Year: 2002

Fri Jan 11 13:14:41 PST 2002 — Users have been reporting problems with our XXX-XXX-9811 pop. We have a trouble ticket open Focal who provides us with the circuits for these numbers and are awaiting a call back from their support department. We do not have an ETR at this time. Users that are experiencing difficulties with a 9811 number may be able to replace the final four digits with ‘9606’ which is our new San Francisco pop. Please note that the 9606 numbers came with community.net and will not work for approximately 300 sonic.net users, who have name conflicts with community.net users, until a later date. Whenever changing the number that you are using to connect to us, please verify that it is a local number to avoid any long distance charges. -Kelsey, Russ and Eli.

Wed Jan 9 11:29:54 PST 2002 — We have been experiencing capacity problems in the Central Valley area. We are aware of the issue and are working on getting more capacity ordered. We will update you with an ETA. In the mean time we will look at ways to alleviate the impact on the POP. – Matt

Mon Jan 7 14:11:38 PST 2002 — The server which handles the backend for the downtown wireless network is offline with a hardware failure. We do not currently have an ETR, but are working with our vendors to get it back up and running as soon as possible. Until we are able to restore the server or bring up another one in it’s place, our downtown wireless network is off-line. -Kelsey and Matt

Update Jan 18 09:23:00 PST 2002: A backup server was brought online while we await a replacement from VALinux.

Fri Jan 4 23:14:02 PST 2002 — Update on the Sebastopol POP, After reseting some ports on the PRIs in the Sebastopol pop, PacBell has cleared the ‘All circuits are busy’ error. We will be keeping an eye on this over the weekend, if the problem continues we will escalate it with in PacBell. – Steve

Fri Jan 4 18:00:16 PST 2002 — Our Sebastopol POP (823-8812) has been returning ‘all circuits busy’ messages intermittently, and we’ve (finally) got confirmation from Pacific Bell that they have identified the issue on their end, and that they are working to repair it. Pacific Bell has not given us an ETR, but we hope to have service fully restored shortly. For alternate dial-up numbers in your area, please check www.sonic.net/cgi-bin/pops.pl – Steve, Eli

Tue Jan 1 20:25:35 PST 2002 — Authentication Server Failure: At 7:01PM both of our radius authentication servers failed. These two servers handle all of the authentication requests for all authenticated services at sonic. After some hurried investigation we found that the static hash table used in the radius server software was being overflowed and and preventing the server from (re)starting properly. Shortly after 8:00PM we had the servers back up and running properly with a properly sized hash. -Kelsey, Nathan, Matt and Russ.