 15:59:22 PDT 2002 — 707-823-8812 returned ‘fast busy’ signals for 10-15mins this afternoon. We’ve reset the interface, and are watching carefully for further trouble. – Eli, John F., Matt

Tue Oct 15 13:05:04 PDT 2002 — Intermittent DSL problems on VP 117. A handful of Pac Bell DSL customers on VP 117 are experiencing sync/no-surf issues causing intermittent loss of service. A ticket has been opened with Pac Bell and we are working with them to resolve the problem quickly. -Matt, John K. and Eli

Update: The problem has been corrected. -Russ

Mon Oct 14 11:16:50 PDT 2002 — Alteon Issues: Last night, at 8:42 our primary Alteon AD3 load balancer stopped forwarding L3 traffic. This is the second time we’ve observed this failure. We were quick to respond and reset the switch almost as it failed. Full services were restored in less than five minutes. We are in the process of re-engineering our SLB architecture to support improved redundancy and performance. Currently, we are testing the latest WebOS release for the AD3 in a fully meshed BGP and VRRP configuration on our warm spare AD3. -Kelsey

Wed Oct 9 12:32:15 PDT 2002 — SpamAssassin Upgrades: We are now running two dedicated, load balanced SpamAssassin processing servers in preparation for the production release of our new SpamAssassin web based configuration tool and integrated web based graymail. Messages tagged as SPAM by SpamAssassin will by default be routed to a server-side junk mail folder which has a web based interface. This interface will allow users to delete, deliver or, whitelist and deliver the messages. Additionally, users will receive nightly notices of messages waiting for processing. Unprocessed graymail will automatically be deleted after 14 days. The graymail application should be ready for general use in the next few days. -Kelsey, Nathan and Chris B.

Mon Oct 7 17:05:03 PDT 2002 — New webmail client up for beta testing. We are beta testing a new webmail client called Squirrelmail. If you would like to beta test this new program, please head to www.sonic.net/squirrelmail and log in with your sonic.net username and password. Please direct any comments on usage towards the sonic.help.twig newsgroup. -Kevan

Fri Oct 4 10:35:12 PDT 2002 — UUNet fine. The UUNet problem cleared up some time yesterday afternoon, and is now fine. We apologize for not updating the MOTD. -Scott and Dane

Thu Oct 3 11:08:49 PDT 2002 — Pac Bell ADSL customers in the Sebastopol area are experiencing a DSL outage. Pac Bell/ASI are working on the DSLAM to fix the problem. No ETR yet. We will keep you posted as information becomes available. -Matt, Eli and Aaron

Update: PacBell reports that 0 is complete, and service should be restored. If you are having any problems, please call Support and let us know! — Eli

Thu Oct 3 14:58:28 PDT 2002 — UUNet Instability. Today at around 8:00EDT, UUNet (one of our upstream providers) started experiencing packet loss and latency in its network. This problem, which is still ongoing, has resulted in slow or stalled connections between Sonic and remote sites. Unfortunately, UUNet does not yet have an ETR. Media coverage of this event, which effected much of the US, can be found at:

www.msnbc.com/news/816663.asp?0dm=C15MT

-Nathan

Tue Oct 1 11:01:04 PDT 2002 — Our NNTP server failed early this morning due to some unidentified software failure. It’s been returned to service and will be under close watch for the next few hours. We expect that we should be able to catch up with a full feed without too many lost posts in a few hours. -Kelsey and Nathan.

Update: Just to clarify, this was our NNTP feeder server, not the NNTP reader server. -Kelsey