Fri Jan 11 13:14:41 PST 2002 — Users have been reporting problems with our XXX-XXX-9811 pop. We have a trouble ticket open Focal who provides us with the circuits for these numbers and are awaiting a call back from their support department. We do not have an ETR at this time. Users that are experiencing difficulties with a 9811 number may be able to replace the final four digits with ‘9606’ which is our new San Francisco pop. Please note that the 9606 numbers came with community.net and will not work for approximately 300 sonic.net users, who have name conflicts with community.net users, until a later date. Whenever changing the number that you are using to connect to us, please verify that it is a local number to avoid any long distance charges. -Kelsey, Russ and Eli.