Wed Jul 23 20:29:55 PDT 2003 — Fast busies on 707-522-1001. We are returning fast busy signals on our 707-522-1001 dial-up number. We are currently investigating the problem. Meanwhile, alternate dial-up numbers are available at:
Update: We have rebooted the offending dial-up equipment and the problems have cleared. -Matt and Russ
Wed Jul 23 16:05:02 PDT 2003 — Night Operations: Between 01:00 and 0:300 tomorrow morning we are continuing our router maintenance. Again, customers may notice degraded performance and brief loss of connectivity as the routers are reloaded onto new code. -Network Operations
Tue Jul 22 16:15:45 PDT 2003 — More router maintenance: Between 01:00 and 03:00 tomorrow morning we will be rebooting more of our Cisco routers in response to the exploits. While each router is being reloaded, customers may notice degraded performance and brief loss of connectivity. -Network Operations
Sat Jul 19 12:07:16 PDT 2003 — Power outages in Graton. PG&E is doing work on power facilities in the Graton and Sebastopol area affecting Rooftop Wireless customers in Graton. The outage is expected to last until 5pm today. -Matt
Fri Jul 18 16:52:32 PDT 2003 — Cisco router maintenance: due to the recently publicized vulnerability in all Cisco routing equipment, Sonic.net is scheduling reboots of most of our equipment on Thur. 7/24/03 at 0000-0600. If the exploits for this become widespread, we may reboot earlier.
Tue Jul 15 15:27:22 PDT 2003 — Delayed E-Mail: Mail from sonic accounts to sonic accounts was delayed this afternoon. The problem has been corrected and the backlogged mail is being delivered. We apologize for any inconvenience the delay has caused. -Russ
Mon Jul 14 09:47:47 PDT 2003 — Sonic.net office phones are temporarily down. We are currently experiencing problems with our office and technical support phone lines. We expect to have the problem resolved soon and we apologize for the inconvenience! Our dial-up services are not affected by this outage and all of our other systems and services are working normally. Technical support can always be reached via email to support@sonic.net. -Sonic.net Support
UPDATE: Our office phone services have been restored.
Mon Jul 7 12:46:06 PDT 2003 — Supernews maintenance: Supernews, one of our Usenet news providers, is performing maintenance tasks today and supernews.sonic.net will therefore be temporarily inaccessible. Sonic.net maintains three separate news servers; if you are unable to reach supernews.sonic.net please try altnews.sonic.net or news.sonic.net. -Sonic.net Support
Mon Jul 7 10:47:14 PDT 2003 — Switch Reboot: The pair of Cisco L3 switches that provide networking services to some of our servers just crashed in unison. Downtime for affected services (outbound mail, shell, internal DNS, and SQL) was under a few minutes. We are working to determine a more stable IOS release for these switches now. -Kelsey, and Nathan
Thu Jul 3 09:17:18 PDT 2003 — Outbound mail to Comcast issues. Comcast has incorrectly blocked mail from one of our outbound mail servers. The result of this is that some mail to Comcast addresses is being refused. We are in contact with Comcast and will have this resolved as quickly as possible. -Sonic.net Support